Awful and slow service. Not worth the money. Avoid and pay for a better rated insurance policy and save yourself months of hassle waiting for them to settle your clam.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We parked our car in July at Gatwick in via meet & greet plus when we returned our carit was damaged we spoke to the Manager he took photos and agreed there was damage he said they would be able to... See more
Holiday booked to Italy with father. Father has heart attack day before trip. They wouldn't cover the cost of the flights. Complaints procedure nonexistent. Premium phone line. Totally unethical. No o... See more
Dropping the car off was relatively straight forward. The collection was terrible, we were left waiting in the pick area for 40 mins with 2 small children at 1:15am. The staff at the collection poin... See more
Company details
Information provided by various external sources
Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk
Contact info
The Thomas Cook Business Park, Coningsby Road, PE3 8BL, Peterborough, United Kingdom
- 08458035434
- product@essentialtravel.co.uk
- www.essentialtravel.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite my flight being delayed
Despite my flight being delayed, my luggage directed to the wrong colllection point, your bus arrived promptly, with seats for us all and your customer services lady cheerfully validated my overdue parking ticket and I was away in no time. One happy customer.
Service as promised
Service as promised. Car ready for collection on our return. Only issue was that it was slightly difficult to identify the Maple Manor representative (who was waiting for us at the promised times) and this is the only reason for not giving 5 stars
Stanstead long stay parking.
Finding and getting to car park fine but we had changed our car so wouldn't let us in automatically but office sorted it, when leaving we thought you had to use ticket given at entry to get out and when we put ours in it said we owed them. £345, so had to go to office once again and they manually opened barrier, I actually don't think ticket was needed think you just approach barrier and it should read you number plate and open, but there were no instructions.
Easy to transfer from car park terminal …
Easy to transfer from car park terminal 2 can bus drivers there and back happy and helpful
Good hotel friendly staff.
Excellent
Excellent – no reservations, I would recommend this company to anyone.
top location
easy, so close to the airport, would recommend it definitely
Professional service
Professional service, good use of technology, will use again.
Premium parking, premium company
Excellent company to book airport parking with. I found a discount code and booked early so I got my 8 days parking at Stansted for £66. Booking was straightforward and the directions and instructions emailed to me were clear and accurate. The premium short stay car park was easy to find and adjoins the airport building. The barrier recognised our number plate with no problems. It dispensed a small card which we used to get out on leaving. Another member of the party booked at the last minute through another site and had to pay £90 for the same thing. This type of parking removes a layer of fuss and time wasting and is so worth it, as there are enough jobs to do just getting through the flight & the airports!
Excellent service and very friendly …
Excellent service and very friendly staff
You need an indicator or something …
You need an indicator or something bigger to everyone know where iPark is.
Superb service
Flawless experience once again, the driver on our transfer to the airport was amazing he helped my brother in law (who uses a wheelchair) onto the bus and then came back to help with the luggage!
Our transfer back to the carpark was just as good the driver being very attentive in getting brother in law off the bus! Only wish we had got their names! So once again Silver Zone you done good 👏👏
Bad experience
Dropping the car off was relatively straight forward. The collection was terrible, we were left waiting in the pick area for 40 mins with 2 small children at 1:15am. The staff at the collection point couldn’t answer our questions, suggesting that we call the central number to get an update. After calling twice and complaining, the car finally arrived 40 mins late. It would have been quicker and cheaper to have booked regular offsite parking with a shuttle bus.
Clear and simple instructions
Decent for price
Nice hotel. As expected from a premier Inn. Easy drive to airport and parking all fine.
World user again
Excellent value and easy to book on-line.
Excellent value and easy to book on-line. Everything worked as expected and very pleased with hotel.
I've taken out travel insurance with …
I've taken out travel insurance with them for years. Always uncomplicated and they offer me a special sports cover I haven't found with others.
Fantastic service
The hotel was a 'mystery hotel' and it was still described in great detail and we got a fantastic deal. The parking was easy and secure and the hotel was superb. I would definitely use this site to book parking at Heathrow again. Thank you.
Brilliant system
Brilliant system
Takes all the hassle out of airport car care.
Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






