Ernest Jones Reviews 

very easy to order

Excellent discount

Thanks, and it was an OK experience. The jewellery is a bit tight, but there are no stores nearby and out of the city. Will have to work out taking it to them to change or hopefully refund the items.

Could only get the payment to go through on PayPal. When paying by card it kept saying the session had expired even though I did it all instantly 😡

Easy to navigate website, straight forward transaction. Thank you

If I could rate 0 I would have
Ordered a ring as a special present
Took order on line and then next day I got response saying out of stock
I had email from company asking for my review when I did my review they emailed to say my review couldn’t be shown because didn’t meet criteria

I purchased a watch from the Ernest Jones York store on 24 April 2026. At the time of purchase, I was told it needed to be sent to the manufacturer for a replacement battery and that it would be returned to me within six weeks.

After waiting four weeks, I called the store for an update and was told the watch had arrived at the main depot and would be sent back to the store soon. I accepted that and continued to wait patiently.

When the six-week timeframe had passed, I called again and spoke to the store manager. He assured me he would look into it and call me back. That call never came. A week later, I contacted the store again, explained that I was still waiting for a callback, and was told the message would be passed on. Once again, nobody contacted me.

When I finally managed to speak to the manager again, he explained he had been involved in a car accident, which I completely understand and sympathise with. He told me he would do everything he could to get my watch back to me before an upcoming wedding and promised to call me the following day with an update. Once again, I never received that call.

When I contacted the store again, I was told the manager had been admitted to hospital and hadn't left any notes regarding my case. While I genuinely wish him well, I find it unacceptable that there appeared to be no handover and no one else took responsibility for keeping me informed.

I was then dealing with Pauline Smith in Head Office Customer Services, who told me she had sourced a replacement watch. Unfortunately, when it arrived, it was completely the wrong watch—not the one I had originally chosen and paid for. I contacted her requesting either the correct replacement or a refund, but once again I heard nothing until I chased it myself on 23 July 2026.

I eventually returned the incorrect watch to the York store and did receive a full refund, but only after nearly three months of constant chasing.

The refund does not change how frustrating this experience has been. I feel incredibly let down by the lack of communication and the repeated broken promises. I lost count of the number of times I was told someone would call me back, only for that call never to happen. Every update came because I took the time to chase it myself.

What should have been a straightforward purchase turned into months of stress, uncertainty and disappointment. At no point did I feel like my custom was valued or that anyone was taking ownership of resolving the issue. I shouldn't have had to spend almost three months repeatedly chasing a watch that was supposed to take six weeks.

I expected far better customer service from Ernest Jones, especially given its reputation. Unfortunately, this experience has completely undermined my confidence in the company. Although I eventually received a refund, the time, effort and frustration involved were simply not acceptable, and I cannot recommend Ernest Jones based on my experience.

Ordered earrings online on the 29th June 2026. Wrong earrings were sent. Returned to local branch 11th of July 2026. Branch ordered the correct earrings with a delivery date of the 14th of July 2026. After complaints to customer services over the month of July. The earrings were delivered on the 22nd of July 2026 and they are the wrong ones again. I strongly advise to steer clear of Ernest Jones, their carrier DX and customer services are not helpful. This morning I called customer service and the gentleman at the other end could not hear me due to the rabble going on at his end, he struggled to make any sense then hung up on me.

Clear photo of earrings, full information on specification of silver and diamonds. Always good service from this jewellers. Excellent sale price.

The give a you a 10% discount code for signing up with your email.
Don't forget to use your 10% welcome code: xxxx-xxxx-xxxx-xxxx expires:Wednesday 09 of September 2026.
They fail to tell you that that code does not work on all products in their inventory.
Smacks of mis-selling to me.

Visited Ernest Jones at the White Rose shopping centre in Dewsbury Road Leeds yesterday (17/07/26) and would like to offer my thanks to your sales assistant Nora, who provided an excellent 5 star customer service. She is a credit to your business and deserves recognition for her helpfulness, attitude and politeness.
Barry Caress

I went into Ernest Jones Bath 16/07/26 lunchtime looking to buy a watch. I said I will be buying but not today just looking today (I had a £3K budget). Only to be told most watches are in the window I advised to to my height I can’t really see them very well. Oh well the assistant said then went to the back of the store to carry on a conversation with another staff member. I was the only person in the store and just left there standing. I will not be shopping there. No wonder the shop was empty. Just a note just because a shopper may not be purchasing that day you still have to consider prospective business. You have now lost out on future business from me. I was looking to purchase a Longines watch.

Good buying experience, clear and easy. But Express Delivery by 25th July when ordering on 18th (1 full week) is not helpful.

I felt moved to write some feedback and in particular send my very grateful thanks especially to Sara, for all the kindness she showed me on my visit today and for being so helpful. She and her colleagues have always gone out of their way to make the experience the best it can be, but today, I needed help and a lot of advice all of which was imparted, making me feel nothing was too much trouble. I went away feeling a weight was lifted ~ thank you so much.

The website is horrific. DO NOT RECOMMEND.
Tried to use click and collect option, just kept glitching out. It's like they are TRYING to make you use their horrible delivery service.

Very easy to order nice choice of items at reasonable prices 

Very easy to check out. Was offered free next day express delivery which is very impressive