Express Online Training Reviews 

Pay Before Passing: Despite the advertisement stating "pay after passing," I was required to pay before I could even begin the assessments, which doesn’t align with their promotional claim.

PPE Requirement Not Clearly Disclosed: I paid for the course and extra for priority processing, only to reach the video assessment and be told I needed my own PPE to complete the task. This requirement wasn’t clearly disclosed before purchase or during the course sign-up. They also conveniently offer to sell PPE, which means I’m now expected to pay more money for something I wasn’t informed about upfront.

Priority Processing Issue: I paid for priority processing with the understanding that I would have my certificate quickly. However, this was made redundant by the PPE requirement, leaving me unable to complete the course in time for a job that requires the certification.

Missed Job Opportunity: Due to these delays, I will now miss out on a job opportunity that requires the White Card certification. This has caused a significant setback as I won’t be able to meet the necessary timeline.

No Mention of Public Holidays: The course did not make it clear that public holidays would affect the processing times, which is crucial when you're on a tight deadline.

Overall, I feel the course’s structure and communication is misleading, and I have been left in a difficult position due to the lack of transparency.

Dont waste your time, energy, effort and money. It’s gonna be infinity to get a very light course certified. Moreover, they will have their own reasons to fail you with lots of reasoning. Most likely pensioners are seems like working from home like scammers. Don’t waste your valuable time with these guys. Go to a physical location and get your thing done in a day.

Absolute awful reviewing, assements are tedious and retarded, the assessors are either picky or morons. And the support team is about as helpful as a baby in a construction site. Im going to give you my experience, do multiple assessments more stupid then the last, assessors think height isn't a hazard nor noise with there own words "No noise can be seen in the picture" with the context of a man on scaffolding high up in the air with just a helmet on and loose harness. Just want to remind you EOT the definition of a hazard is "an object or thing that has the potential to harm"

Anyway lets say you finally complete all the assessments and want to get your results back quickly so you pay for priority. JUST FOR THE NEXT DAY FIND OUT YOUR ACCOUNT IS FLAGGED?!. So now you have to contact support which after 2 days still haven't gotten back even though on there site they say "estimate 1 business day to receive a reply" As they slowly run out the clock on my priority.

Thanks Express online training. I can offically say your the worst.

EDIT: Decided just to reset all my progress and wants me to do everything again without any given reason. Yeah this entire site is a scam.

Completed the course well before it closed. Then never heard back from them. Emailed Paula and was told pay more money to reopen it even though it had been completed before the expiry. Extremely rude customer service and didn’t receive anything.

Never met someone who hates their job so much. Extremely rude, unhelpful, hangs up on you, suggests you get your white card out of a cereal box, misleading website, and misleading questions, the pictures and examples given are barely relevant to to the questions asked. Takes months to get anywhere and when you finally get to the last part you are stuck with an unpleasant assessor (Frank) who is very rude and treats you like an idiot.
Save yourself the hassle and go to an actual same day white card course where the assessor’s cant be so rude face to face

I thought being a debt collector was bad then I had to deal with this company. Have now formally requested a refund from my bank for their misconduct. They are known to the ACCC for misleading people with their crap make sure you do your research before trusting these sites. Better yet get it from tafe that is a sure way to get it within a day. Do not be fooled by their website.

Absolutely useless, don’t fall for this scam. Hidden fee’s, couldn’t be any slower, stupid long assessments, god knows how to stop recording when u finish ur video answer. Do not give these pricks ur money

Calling themselves EXPRESS ONLINE TRAINING and being very slow in reality is just part of it. Ive started my Whitecard With them since January 2025 (2nd week) and today (Feb 25, 2025) I havent reach the end of the whitecard course because the assessment is very slow to get assessed from the assessor and they have 6 steps of assessment where you cannot proceed unless you finish one after another. Each assessment will surely take atleast 3 days before it gets assessed. And if you want to make your assessment faster, you'll need to pay for extra where they call it instant assessment service. Which is considered a hidden charges.

