Epidemic Sound Reviews 

Fantastic customer service!
I completely forgot to cancel my subscription, but the support team was incredibly understanding and refunded me without any hassle. Highly recommended!

Incredibly helpful efficient and informative response! My issue was addressed and sorted very quickly

I sent an urgent request over 48 hours ago and yet to hear anything. Have a pro account and emergency questions about a track relative to an impending deadline. Sent requests via form and email. Nothing. It's the first time I've ever contacted support in two years of use and disappointed how slow things are considering.

UPDATE

Our team is currently looking into your request 91708

Our team is currently looking into your request 91705.

And the one i sent on 8th - reply was just ...

Hello!
We’ve received your request and will get back to you as soon as possible.

All the best,
Epidemic Sound

Along with loads of music tracks and sound effects, epidemic sound has impressed me with their AI features, especially Voices and Studio. Helpful and responsive customer support as well. I drop a message on Instagram and recieve a reply within 24 hours.

Great service and platform, with flexibility. I had subscribed as a business, but when I mentioned that my channel is still small and iam trying to grow they immediately canceled my larger business bill and offered me a creator bill which suits my channel for me to grow first.They are all about great service and customer satisfaction first

Amazing service, their sound library is very extensive so you’ll almost always find a sound that fits your need. Customer service is also top-tier, got an answer in less than 5 minutes regarding a problem with my subscription!

Customer support was fast, attentive to our needs, and resolved my issue easily.

Ok I will start with the good points.
Good music selection and quick to sign up and download track for commercial use.
Now the Bad points.
Reoccurring payments to maintain the music used on content.
Impossible to directly cancel the contract.
No transparent communication to reach out to customer service.
I initially downloaded About 10 tracks to use.
But when I realised that I have to keep paying every month .
I realised that I was paying way too much for this service.
If they made it easier to cancel contract and refund then that would be fair.
Over all it appears that most people have a good experience with them
But I found it difficult to stop payments so I’d warn against using them.
I now signed up to 11 labs and with little effort I can generate my own music which I own and can resell on the same platform .
So I’d recommend generating your own tracks and forget making reoccurring payments for AI generated music. QED.

Great customer service. Refunded my annual subscription without any difficulty. Will return soon since it’s service is so great.

Customer service was efficient in telling me the next steps. They were very kind to refund my subscription that I had forgot to cancel from a free trial. Tysm Carlos from customer service!

The music and sfx is great and the ai assistant saves so much time. I had to changed my subscription and that was also handled very professionally. Great service.

Exceptional customer service and true humanity!

I absolutely love Epidemic Sound. The quality of the tracks and sound effects is top-notch, making it the perfect platform for any creative projects. What makes them stand out even more is their customer service — they are incredibly fast, helpful, and genuinely care about their users. A perfect 5/5 experience. Highly recommended!

My experience so far has been nothing short of amazing. I had an issue with my subscription plan and I reached out to them requesting for a refund and epidemic sound was willing to refund the money. I am indeed very greatful and happy plus I'll be coming back to also drop the review when the refund process has been completed

Outstanding music library with exceptional customer support. A pleasure to work with!

Great and prompt customer care, in addition to having a fantastic music and SFX library!

The company is very personable, and they were very quick to respond to my request.

I am extremely disappointed with my experience using Epidemic Sound.

I had an active paid subscription when I uploaded my YouTube Shorts, and my YouTube channel was also added to the safelist. Despite this, I still received a copyright claim on my video.

I submitted a dispute with all the required information, but it was rejected. I don't understand how this could happen when my subscription was active and my channel was safelisted. As a paying customer, I expected my case to be reviewed properly.

I also contacted customer support by email and explained the entire situation, but I did not receive a helpful response. It is very frustrating when you pay for a service to avoid copyright issues and then cannot get effective support when a problem occurs.

Because the copyright claim remains unresolved, I am now considering deleting my YouTube Shorts, even though I paid for a license to use the music. As a creator, this means wasted time, lost views, and unnecessary stress.

My advice to other creators is to think carefully before purchasing a subscription. Based on my experience, I feel that the company heavily promotes its service through large creators, but my own experience as a paying customer has been very disappointing.

I am sharing my personal experience to make other creators aware that, in my case, having an active subscription and a safelisted channel did not prevent copyright issues or lead to a successful dispute. I hope Epidemic Sound improves its customer support and dispute review process so that paying customers receive the service they expect.