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EPIC Travelgear Reviews 

28
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TrustScore 3 out of 5

2.9

Bags and Luggage Store
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Company details

  1. Bags and Luggage Store
  2. also in
  3. Bag Shop
  4. Luggage Store

Written by the company

Designed in Sweden. Made for Life. EPIC Travelgear has been designing thoughtfully engineered travel products in Gothenburg, Sweden, since 2004. We believe great luggage should combine timeless Scandinavian design with intelligent functionality, durable materials and replaceable components to support years of reliable travel. Our collection includes lightweight hard-shell suitcases, travel backpacks and thoughtfully designed travel accessories, all created to make travelling simpler, smarter and more enjoyable. At EPIC, we are committed to creating travel products that people can rely on, repair where possible, and enjoy for many years to come.

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2.9

Average

TrustScore 3 out of 5

28 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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2.9

All reviews

(28)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad warranty and guarantee

Bad warranty and guarantee, especially since the bags shell is ridicuolousy fragile

25 November 2025
Unprompted review
EPIC Travelgear logo

Reply from EPIC Travelgear

Hello,

Although some time has passed since you wrote your review, we would still like to thank you for taking the time to share your experience.

We are sorry to hear that you were disappointed with both the warranty and the durability of your suitcase. That is certainly not the experience we want our customers to have.

We develop our products with the ambition that they should accompany people on many years of travel, which is why we take this kind of feedback very seriously. We would very much appreciate the opportunity to better understand what happened in your particular case and see if there is still anything we can do to help.

If you would like to get in touch, please feel free to contact us at info@epictravelgear.com and, if possible, refer to your Trustpilot review so that we can look into your case.

Thank you again for your feedback. It is valuable to us and helps us continue improving both our products and our customer experience.

Kind regards,

James
EPIC Travelgear

Rated 1 out of 5 stars

Very noisy wheels

I bought Epic Discovery Neo 55cm, with two wheels. On their web page Epic says "the wheels are super-silent". No, they are not. The wheels are even more noisy than one of our old bags.
I got in contact with EPIC but they only get back and explain the "super-fantastic construction".

2 October 2023
Unprompted review
EPIC Travelgear logo

Reply from EPIC Travelgear

Hello Öllegård,

First of all, we would like to apologise for only responding to your Trustpilot review now, and at the same time thank you for taking the time to share your experience.

We are sorry to hear that your suitcase did not meet your expectations and that you were disappointed with both the wheel performance and the support you received from us.

Our ambition is to develop products that deliver a great travel experience, but we also know that the most important thing is to listen to our customers when something doesn't feel right. We are sorry that this was not your impression.

If you still have your suitcase, we would very much appreciate the opportunity to learn more about your experience and see if there is anything we can still do to help. Please feel free to contact us at info@epictravelgear.com and refer to your Trustpilot review.

Thank you again for your honest feedback. It helps us continue improving both our products and our customer experience.

Kind regards,

James Krueger
EPIC Travelgear

Rated 1 out of 5 stars

Unfortunately after only 2 times of…

Unfortunately after only 2 times of use, the zipper started running out of it’s track and slowly got more and more destroyed. As I don’t live anywhere near an Epic dealer I wrote to an email that I found among the suitcase labels (apparently the e-mail to contact regarding warranty issues if you don’t have an Epic dealer in your area). They are not helpful and won’t respond to my e-mails.

For the same price I could have bought a good Samsonite or another quality suitcase. Not a recommended brand.

30 August 2022
Unprompted review
EPIC Travelgear logo

Reply from EPIC Travelgear

Hello Pernille,

First of all, we would like to apologise for only responding to your Trustpilot review now. Although quite some time has passed, we would still like to thank you for taking the time to share your experience.

We are genuinely sorry to hear that your suitcase did not meet your expectations and, even more importantly, that you felt you were left without the support you needed when you contacted us. That is certainly not the experience we want our customers to have.

We would very much appreciate the opportunity to look into your case again. If you still have the suitcase, please feel free to contact us at info@epictravelgear.com and refer to your Trustpilot review. We would be pleased to see if there is anything we can do to help.

Thank you again for your honest feedback. We hope we will have the opportunity to restore your confidence in EPIC.

Kind regards,

James Krueger
EPIC Travelgear

Rated 1 out of 5 stars

FAKE WARRANTY, RUDE EPIC LUGGAGE STAFF

Contacted Epic Support about defects on luggage. Without knowing the issue with the luggage, “Support” made an assumption and tried to end the warranty request. Then after I explained what the defects were, they just ignore what I had explained, and said “No sorry”. That only tells me that the warranty on all EPIC products is as good as trash.

22 September 2021
Unprompted review
EPIC Travelgear logo

Reply from EPIC Travelgear

Hello Lissette,

First of all, we would like to apologise for only responding to your Trustpilot review now. Although quite some time has passed, we would still like to thank you for taking the time to share your experience.

We are genuinely sorry to hear about your experience. It is particularly disappointing to learn that you felt your concerns were not properly understood or considered during your contact with us. That is certainly not the level of service we strive to provide.

We would sincerely appreciate the opportunity to review your case again with fresh eyes. If you still have the luggage, please feel free to contact us at info@epictravelgear.com and refer to your Trustpilot review. We would be grateful for the opportunity to better understand what happened and see if there is anything we can do to help.

Thank you again for your honest feedback. We hope we will have the opportunity to restore your confidence in EPIC.

Kind regards,

James Krueger
EPIC Travelgear

Rated 4 out of 5 stars

Good and ambitious company

Bought an Epic phantom 67L summer 2016.
Worked just fine and felt like some nice quality compared to the price. Got a nice "hull" warranty.
After 1½ year the wheels started to get stuck and it became a real annoying to pull the bag around.
Wrote to their support and they send four new (better quality) wheels.

So formidable support and custom handling - only reason for only 4 stars is why they didn't but those HQ wheels on in the first place? Otherwise I am very satisified!

1 February 2018
Unprompted review
EPIC Travelgear logo

Reply from EPIC Travelgear

Hello Jon,

Thank you very much for taking the time to share your experience.

We are delighted to hear that you have been pleased with both your EPIC Phantom and the support you received from our team. It is especially rewarding to know that the replacement wheels helped extend the life of your suitcase—that is exactly what we aim for.

Thank you as well for your honest feedback. We are constantly working to improve our products, and comments like yours help us continue to develop them.

We wish you many more enjoyable journeys ahead, and thank you once again for choosing EPIC.

Kind regards,

James Krueger
EPIC Travelgear

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