Esso Reviews 

Pulled into this petrol station to use the car vac. As i have a muddy dog this took a few minutes to do.
I was happy with the results until i received a £100 parking ticket for staying longer than 15 minutes, was about 5 minutes over this. Unfortunately to appeal as they state to there are signs. These are very poor quality and in poor locations
Will never return as this filling station is just ripping off legitimate customers

Poor old woman can’t smile to save her life, everytime i go in she treats me like i killed her cat. Someone who shouldn’t be working customer service that’s for sure.

Esso - 674 High Rd, Seven Kings, Ilford IG3 8RU
In all these years since I've been here in England, and I have never been more ofended that earlier today. I've been with my husband to put petrol to our car, and the cashier stopped the pump at 66£ probably because he was scared that I would run without paying. Not the first time when we where customers here. I entered the shop and kindly asked for explanation, also made the payment so I can go on and finish the full of our car. He was so rude. He refused to talk to me, to answer, to even look at me. I asked for a manager because he ignored me completely, and she was laughing behind me. Wow, so so amazing. Thank God that I kept calm. Otherwise, I would have called the police for racism and slandering. She said that lots made complaints about him but, Oh My God, he has 3 kids. I couldn't care less. I have two but I am not asking for charity.
Also, on Google Map there are also dozen of reviews with the same guy's picture on but it seems that he is "too" important to be fired otherwiseI don't have an explanation.why is he still working there.

Very unprofessional, I will be complaining wherever is possible as I consider that you are racist and ignorant.
If I am not coming from Bangladesh, it doesn't mean that I am an idiot or I am going to steel from you. Think twice as I am not YOU.
I saw him being very friendly with the lady behind me, they were speaking in their language, laughing.

I purchased Esso gift card from giftcards.ca
And could not use is it has an error.
Around 10 weeks between giftcards.ca customer service as Esso said there was an error in activation from giftcards.ca side.

I asked for refund and they did nothing,
It is totally scam

Esso Petrol Station Ridgeway Road Sheffield needs to send some of the staff on customer service training.
The young man this afternoon was on his phone never spoke during my transaction. Last week it was the same rude when using the Yodel parcel drop once again on the phone all the time - threw the parcels after taking them and no manners or even interaction other than snatching the parcels.
Awful service

Would give 0 reviews but will not allow!
Yodel service not available yet again. Why offer a service if it’s never available?
Just don’t offer it!!!

I used their pump in Lille France and they have taken £105 payment. I ride a motorbike and cannot physically put that much in. Scammers on their machine.

If I could I wouldn't even give 1 star. It is zero star.
I got an Esso gas gift card which never worked.
Also, I called too many times with long waiting times, and stupid misleading messages they played during the waiting time to keep me on nothing and nowhere. I have sent different emails to their support team and customer service department. I followed up by sending my receipt and photo of my Esso gift card, with all the numbers... and all the documents that they required from me.
I NEVER got my credit back nor did any response from them to me. They are THIF they stealing our money with no responsibility. DON'T BUY THEIR GIFT CARDS.
This is what they sent me: 6 months passed and no answer from them. They keep ignoring me.
"Please be advised I have requested a follow up from the agent, Cheryl will reach out to you within 3-5 business days.
Thank you for allowing me the opportunity to assist you.

Sincerely,
Linda

Consumer Care Specialist"

No service
I asked help but beautiful lady doesn’t want to work.
I told her I don’t want kids to smell smoke so help me clean and I can pay $100.00 cash for car detailing

ESSO Petrol Station, Totton nr Southampton. Next to ASDA. I have complained to you Esso via your online complaints. You haven't responded or even acknowledged this complaint.
So via this forum I again ask you to provide an explanation as to why this Petrol Station next to Asda in Totton that is meant to be open 24 hours, randomly and inexplicitly closes, typically at busy evening times.
The past 3 months I have left Asda or driven through with the sole purpose of getting petrol. Between the times of 1730 and 2000, weekdays or weekends, it is just closed. Over a dozen times. It will be closed over 30mins. There is no reason whatsoever. It states clearly it is open 24 hours, and I would understand it being temporarily closed due to a tanker delivering fuel. It just is closed. This is not acceptable especially by a busy supermarket when it is the only petrol station nearby. It is very frustrating. So on the basis you have thus far failed to make any effort contacting me I ask in this open forum for an explanation as to (a) why it randomly closes and (b) if this will continue, to offer a decent level of customer service by providing accurate times of opening/closing.
Secondly when they close the entrance with traffic cones its done in a way a car turning in has no visibility. There will be an accident where a car turning will have to make an emergency stop and be rear shunted. This needs addressing.

As ASDA is also associated with you I wonder if they are aware of this ?

LOCATION - CATANIA. Stay away! Horrible staff who will try to shortchange you if an opportunity presents itself

Received a $100 gift card for Xmas. First time I tried to use it it failed. The machine didn't even acknowledge the card at all. Tried at 2 different stations, same result. Attendants can't even tell you who to call.
The latest version of the app no longer allows you to add gift cards - what kind of functionality is that to take away from people you want to use it?? Obviously the app is designed for esso's convenience, not the customer's.
Tried calling esso "customer service". 2 calls, each over 30 minutes, no answer. Tried contacting by email Jan 3. Got a response saying they would get back to me asap.
On March 6 I contacted them again since I had not heard anything. Got a response today ( apparently they did have time to communicate) saying there is 78 cents on the card and tough luck to me.
They have our $100, we have nothing and they can't be bothered to care. Absolutely shameful way to run a business. Stay away from this company.

