I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... See more
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Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00
Contact info
Gaußstraße 120, 22765, Hamburg, Germany
- +49 40 4210 65 0
- customersupport@ergobaby.eu
- www.ergobaby.eu
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Great experience!
Had a failed delivery (not Ergobaby’s fault!). The contact with customer support was great, very understanding and quick!
Had a fast delivery with the 2nd attempt!
The embrace carrier is amazing, very easy and fast in use! My daughter loves it! She likes to be carried around frontal and backwards. It makes her sleepy when she needs to be and happy by looking around when she’s awake!

Reply from Ergobaby Europe

Reply from Ergobaby Europe
Excellent product
Excellent product, the only design flaw is related to the fact that side straps and buckles are located directly on the breast which is not very practical for lactating women and might cause some discomfort.
Ergobaby is the best
Ergobaby is the best. Is perfect softly and gentle to my back. I have very hard baby and this ergobaby is for me "gamechanger".
Spare parts arrived slightly late (10…
Spare parts arrived slightly late (10 days) but arrived and we are happy to use again our ergobaby after 7 years and still fit perfectly our new born baby.

Reply from Ergobaby Europe
The price of the bag dropped by €70 on…
The price of the bag dropped by €70 on the very same day I placed the order, which is quite significant. However, customer service only offered a 15% discount on a future purchase and refused to provide an online store voucher that would at least partially cover the difference.
Do they really think I would spend more of my money after such an experience just to get a 15% discount? That feels like a mockery.
Unfortunately, I am very disappointed with your brand.

Reply from Ergobaby Europe
Upsie sling carrier by Ergobaby
I have a velcro baby who hates baby carriers. I saw this type of sling and after a thorow research it turned out that Upsie sling carrier by Ergobaby is the only one suitable for babies from 6 months. IT IS a game changer. Thank you!

Reply from Ergobaby Europe
Fast delivery great quality
The product was delivered very quickly and accurate. It fits perfectly and the stroller looks like new.

Reply from Ergobaby Europe
Great front facing carrier
Built and finishings are of good quality. Ergonomically comfortable for parent and child. No discomfort during wear, no back pain afterwards.

Reply from Ergobaby Europe
No feedback from customer service
I want to return my items but return label creation not possible. I tried to call and write customer service without success

Reply from Ergobaby Europe
Very poor customer service
Very poor customer service and experience. I have received my order partially and couldn’t reach customer support nether through email or phone.
It’s very frustrating!
Do not recommend their Highchair at all.
We got the ergo baby Highchair and we are very disappointed with it. Our small baby who is now 8 months old still doesn’t fit the Highchair. The bucket seat is too big for any baby starting solids. So the posture is terrible for them as they fall back and slouch over the high tray. Putting towels can help somewhat but it is very frustrating to be trying to adjust and pad and clean all the towels daily. You can’t just sit her in the chair and have her ready. The tray is also very difficult to remove and can only be done with 2 hands which is then a danger for making sure baby doesn’t slip through while trying to take it off. Especially sicnce the baby doesn’t have a good fit with the huge seat threat designed. I wish I didn’t buy this or had a solution for the malfunction of the seat that does not promote good eating posture. Do not recommend this high mohair at all

Reply from Ergobaby Europe
The Babycarrier is quite comfortable…
The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it is a little bit tricky to adjust all the straps and I find it a little troublesome to close the strap on the back

Reply from Ergobaby Europe
I loved it the moment I tried it
I loved it the moment I tried it. I could feel the great difference between ergo baby carrier and other carriers I tried. I was no longer feeling uncomfortable carry my baby and I could see my baby loving it too. It's great because I could no longer feel the baby's weight on my hips and shoulders and because my baby feel comfortable in it too. Mind you my baby is a heavy little girl, so I totally recommend it. However, I wish they had stores and a website selling across Africa because I had to order from Europe and had my brother send it to me from France. I can imagine how hard that is going to be for people who have no one in Europe to do that for them.

Reply from Ergobaby Europe
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