Ernest Jones Reviews 

Went into store last Thursday and purchased 2 rings, they have to be delivered, we asked for next day, one ring came but not the other, they have been purchased as a set. When we called the store to say only one had been delivered, we got told that they were coming from 2 different places, not sure why that makes a difference as it was next day. Any way still waiting on the Monday for the other ring, nothing no tracking, spoke to customer service and apparently we might get it tomorrow, the whole point of requesting next day is because we were at home. If we had known this was going to happen we would not of bought from this jewellers.

I’ve bought quite a few pieces from Ernest Jones over the last few years.
Always found the team in my local store (Telford) to be super helpful and knowledgable.
Prices are also very competitive.

Quality, price and excellent service keep me coming back

Thank you EJ

Absolutely disgraceful. My partner bought me a flat engagement ring 2018. Only worn for special occasion. Lost a diamond from ring took it back. Was charged £460 for replacement. Worn 3 times since then. Realised another diamond is missing. This is supposed to be wedding ring worn every day. No way am I paying for another replacement. Don’t anybody buy there ring from Ernest jones

Followed up. So on speaking to earnest jones in Trafford centre was told my ring would be sent of to service team to be looked at. Lovely manager in shop looked at my ring with magnifying glass. Verified there was no damage apart from stone missing. Looked like the same stone that was replaced last time. Sent off to be assessed. 2 weeks later got report back that there looks like damage near missing stone therefore they won’t fix it even though its still under its repair warranty. I said well there wasn’t any damage on ring when it left shop. Ur manager verified no damage. Was told by earnest jones can’t go against service department decision. So there not fixing it without my paying another fee. Please don’t buy any wedding engagement ring from these people. Only interested in taking your money. Absolutely disgusting service
Please please avoid

Sonia and Alice were fantastic 🥰
We visited your Brighton store at Churchill place and what fantastic service and customer care from both Sonia and Alice.
We choose my engagement ring which is stunning, my size not in store, ordered and will be delivered in 3 days💍
We were given so much time to choose the correct ring, did not feel pressured or rushed into making a purchase.
Thank you to Sonia and Alice for making our engagement so extra special.
Ernest Jones you should be so proud to have two very dedicated and caring members on your team
Eileen and Scott xx

After a disappointing start to picking my wedding ring which was cancelled after no contact from the store for a week
I visited the store in Livingston today who assisted in getting me my wedding ring 💍
The two staff were very friendly and helpful and managed to get me another ring from the Dunfermline store and managed to get my dream ring back on order again fingers crossed it arrives this time
Went into store today disappointed but left a happy customer
The staff went above and beyond to get my issue resolved with excellent customer care
Thanks guys

the website offered me a promotion to sign up for marketing for 10% discount. then the promo code i was supplied couldnt be used with the item i was purchasing. very annoying

I was in Ernest Jones today they ordered a Watch for me and phoned to stay it had arrived. The staff at Burnley were excellent polite had plenty of experience. Nothing was two much trouble for them I also insured the Watch as well.they took some l links out for me. A very happy Customer would buy from Ernest Jones again.

Ease of purchase

My wife bought me a gold necklace from them as an anniversary gift at the end of December. The necklace is less than 6 months old and whilst trying to remove it a couple of nights ago (using the clasp and being extremely gentle with this I might add) the chain basically came apart in my hands. For a £350 necklace to snap this easily is not right so I decided to pop into the Oxford Street store whilst I was in London and discuss this with them to see what can be done.

I was greeted by one of the staff and started explaining the issue to them when another member of staff (little miss know it all) chipped in and said "did you take out additional protection on the necklace because if you didn't then we will not be able to do anything with this". She then started explaining to me that there is no form of soldering used in the manufacture of this item as it is purely machine made and that they can't fix it. I explained that it is quite poor for it to have broken this easily as it is quite a sturdy necklace. She took the necklace from me and said that you can clearly see it had been stretched which is why it broke. She then refused to even refer this to the repair centre and after me explaining that this just came apart in my hands during normal use she advised she can try and send it away to their repair centre but there is no point sending this away for repairs because they don't repair these and will not attempt repairs and it will take around 6 weeks for their repair centre to get in contact and tell me the same. Clearly just no people skills and don't know how to deal with customers.

GREAT CHOICE GREAT PRICES PLUS EASY TO USE WEBSITE.

personal approach

Found what I was looking for! Shame I didn’t qualify for 10% off

The online shopping experience was fine and speedy. However, the discount code would not display correctly on my phone or pc. I had to trawl through your terms and conditions to find a code that worked. What should have been a 5 minute transaction ended up taking nearly an hour!

Tried ordering at 10pm for home delivery, but the order failed twice (tried a difference credit card the second time).
Had left the "basket page" open on my laptop" and
when I tried again the following morning with the same second credit card and this time the order went through.
The process was OK when it worked.

Poor. Checkout kept trying to connect and then rejected the card payment which didn’t make sense. When checked out with Apple Pay it worked. Should be easier to checkout.

Absolutely brilliant

I ordered a 18ct extra heavyweight 4mm wedding ring, supposed to arrive in 2 days but took 5 days. It only measures 3mm and is not heavytweight. Very disappointed will not use again or recommend.

Attracted by the extra 10% then found that was not applicable to my purchase

The website offered a 10% discount for signing up … but then after I had, it said my purchase didn’t qualify, without a reason why. Irritating!
Payment online was not smooth… website told me my Lloyds payment had failed … subsequently I was redirected to authorise on my banking app, which did then work OK.