I have no idea how good their service is but if it's as good as their engineers are rude it must be appaling. Just attempted to assist an Essential Group driver in West Kensington by pointing out wher... See more
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See what reviewers are saying
After being a customer for over 10 years - we found the constant price rises, errors on their part (where alarms were in test mode and not monitored and fighting for a refund on the charge), instal... See more
Great service from start to finish. most of my family have had there alarms done by Essential Group and they come highly recommended and i wasn't disappointed. Friendly office staff and engineers.... See more
Company replied
Having moved, this is the second time we’ve used Essential. From initial survey to installation, everyone I dealt with was polite and helpful. The men who actually did the installation were great -... See more
Company details
Information provided by various external sources
The Essential Group provides a wide range of fire, security, mechanical, electrical and communications systems to domestic & commercial properties in the private sector, public sector, healthcare, local authority, arts & leisure, retail & the service i...
Contact info
ESSENTIAL GROUP, SECURITY HOUSE UNIT 3 WEALD HALL INDUSTRIAL EST, CM16 6NR, THORNWOOD, United Kingdom
- 01992560599
- stephen.smith@essential-group.co.uk
- www.essential-group.co.uk
Rude staff
I have no idea how good their service is but if it's as good as their engineers are rude it must be appaling. Just attempted to assist an Essential Group driver in West Kensington by pointing out where the fault is (as I am the one that reported it to the management company). He completely blanked me. Ok, FU then.
17 May 2024
Unprompted review
Was a good company/product - not any more
After being a customer for over 10 years - we found the constant price rises, errors on their part (where alarms were in test mode and not monitored and fighting for a refund on the charge), installation errors when moving house and severe pricing for one extra shock monitor of £99 each excluding the engineer installation charge too much.
Looking elsewhere - there are better quality products at a much lower price.
The app provided is poor with long delays between actions (and often wouldn't open).
10 years ago, I would have given 5 stars.
18 October 2023
Unprompted review
Reply from Essential Group
Thank you for your kind words, I'll pass them onto the team.
Great service as always
Great service as always. If you present them with a challenge they will always find a solution.
11 August 2021
Would not use any other company
I have been with this company for 7 years and when I moved to a new home did not consider any other company to install my new alarm system. I find them helpful and efficient and have recommended them to several of my friends. The survey and installation of my new system was smooth and their installation engineer, Ron was a most pleasant individual and a credit to Essential Alarms.
7 July 2021
Reply from Essential Group
Hi June,
We cant tell you enough what it means to have this type of review. It's really what makes us tick. Thank you
Professional Service
Essential Group offering had the lowest running costs for a considerably better system from all the quotes I got.
All the people I dealt with were true professionals, and they really know their craft.
Their technicians arrived on time, were friendly and courteous, diligent in ensuring that they didn't make a mess (including not stepping on carpets with shoes and laying down tarps to put their tools on) and diligent in wearing facemasks. Ensured I was fully trained on how to use the system before they left and helped me install the app on my phone.
Overall great experience.
21 May 2021
Reply from Essential Group
Hi Loucas,
Apologies for not responding to this wonderful review. We will pass these comments on to the team. Thank you so much for your kind words and for your business. Have a great day
Great service and great team.
12 May 2021
Reply from Essential Group
Hi Jasper, apologies for not responding sooner, thank you so much for your kind words. Have a great day.
Reply from Essential Group
Hi Paula,
Really sorry we hadnt responded to your comments. They really mean alot to us, thank you, they will be passed on to our team.
The Best!!!
Mike you and your whole team are true professionals - thank you so much for making me feel safe and for sorting out my AV issues also.
KB
19 April 2021
Reply from Essential Group
Hi Kathryn,
Apologies it took us such a long time to say thank you. Thank you for taking the time to write a great comment. I will pass these on to our team. Have a great day.
I was very pleased with the essential…
I was very pleased with the essential group right from the start to the end very professional would highly recommend this group
14 April 2021
Essential Group did a fantastic job and…
Essential Group did a fantastic job and I would recommend them and use again.
12 April 2021
Everyone in the firm was very helpful.
2 April 2021
Reply from Essential Group
Thank you for your kind words, I'll pass them onto the team. They will be well appreciated.
Great service from a highly professional and friendly team!
A great professional team that went over and above to deliver great service, I would highly recommend the team from the Essential Group.
31 March 2021
Upgrade
Upgraded our alarm system (they installed the previous one 10 years ago) to work off the wireless router rather than the phone line.
Excellent service, great communication and great value - would recommend to anybody!
16 March 2021
Reply from Essential Group
Hi Matt, thank you for your comments, I'll pass these on to the team, we really appreciate your feedback and glad that our service was to your satisfaction.
Very professional company from start to…
Very professional company from start to finish. Neat and tidy install, went above and beyond requirements. Would highly recommend.
3 March 2021
Reply from Essential Group
Hi Calibre, thank you for your kind words, I'll make sure they are passed on to the team.
Glad our home is secure
We have used Essential before and when we moved house decided to use their services again. Our order was processed very quickly and the engineer did a great job, installing our alarm in one day. It all works fine, very happy with the service and our new, up-to-date alarm is exactly what we wanted.
10 February 2021
hardly do reviews but Essential Group…
hardly do reviews but Essential Group really deserve this one, 5* company and service all the staff are so helpful.
21 January 2021
Good service levels
Maybe not the cheapest, but so far have been responsive when contacted - so service levels are good.
10 December 2020
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