EternateReviews 

1,033
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the quality of the products, often finding them beautiful, delicate, and exceeding expectations. Many appreciate the ease of ordering and the ability to customize items, with the sizing often being accurate. The delivery service is frequently praised for being fast and arriving earlier than anticipated, even for custom-made pieces. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people experienced problems with product quality, such as items arriving unfinished, tarnishing quickly, or stones falling out after a short period. There were also instances of incorrect birthstones being used or items arriving late with no shipping updates.

What people talk about most

Product

People report positive experiences with product quality, often praising the beauty, quality, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality and... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the ease of online ordering... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness, quick... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful necklace just a bit smaller than anticipated for the cost. Bought for mom's 70th birthday with all her loved ones birth stones.

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,033)

269 reviews in the last 12 months

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Rated 3 out of 5 stars

Beautiful, but….

Necklace came out AMAZING but the lack of communication between ordering and receiving made me worried I had wasted my money. The necklace came out beautifully but wish there was at least an email or something.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I returned for another!

I returned to Eternate for another signet ring! I bought the first one in sterling silver for my daughter. She loved it! Since then, however, she changed her jewelry from silver to gold. So naturally, I had to return for the same signet ring in gold. It looks beautiful. I know she'll love it!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Good job

It looks well made, she likes it, the main features I wanted lol. But it was shipped way before it said it was suppose to so I was pleasantly surprised.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality and Modern Minimalist Design

I was looking for a design that would reflect personal meaning for a friendship ring. No small task since it was a relatively unique set of criteria and had been searching for some time with no luck. Eternate had exactly what I was looking for in a modern minamilistic design that would fit my friend's style. I appreciate the flexibility of a custom design and quarter sizing being available as a lot of people do not fit whole sizes or even half sizes. All around a very good experience and I would recommend Eternate.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I just adore it.....

I am so excited with this purchase. My ring arrived earlier than I expected and it was absolutely beautiful. It fits nicely and it shines so lovely. This is an upgrade for me and I feel like I did when I got my initial engagement ring, 40 years ago. I just keep showing off my hand.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The overall experience was fantastic

The overall experience was fantastic! I received my order, which was a bracelet with 6 stones in it (for all 6 grandkids) for my stepmom as a gift. It was absolutely beautiful; however, the chain seemed a little too short and I panicked. I reached out and very quickly got a response from Eternate that they can either process a return and make the chain longer, or send a FREE two-inch extender chain. I opted for the two-inch chain and it arrived right on time. my stepmom cried when she opened it. She loved it!!

24 September 2025
Unprompted review
Rated 1 out of 5 stars

I got a piece of jewlery from here

I got a piece of jewlery from here, it stained after a couple of uses and it 14k. Their customer service has to be one of the worse ones I've ever had. Stay away from this brand, I will tell anyone I know to never buy from this brand.

16 April 2025
Unprompted review

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