One of the worst White Card training websites.
Don't use an online course. Do an in-person course and get it all done in one day, instead of being messed around by a website like this.

You start with the mostly easy multiple-choice questions. Around 90 of them, so you already spend quite some time on this task. When you are done, you are asked to pay. All good and well, because you just did the course, right? No! After you finished your first set of questions, you are then directed to more questions, this time a set of video recordings with weird questions that the seasonal white card holders in our family couldn't even answer properly because their answers got rejected. "Talk to your supervisor about the hazards that are in the above photo?" - There are no hazards, as everything is done by safety standards. So you want me to make some up? Seems like it. I am sure a real supervisor would love to talk about that kind of stuff on the job, when there is no imminent hazard around. But here comes the spammy part, they assess your work of course. On the website they state most video recordings are graded between 1 to 3 business days, but if you want it to go quicker, please pay more! Apparently, the 24/7 support is not actually a thing either as they advertise on their website, because it still takes a while to get an email reply asking for clarification. And now, we are still waiting to hear back again to see if our second recording is actually "right" this time.

I recently did my white card with that organization (still pending) and only had problems with them. The video skills assessment are the worst. It's easier and way faster to do it with a different company. At first you do all the online questions and after you complete them you get to the payment and think it's done. But then after you pay for it you have to do around 20 videos of answering questions and they hve to review and mark them as completed. On the website they officially say it takes them 1-3 business days to review the videos. In my case I had to resubmit some videos and it took them 4 days to review them the second time. Now I'm still waiting on the third review and it has been 4 business days. They probably just want people to pay more for their priority service👎🏼

I booked white card training later i realized i have a test on my uni and i cancel for that day.I tried agin to book a training.they were asking for same amount of money.Its completely unfair.I paid fees money for a reason.I strongly recommend people be aware of this.This is a real scam.I have had a really bad experience

Absolutely awful stay away, I'm doing an RSA as a refresher, I've had the RSA 2 times before this from reputable sources no problems at all. This place take your money and just drag it on and on. It was supposed to be a few days, its been weeks. Their antiquated video assessment system is a failing joke. You can't even check if your recorded video is good before you submit, then you have to wait 3 or 4 days to find out.. then re-record.. This place is a sham.

I was unable to pass the course, as I was unable to display/ upload a video of me wearing workwear. Helmet, Hi-Viz clothing, boots.
Wasted money, this is a waste of money. Choose a one-day course in whatever state you are in.

This company misleads what they actually offer. You will NOT be able to this course in one day, let alone in one week. They actually give you three months to complete the course - if that can give you an idea. You're requested to make videos of yourself, demonstrating the answers, plus, you're not paying for the course after you passed, you have to do "additional" stuff for which you will have to pay upfront.

Please don't use this company, they set you up for failure. The teachers have absolutely no interest in their students and money seems to be the driving force for this company.

No support. Stupid photos that are not clear.
They take your money, don’t pass you and expect you to give them more money.
Very amateurish.
This is a rip off and a scam.
Don’t go there, there are better places with support and are guenuine accredited.

They r just scammer i failed just one question and had a chat with their trainer and he said everything is good to go then i received a call on skype to answer that question gave my answer same as the trainer told and they failed me and said we will not refund try again on my email they r scammer highly not recommend useless.............

EOT advertises their RSAT course as paying 25AUD to get 2 certificates: the certificate of attendance (which is useless and has no legal value), and the official NSW certificate (the one you legally need). Instead, upon completing the online training, you only get the certificate of attendance and are simply provided with a link to the official NSW RSAT assessment, for which you need to pay the full 18AUD to get the final certificate.
Do not use EOT (total cost: 25+18=44 AUD), just use NSW RSAT course and assessment (total cost: 28AUD).
I wrote to the support service, they refused to reimburse the difference.