ETC Electrical Reviews 

1,258
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Great customer service. ETC electrical helped us find an equivalent product (our range discontinued ) that matched our existing range. Then when we found at last minute colour change required, one cal... See more

Rated 5 out of 5 stars

ETC customer service is absolutely remarkable - Will in particular makes every effort to respond to queries quickly, effectively and politely. Delivery time is also tremendous - I live in N.I. and usu... See more

Rated 5 out of 5 stars

Efficient service, good communication. Goods well packaged & a lovely unique downlight whereby you can change the bezel from white to brushed steel & the colour temperature, all at a good price. Ver... See more

Rated 1 out of 5 stars

I chose ETC as I needed some Niglon RCBOs. Of the 3 that I ordered, one arrived damaged. This was only apparent when the electrian opened the package to install the RCBOs. Despite the Consumer Rights... See more

Company replied

Company details

  1. Electronics Store

Information provided by various external sources

We are Electrical Wholesalers based in Wednesbury (near Birmingham) in the West Midlands, which gives us great access to the M6 and M5 routes to services our customers Our aim is to provide you with the best quality genuine branded items at very competitve prices, we are committed to offering an excellent service to account and internet customers, we have been successfully trading for 30 years, 5 of which have been trading online. Large quantities of the products you will find on our site are kept in stock and with the help of our delivery partner DPD we look to satisfy your order(s) promptly and accurately We are long standing members of the IBA buying group which enables us to compete on a national basis I hope you enjoy your experience using our site, however if you have any queries or comments please contact us on 0121 502 5133 or sales@etcelectrical.co.uk


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

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3.9

All reviews

(1,258)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. I needed some sockets urgently and both Paul and Will were incredibly helpful, keeping me updated at every stage and ensuring things arrived on time. Competitively priced and an all round excellent experience. Highly recommend.

30 June 2022
Rated 1 out of 5 stars

Avoid this company

Avoid this company. Falsely advertised ‘dimmers’ on their website. It turns out that these were dummy dimmers and only switched on and off. This was not stated anywhere on the product listing. They make the returns process difficult insisting on a phone call where the owner argued that they do dim. After sending video evidence, the owner realised that ours and the others in stock were in fact, dummy dimmers. Should have been provided a full refund immediately as the product sold was not as described and the sale was in violation of the consumer contracts regulation. Still have not received a refund. Mega waste of time and money. There are dozens of other online electric stores - I would strongly advise that you use one of these if you want to receive a product that matches the listing and you don’t want to get messed around.

5 June 2022
Unprompted review
Rated 3 out of 5 stars

Disappointing Refund Policy

The two, three light, fittings I originally purchased both failed within the warranty period. The returns and refund process is slow and excludes postage costs such that I am some £18 out of pocket having purchased two replacements.
Let's hope these don't also fail

4 June 2022
Rated 5 out of 5 stars

Quick delivery

Ordered Friday morning and delivered Saturday morning and I didn’t pay extra for a Saturday delivery. Used a number of times and always excellent service

21 May 2022
Rated 5 out of 5 stars

Very efficient and super helpful

Very efficient and super helpful. I was buying two different types of sockets for two different rooms and they phoned me the next morning before dispatch to check it was definitely what I meant to order. Also helped me to change my order from a single switch to double switch. Order following day. Would definitely use again.

3 May 2022

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