Location at Finch & Don Mills - FRAUD Gift Cards. Took advantage of customer. Had senior citizen specifically buy gift card from a certain area in the store. $200 later, found out gift cards had no balance on them! I have been calling their head office and continue to get the run around. Asking me to send copies of my receipts, back of gift cards. Been dealing with head office since end of December - it's now end of February and still NO REFUND!!! No one will assist me!! DO NOT BUY GIFT CARDS FROM ESSO !!

Serious problems on their website. Reset password doesn't work. nothing is working. purchasing via esso card in the shop is extremely difficult. And on top of all, no discount is being made. Final blow. Not yet, there is no agent available on chat. I think i am the only person using this card.

They sell gift cards without verifying the cards are fraud and do not provide compensation when proved. Gives a lame excuse so as not to give and make sure the condition(s) cannot be fulfilled.

Edgware road branch. Older Asian man is sooo rude. I try not to speak with him. Im an old woman and this man has no customer service skills. Young asain man very nice. Iv been going in the petrol station since 1999. Will stop going there if the rude man is there. He is very disrespectful to woman too. How he has a job is crazy.

I'd filled my car with Diesel £40.05 and while paying for the diesel I enquired about using the cleaning drive through (id never used any of these before)

I chose and paid for the £7.99 car wash with wheel spray which was the middle range price, However when I drove out my car was still dirty.

I approached the customer service agent and explained that I was not happy. He said that if I wanted a better wash I should have bought the £9.99 wash which is the highest price range.

He eventually came out to look at my car and took 1 photo on his mobile I took several on my mobile, it can be clearly seen in the photos that the main body of my car has dirty brush smears.

He again said that this is what I get for my money, however I was explaining that if i have paid for something then I should get that and I should not leave with a dirty car.

I've asked for a refund and I was told that I couldn't have a refund, I then went on to ask for the manager's details four times as he kept on saying, I don't know what you mean. He told me to come back later but i declined as this would take more time out of my day and additional diesel costs for myself this went on before he eventually offered me a phone number, I followed him back inside.

Back inside im stood at the counter there carrying on our conversation when he asks me to wait while he serves a 'customer' who has just walked in, I replied 'Im a customer' he replied you've been served... I replied no I have a further enquiry which we were in the middle of discussing.

The customer stepped forward I said Ill be quick i'm only down the road, i asked her to wait her turn, she went on to say that there where more important things going on in the world which i agreed to but that doesn't mean that she could 'jump the que'

I was quite irate by this time, I didn't recall shouting, she said stop Fu**ing shouting, I replied says you're swearing.

She was served and as she walked out she turned her head to the side and said You fu**ing stupid bi**h.

I replied A bi**h is a female dog, go and get yourself some education.

She left.

I do understand that the customer service agents don't always get between an argument, however he could of given me the phone number and i would of left.

He could of asked the people waiting after me to wait as i was first in line, he could of told the abusive customer that they do not tolerate treatment or abusive language to other customers, i think she may be a regular customer?

I'm also a regular customer who uses this station around once a month filling up with diesel approx £40 per month while collecting my nectar points.

I have very recently given praise to the manager for a visit to the same station which was a previous visit to the above.

I feel that i will not be returning to the station which is local to me as i have been left humiliated, embarrassed and undervalued, the customer did not have a clue what had happened or how long id already been there...the customer service agent did!

South Manchester

Just been there at Esso fuel station on Princes Road Chelmsford few hours earlier and been dealt very unprofessionally by this unhappy asian salesman at the till. Have seen him earlier also. Never found him in a mood of giving good customer service. My colleague asked about the toilets and got completely ignored by him. He is supposed to guide his or Esso’s customers with their needs but his bad behaviour is opposite of what is expected out of companies like this. He definitely needs to learn good customer service and better communication skills. He lied to me about the change and then produced coins when I said keep the merchandise and return money. He was also unaware of refund processing. Super pathetic and unruly salesman. Esso! Do something about it……a very bad word of mouth is expected to go around. He must be having a bad time in life but request him not to take it out on your customers….

Used Esso garage to wash my car on 30th Nov. Vacuumed and washed inside and out. I got myself a coffee and a roll from greggs, parked up when a space came free and consumed my food and drink. Astounded to receive a parking notice for being 2 mins over a 30 min window. I thought the cameras were for security, not to catch and fine motorists. Will be popping in on Monday to discuss with the service station. If this is not resolved to my satisfaction, then I will never use Esso or Greggs again. Its that simple

While refueling my car using the Esso app, I was robbed of £100. Esso simply took the money illegally from my account without any explanation. After filling up, I had to pay £38 for fuel because that's how much I filled up with. A week passed and my £100 was gone. I feel robbed by esso