Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoop... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the... See more
very easy to get on the site booking tickets for my friends bday bash - janet kaye & carol thompson are amazing - good prices & excellant seats right up front, can't wait
Absolutely Amazing! Thank you so much for saving the day. I did not want to miss getting standing tickets for Foo Fighters, so was very early in the waiting room on a rival site. I got to the front of... See more
Company details
About Ents24
Information provided by various external sources
The UK's home of live entertainment.
We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.
If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.
Contact info
Bristol, United Kingdom
- help@ents24.com
- www.ents24.com
4.5
Excellent
14K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchasing tickets
I’ve used Ents24 quite a few times, and each time everything had gone smoothly & without any issues. I’d recommend them based on my experience
7 December 2024
Misleading "Refund Protection" – Not Fit for Purpose
I purchased tickets through Ents24 and added their optional "refund protection" sold via Booking Protect, assuming it would cover unforeseen circumstances preventing attendance. However, when I couldn’t attend due to a work duty, I was asked to provide extensive justification and proof, with the vast majority of reasonable cancellation reasons simply not valid according to their policy.
The policy demands highly specific, narrow circumstances and invasive documentation to make a claim—something that was not made clear at the point of purchase. The term "refund protection" is misleading, and the product feels like a tick-box upsell that most people wouldn’t knowingly pay for if they understood how difficult it is to qualify for a refund.
This kind of practice undermines trust. It’s technically legal, perhaps, but ethically questionable—and in my view, it borders on mis-selling under UK consumer law.
If you're thinking of adding this to your ticket, read the fine print very carefully. I’ll be avoiding this service in the future and will be raising my concerns with the relevant consumer authorities.
24 April 2025
Unprompted review
Reply from Ents24
Thank you for your review and we're sorry to hear you're disappointed.
On the purchase page, we explain that with Ticketplan cover you can apply for a refund if you're are unable to attend the event "due to accidents, unexpected illnesses or specified unforeseen circumstances".
We provide a link to Ticketplan for full details of what's covered, which includes public transport disruption, red weather warnings, your car breaking down, or you being taken ill, amongst others. However, it doesn't cover changes to work commitments.
Easy, stress free experience
It was very easy to buy the tickets and no sign up a dozen different agents
30 April 2025
Easy & clear to use.
Easy & clear to use.
Accurate timings when waiting for tickets to go on sale
Recommended
30 April 2025
Sold out prior to release
Reminder set for ticket sale release, waited for live screen but completely sold out but offered purchases through other fans.
Went to venues own website and had a choice of tickets.
Ents24 now deleted from all devices.
The event was Divine Comedy at th Barbican London 10/25. As Ents24 had no tickets, I managed to order direct from the Barbicans site with no issue.
17 April 2025
Unprompted review
Reply from Ents24
Thank you for your review, and we're sorry we had sold out of tickets before you were able to buy them.
Since we don't have any details of which tickets you were trying to buy, we can't respond in more detail. Some bands have presales where the majority of their tickets are sold early to members of the official fan club, for example.
However, we can only sell the tickets we have available. It sounds like the venue's own allocation of tickets took longer to sell out, and we're glad you were able to buy them from there instead.
completely unprepared
Originally I thought I could see a feast of Chinese culture, but I did not expect that it was full of strong religious colors, and I was completely unprepared. I feel cheated for such a high price.
20 February 2025
Unprompted review
Cancelled gigs! Near enough instant refund!
Very easy to use, clear pricing and straightforward language. Yesterday a band had cancelled their tour, Ents24, automatically refunded the ticket value which I did not expect, I was expecting some sort of email battle! Very good I will have confidence in using this site for tickets again.
12 March 2025
Unprompted review
Ents24 is easy site to use
Ents24 is easy site to use, I signed up to get a reminder for the concert I wished to get tickets for. Text message and email sent to remind me. Purchased tickets with ease on the day they were available. Very happy.
28 February 2025
Easy to order fast delivery
6 January 2025
I cant print tickets and its saying no…
I cant print tickets and its saying no order can be found
31 January 2025
Reply from Ents24
Thank you for your review, and we're sorry to hear you're having problems.
Please email help@ents24.com and we'll be able to assist.
Pretty smooth requesting & transaction
Pretty smooth requesting & transaction. Can look forward to the gig.
27 January 2025
Excellent in all aspects.
31 January 2025
I was disappointed that I couldn’t…
I was disappointed that I couldn’t select my own seats. Other than that it was pretty straightforward.
31 January 2025
Good 👏👏👏👏👏👏👏
31 January 2025
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