I really like the way your product works in the background without slowing down my hardware or forcing most updates that require a restart. I did have a site, (that I assume was a "hack," show up on m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to get the protection I wanted. I've never had a problem ever since I've used ESET. The only difficulty is that it's cumbersome to just do one manual renewal period rather than the defau... See more
Company replied
ESET was the recommended protection when I purchased my first MAC computer in 2016. Ive purchased 2 others over the years and each time this was the recommended protection. It is easy to install and... See more
Company replied
I've been using ESET for almost a decade now & love it. Unlike other antivirus software, ESET is far less intrusive - it doesn't use tons of RAM and isn't always sending me pop ups telling me to buy o... See more
Company replied
Company details
Written by the company
For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.
Contact info
610 W Ash St #1700, 92101, San Diego, United States
- (619) 876-5400
- www.eset.com/us
4.3
Excellent
14K reviews
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Reply from ESET US
Thank you very much for your review! It means a lot to us.
Surprise infestation. Lenovo idea laptop.…
I've been using you for a number of years.Put on my new Lenovo idea 5 2 in 1. You didn't protect me. Something got in, you alert me repeatedly, but you won't help me identify it or remove it. Knowledge base no help at this point.
10 March 2026
Reply from ESET US
Thank you for your feedback.
For support, please call +1 (866) 343-3738 and select option 2.
You can also contact us through our website: https://helpus.eset.com/.
Support hours are from 6:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday.
Thank you!
Reply from ESET US
Thank you for your continued trust!
We are so happy to know we've kept your computers safe for years.
Reply from ESET US
Thank you for your kind words. We're so glad you found our product easy to use and our team helpful!
Quality Protection
I have been using your product for almost 10 years now on 2 laptops. Your software is always running in the background & doesn't slow my computers down while also checking all my files, downloads, my Network, & other things perfectly. It gives me monthly updates on everything it has checked & done. Highly recommend this Software & keeps me confident 24x7. Thanks Brian K.
15 May 2026
Reply from ESET US
Thank you for your great review!
We are so happy to hear that our software has consistently met your expectations over the past decade. It's wonderful to know that our product provides you with such confidence and peace of mind.
The best antivirus ever!
Our family has used ESET Home Security Essential for nearly a decade after being recommended by a friend. It runs so quietly in the background on our Desktop and Laptops that it's easy to forget that we have it. Only once were we attacked by a new virus that had not been addressed yet - Within a couple hours, an update was received, a scan run, and the threat destroyed. The best antivirus ever without taking up a vast amount of memory.
24 May 2026
Reply from ESET US
Thank you for sharing your positive experience!
We are thrilled to hear that our products have reliably protected your family for nearly a decade.
I've been using ESET for over 5 years…
I've been using ESET for over 5 years and have experience using most of the competitive software.
There is no comparison!
Have never had a bad experience and the support is second to none.
24 December 2025
Reply from ESET US
Thank you for your wonderful feedback!
We're so glad to hear about your positive, long-standing experience with our software and support team.
DO NOT TRUSTESET
Microsoft can't update my OS and ESET will no longer support my curent OS, and even though I was assured it would be possible for ESET to do so, you WON'T REIMBURSE MY RECENT RENEWAL even though it was money FOR NOTHING. You have my permission to share this review with everyone. I certainly am letting everyone know at my work and the all the contacts I accumulated at the University where I taught for 30 years about your practices. Is there anything else you want from me?
1 April 2026
Reply from ESET US
Currently, we support Microsoft Windows 11 and 10. If you are using an older version, we recommend updating your operating system or installing the ESET product on a different device.
If neither of these options is possible, you may request a full refund within 30 days of the purchase date from the ESET e-Store.
For assistance, please contact our billing support team at +1 (844) 824-3738.
They will be happy to help.
Thank you!
Gives me peace of mind knowing that I…
Gives me peace of mind knowing that I don't have to worry about my computer
24 May 2026
Reply from ESET US
Thank you for your review! We really appreciate it.
Reply from ESET US
We're glad our team resolved your issue so quickly. Thank you for sharing your positive experience with us!
Reply from ESET US
Your comment is not understandable in its current form, and the statement doesn't reflect our services or customer support.
Our customers can contact our support team by phone, email, or live chat where they communicate directly with real support agents. We always aim to provide professional and respectful assistance.
If you experienced a specific issue, please contact us directly with more details.
Contacting
Thank you for having a phone number to call for assistance to speak with a human being!
18 May 2026
Reply from ESET US
Thank you for your positive feedback! We really appreciate it.
The ease of doing business with your…
The ease of doing business with your company. My only issue is that it's getting a little to pricey for me. I am a 75 year old senior citizen on a fixed income.
25 April 2026
Reply from ESET US
Thank you very much for your review! It means a lot to us.
Very helpful
Very helpful, patient instructions how to set up my ESET connection to my new computer. Person to person friendly assistance, not an automated voice. Estimate date.
21 April 2026
Reply from ESET US
We're glad to hear that our support team was helpful and patient in resolving your issue. Thank you for your positive feedback! We truly appreciate it!
It works very well and protects my key…
It works very well and protects my key data. The secure nabking is very good and I use it a lot.
24 May 2026
Reply from ESET US
Thank you for your positive feedback! We're so glad to hear our security solution is effectively protecting your data and that you find our secure banking feature valuable.
Ever since I signed up with ESET I…have no problems.
Ever since I signed up with ESET I really don't have any problems now. When I was with another company in the past, I would spend nearly all day staying signed on. It was a nightmare. Thank you for being there for me!
24 May 2026
Reply from ESET US
Thank you for your wonderful review! It means a lot to us.
I trust ESET. IT gives me the confidence to do…
ESET gives me the confidence to do online banking again after stopping it years ago when l got hacked.
23 May 2026
Reply from ESET US
Thank you for your wonderful review! We are thrilled to have earned your trust in keeping your banking information secure. Thank you!
Reply from ESET US
Thank you very much for your feedback! We really appreciate your kind words.
Reply from ESET US
Thank you very much for your feedback! We really appreciate it.
Fast and easy to install and renew!
Fast and easy...used Eset at work and was an easy decision to use on my home computer. Pricing is great and the software does a good job of keeping my on line activity safe.
15 May 2026
Reply from ESET US
We appreciate you sharing your positive experience! We're delighted to know that our software provides effective protection.
Thank you for your trust.
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