ESET US Reviews 13,885

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,311 reviews, reviewers overwhelmingly had a great experience with this company. Many customers have been using the product for nearly a decade, appreciating its reliable protection and quiet operation in the background. People find the product easy to install and use, with a straightforward interface that provides peace of mind against viruses and other issues. The customer service is frequently praised for being helpful and smart, with representatives who are able to resolve problems effectively. However, some customers also noted difficulties with the auto-renewal process and managing subscriptions, sometimes leading to unexpected charges or confusion about account status. A few other people also felt that the software could be intrusive, blocking content or forcing pop-ups that interrupted their work, making their computers unusable.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing long-term satisfaction and... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the software easy... See more

Subscription

Users describe ambiguous interactions with subscription renewals, with some finding the process easy and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to get the protection I wanted. I've never had a problem ever since I've used ESET. The only difficulty is that it's cumbersome to just do one manual renewal period rather than the defau... See more

Company replied

Rated 5 out of 5 stars

I have been using your product for almost 10 years now on 2 laptops. Your software is always running in the background & doesn't slow my computers down while also checking all my files, downloads, my... See more

Company replied

Rated 5 out of 5 stars

Our family has used ESET Home Security Essential for nearly a decade after being recommended by a friend. It runs so quietly in the background on our Desktop and Laptops that it's easy to forget that... See more

Company replied

Rated 5 out of 5 stars

ESET has put forth the most advanced intuitive and Realtime Active Net (specifically designed) to catch any and all malware disruptions. Simply put- The Most Advanced Tech on the planet! (Kee... See more

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great value for the money.

With the cost of everything today, I like that I received the pretection for my computer at the price I did. Thanks for everything.

3 June 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful review! It means a lot to us.

Rated 5 out of 5 stars

Peace of mind in a Dangerous Digital World

I like the fact that when I log on each day, I see the ESET icon pop up on screen telling me I'm protected. I also appreciate the periodic reports sent to me showing the many ways that ESET has protected my privacy and security. And I also know ESET has blocked numerous network hacking attempts on my laptop and telling me the attempts have failed. It's nice to know I can get on-line with adequate protection. ESET was actually recommended to me by a local computer services store and said they run it on all their company computers.

3 June 2026
ESET US logo

Reply from ESET US

Thank you for your kind review and for trusting ESET. We truly appreciate your feedback and are glad to hear you feel safe and protected with our product.

Rated 3 out of 5 stars

weird errors and a lot websites…

weird errors and a lot websites initially get an error and then they pop in

3 June 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

Please use this form to contact our Technical Support Team:

https://www.eset.com/us/support/contact-form/

You may also attach a screenshot of the error you are receiving. Our colleagues will be happy to help.

Thank you!

Rated 1 out of 5 stars

Customer service is extremely difficult…

Customer service is extremely difficult to get to. The AI chat support doesn't help.

31 May 2026
ESET US logo

Reply from ESET US

If you ever need assistance, please call +1 (866) 343-3738 and select option 2 for support. Support hours are 6:00am - 5pm Pacific Time, Monday - Friday. Thank you!

Rated 5 out of 5 stars

Seems to work well

Easy to install. Hassle free - I don't get emails trying to sell me more.

3 June 2026
ESET US logo

Reply from ESET US

We are delighted to hear you've had such a positive experience with our product. We truly appreciate it.

Rated 5 out of 5 stars

Having tried various protection…

Having tried various protection software over the years I have stayed the longest with ESET. Not only is it great in sweeping our computers, customer service has always been responsive and helpful. Setup and use has been easy. This is the best around!

3 June 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful review! It means a lot to us.

Rated 5 out of 5 stars

The customer service rep was very nice…

The customer service rep was very nice and helpful. I renewed for another year.
I have been using ESET for a good number of years.
Most of all, I appreciate the fact that I could speak to a live person and in English. Thank you for making that possible.
This took place May 26, 2026.
Mary Ann Nowlin

26 May 2026
ESET US logo

Reply from ESET US

We're glad to hear that our agent was helpful when resolving your issue. Thank you for your positive feedback! We truly appreciate it!

Rated 5 out of 5 stars

Top Notch!

Very easy to do. They have been top notch in the few years I have had ESET.

26 May 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful review! It means a lot to us.

Rated 3 out of 5 stars

I do not like that every time I try to…

I do not like that every time I try to renew I have to call in because none of my debit or credit cards work. Only to find out that you are closed on the weekend and holiday so I am afraid I am not protected. Then the guy that answered twice (cannot remember his name) was incredibly rude.

On a positive note I love ESET which is why I put up with it. However I cam this close to changing to Norton this time.

26 May 2026
ESET US logo

Reply from ESET US

Thank you for taking the time to share your experience with us. We truly appreciate your honesty.

We are very sorry to hear about the difficulties you’ve faced when trying to renew your subscription.

Please contact our Billing Support Team at +1 (844) 824-3738. They specialize in resolving payment-related issues. They can help you resolve card issues and ensure a smoother process going forward.

Thank you!

Rated 4 out of 5 stars

I think it is working


I think it is working. I'm thinking of getting Guardio as it is to identify and notify if you are on a not trusted website.

2 June 2026
ESET US logo

Reply from ESET US

Thank you for your review! We really appreciate it.

Rated 5 out of 5 stars

Setting up Eset

The service rep was very friendly and helpful. He answered my questions about my wondering if I had downloaded ESET correctly. He also scanned my computer and removed any programs I did not need.There was no waiting time and everything was completed quickly,

2 May 2026
ESET US logo

Reply from ESET US

We're glad our team resolved your issue so quickly. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Been using Eset for many, many years...

I have been using Eset for many, many years for home and business and will continue for many more... always secure and always responsive to the need for changes... with the Force they are. Thanks John W.

22 May 2026
ESET US logo

Reply from ESET US

We are delighted to hear you've had such a positive experience with our product over the years. We truly appreciate your loyalty and kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look