Easyto select esure through a comparison site. Cheaper that current renewal and current insurer said they were unable to budge so why not change A few extra clicks and policy completed and deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did have some questions about my application but as you cannot speak to a human you have to rely on how you answer the questions. Also, I would like a paper copy of my certificate of insurance plus... See more
Company replied
Easy to navigate the website. Price reasonable. One problem, the automatic renewal is ticked yes. I spent hours yesterday trying to change it without success,tried phoning again very difficult withou... See more
Company replied
It was fine if a little 'clumsy'. Pity we missed notification of policy renewal and had to start a new process all over again. But we have stuck with Esure!
Company replied
Company details
Written by the company
To see what we can offer you on our 5 Star Defaqto rated car, home, and travel insurance get a quote at www.esure.com . You might save some money! Founded in 2000 by direct selling pioneer Sir Peter Wood to initially provide car insurance on the internet, plenty has changed over the years. Now we’re a one stop shop taking care of most of your insurance needs. Fast forward to today, and we have over 2 million customers, providing great customer service to policy holders up and down the UK. All of our call centres are full of friendly staff, happy to help when you need them.
Contact info
The Observatory, Castlefield Road, RH2 0SG, Reigate, United Kingdom
- 0345 045 1000
- customer.services@esure.com.
- www.esure.com
4.3
Excellent
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bit complicated due to being not very…
Bit complicated due to being not very good with.computers online etc struggled a bit not being able to explain in detail sometimes the information is black or white no room for explanation of questions but not too bad as had help
23 June 2026
Unprompted review
Reply from esure
Thank you for the review, Scott. We appreciate your feedback.
the company esure is the best
the company esure is the best
i have verry quick access
the staff is verry good people
ESURE 100% best
27 June 2026
Unprompted review
Reply from esure
Thank you for the kind review!
Easy to navigate website
Easy to navigate website to tailor insurance needs. Managed to save over £100 by using Confused.com comparison site
24 June 2026
Unprompted review
Reply from esure
Thank you for the review.
Reply from esure
We are sorry to hear that. If you need to discuss anything further, please click the Need Help option on the website to discuss further. We appreciate your feedback.
Directed to the online site
Directed to the online site, found it very easy to use with clear easy questions. The company has nice reviews and the pricing was below other companies for the same level of insurance.
26 June 2026
Unprompted review
Reply from esure
Thank you for the kind review!
Reply from esure
Thank you for the kind review!
Excelent customer service
I am very pleased with my experience with esure. The sign-up process was smooth, and the quality of customer service was excellent—especially compared to my unfortunate experience with Hastings Direct.
22 June 2026
Unprompted review
Reply from esure
Thank you for the kind review!
Reply from esure
Thank you for the kind review!
Quick and Straight forward
Clear information made accessable by clear language. Guidance at every step.
Premium was competitive and offered full gambit of my insurance needs.
24 June 2026
Unprompted review
Reply from esure
Thank you for the kind review!
Reply from esure
Thank you for the kind review!
Magpies
When my home and car insurance is due I always shop around and Esure met my home insurance needs at a competitive price
23 June 2026
Unprompted review
Reply from esure
We appreciate the review!
About 2 months ago I contacted a member…
About 2 months ago I contacted a member of your staff asking for a hard copy of my policy as our printer is not working and still not working.
I have yet to receive this document
12 April 2026
Reply from esure
We apologise e for the delay in receiving your policy document.
We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
We had an issue paying for the…
We had an issue paying for the insurance (a banking app problem) and Tyrone was wonderful sorting this out and refunding the necessary amount for us. Great customer service.
22 June 2026
Unprompted review
Reply from esure
Thank you for the review Helen.
The easiest site ive used for…
The easiest site ive used for insurance. Questions werent too difficult and there was help if required. All in all great.
26 May 2026
Unprompted review
Reply from esure
Thank you for the review.
Reply from esure
Thank you for the review.
Reply from esure
Thank you for the kind review!
Easyto select esure through a…
Easyto select esure through a comparison site. Cheaper that current renewal and current insurer said they were unable to budge so why not change
A few extra clicks and policy completed and delivered electronically already for the new policy to take effect
24 June 2026
Unprompted review
Reply from esure
Thank you for the kind review!
My daughter recommended me as she is…
My daughter recommended me as she is insured with you and said , I will do it for you mum, as you can gather she set up the policy which i'm happy with.
22 June 2026
Unprompted review
Reply from esure
Thank you for the review.
Hire car -
The front section of my car got stolen and esure wouldn’t extend my hire car whilst the part was sourced and fitted. I also pay the optional extra for a hire car. Completely unexceptable when other insurance companies will pay for a hire car for the whole time you do not have your vehicle
24 June 2026
Unprompted review
Reply from esure
We appreciate you sharing your experience. We're sorry to hear this Beckie.
We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
It’s a good site with good prices and…
It’s a good site with good prices and simple to use
20 June 2026
Unprompted review
Reply from esure
Thank you for the kind review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.