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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting items like jackets and shirts for their excellent material and craftsmanship. Many consumers also commend the fast and efficient delivery service, noting that items arrive quickly and are well-packaged. The overall service experience is frequently described as excellent, with people appreciating the smooth ordering process and helpful communication. However, some customers also noted issues with their orders, including receiving the wrong size or items that did not appear brand new, with faded colors or hairs. A few people experienced problems with delivery services, where packages were returned or drivers claimed no one was home despite customers being present, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Many customers praise the good quality... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Service

Consumers find service to be positive. Many reviewers praise the fast service, quick delivery, and excellent... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered a CP Company jacket and must say its a fantastic piece . What was even more impressive was that it was packaged in a box with bubble wrap covering it . Contrast this to how Flannels package it... See more

Company replied

Rated 5 out of 5 stars

Purchased a jacket from EQVVS unfortunately didn’t fit me , Tavis dealt with the return very quickly and kept me informed all the way through , will be using this company for future purchases 5 🌟... See more

Company replied

Rated 5 out of 5 stars

Ordered a Stone Island overshirt , paid for Saturday delivery & it arrived on time...what made it a 5 star was how it was packaged....absolutely first rate service from EQVVS & i look forward to more... See more

Rated 5 out of 5 stars

Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... See more


Company details

  1. Clothing Store

Information provided by various external sources

EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A truly great product and staff

A truly great product and staff, I like EQVVS that much I travel an hour each way to shop there, I have bought 15+ items from there, and I have never had any issues, I definitely recommend shopping there

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order & paid for home…

Placed an order & paid for home delivery only to receive a email to say my item would be delivered to a shop contacted support who said that I had updated my delivery to a shop delivery (which I had not ) & reading further through the email it said the shop was down the road to my address 0.9 miles away, my reply to email was that it didn’t matter if the shop was local it was not the delivery I had asked for or paid for very disappointed that I have received no further correspondence certainly not very good customer service in my opinion would be reluctant to order from Eqvvs in the future.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Aquascutum Trench coat

Purchased an Aquascutum Trench coat in the sale £215 down from £400 plus. Same coat was at least 300 on sale everywhere else I looked. They Answered a question I had immediately via the chat box thing. Speedy delivery, I will definitely keep my eye on EQVVS for future purchases. Thank you. Recommended

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Ralph Lauren jacket arrived really…

Ralph Lauren jacket arrived really quickly and good tracking.
Also was a good price and eqvvs only one who had the navy colour. Even Ralph Lauren didn't have it in stock.

** I'm sure plenty people like me thought the name is equus. Checked that name on trust pilot and the 20 % 1 stars reviews put me off ordering from here for a good while.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Ordered a Stone Island overshirt , paid for Saturday delivery & it arrived on time...what made it a 5 star was how it was packaged....absolutely first rate service from EQVVS & i look forward to more purchases

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Raplh lauren Jumper

Raplh lauren Jumper, shrunk while washed correctly. Was told by customer service must have washed incorrectly. noting they can do.

Poor service all round, avoid ordering with them.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a jacket from EQVVS…

Purchased a jacket from EQVVS unfortunately didn’t fit me , Tavis dealt with the return very quickly and kept me informed all the way through , will be using this company for future purchases
5 🌟

27 November 2025
Unprompted review
EQVVS logo

Reply from EQVVS

Thanks so much for the cracking review - Tavis will be absolutely buzzing to get the shoutout. Glad the return was handled quickly and smoothly for you.
We’d love to help you out again on your next purchase!
EQVVS

Rated 5 out of 5 stars

VERY RELIABLE

I could have got the 2 t shirts around the same price as another seller and the delivery charge was a bit less, but having used EQVVS last year, I was really impressed by the speed of the delivery and communication from EQVVS that I used them again and for the same great service.

20 November 2025
Unprompted review
EQVVS logo

Reply from EQVVS

Really appreciate the thoughtful review. Means a lot that you chose to shop with us again because of the service. We’re so chuffed our delivery and communication won you over twice!
Hope to have you back for round three soon.
EQVVS

Rated 1 out of 5 stars

Not received my £800 order and completely ignored for weeks

My order has not been delivered to me as DPD returned it back to the sender for no reason, I called DPD and they told me I have to take it up with the store (EQVVS). I have messaged them and emailed them almost 3 weeks ago with absolutely no reply since, and have called them about 10 times also. Their phone line is an automated message saying just. To email them. Total scam company. Have to go through my bank to get my money back now

19 November 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service & great products

Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL link had stopped working, and they even refunded my postage because of the delay in arrival. That's how you do customer service, even when it wasn't their fault, and I'll be shopping with them again as a result! Thanks guys

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality products & delivery

Ordered my Stone Island jacket on the Friday & arrived 9.00am Saturday by Royal Mail..Excellent service...the jacket is fantastic & another painless purchase from EQVVS...They have some excellent pieces & will buy from them again...Recommended.

27 September 2025
Unprompted review
EQVVS logo

Reply from EQVVS

Hi Robert, thank you for the 5 star review! We’re happy to hear that you’re pleased with your purchase and the speedy delivery. Your support means a lot to us, and we can't wait to see you again soon!
EQVVS

Rated 5 out of 5 stars

Designer t shirt

Excellent service, quick delivery, good quality t shirt,Christmas present for my son.

17 September 2025
Unprompted review
EQVVS logo

Reply from EQVVS

Hi Susan, thank you for the 5 star review! We're glad to hear you're impressed with our service and quick delivery. We appreciate your lovely comments, and hope your son loves his new t-shirt!
EQVVS

Rated 5 out of 5 stars

I popped in a Monday afternoon for a…

I popped in a Monday afternoon for a quick browse. I very quickly got chatting to the guy behind the counter. I didn’t catch his name.

Long story short he was sound. Really helpful and made sure I was well looked after. Ended up copping a Columbia zip fleece and a new Faded T-shirt.

Will definitely be coming back 👌🏼

8 September 2025
Unprompted review
EQVVS logo

Reply from EQVVS

Hi Christian, thank you for such a great review! It's fantastic to hear how amazing your experience was in-store and how helpful the shop floor member was (don't worry, I'm sure we can track down who it was to give them the praise they deserve).
We hope you love your new Columbia and Faded pieces, we can't wait to see you again soon!
EQVVS

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Exactly as described. Easy transaction. Well pleased.

9 September 2025
Unprompted review
EQVVS logo

Reply from EQVVS

Hi Joan, thank you for the 5 star review! We're happy to hear you've had such a great experience with us. We try to make the shopping experience as smooth as possible, so it's great to hear that you felt this was the case. Hope to see you again soon!
EQVVS

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