EntirelyPets Reviews 

HORRIBLE COMPANY. Not professional. Customer service was rude and hung up on me. Purchased a time-sensitive medication that was apparently "back-ordered" with no notification... still has yet to arrive. RUDE CUSTOMER SERVICE.

I was charged for products that I did not receive. I called customer service. The woman was not just rude, but hateful and told that I would have to send my bank statement. I hung up, called back, and spoke with Shaun. He was wonderful! He answered all of my questions and send me the information that I needed. However, going forward I will only use PayPal.

Unfortunately, I have to agree with the others. Just a scam. They had a product for sale that was difficult to get from others. I've ordered online enough. I should've known but I've been pleasantly surprised before. Not this time. I only lost $15. Don't give them more of your money!

Absolute worst! They lost my payment info & kept sending emails that I hadn't paid for my order. I called & gave payment over the phone. Still didn't receive my order a month later. I ordered pet toys, shampoo, and prescriptions. Everything was on backorder. I only received 2 items of the 10 things ordered and they were late. They didn't fill my pet's prescription for the last 2 refills. They truly suck.

THE WORST!!!

They never shipped my dog's heart medicine ( after my vet approved it, twice) So I finally canceled and ordered elsewhere. And when I say cancel I mean, wrote two emails, get put on the call back list twice and did the virtual conversation thing. NEVER CANCELLED!! Two months later and they are still charging me!!!!! Every time they charge me I try reaching out to them again but no luck. I keep calling my bank and disputing it but now my bank wants me to cancel my card which I've had forever and have linked to everything. Very annoying. I hate this company.

When I made my order I informed them that my vet does not have Fax and they would have to call her. A couple days later I received a call from one of their representatives letting me know that my Vet had not responded to the multiple Fax they sent asking for verification of the Rx. I told him the Vet does not have fax and that he had to call and I had clearly stated that on my order. He said he would call her the next day. It has been 8 days since I originally placed my order and I've had several more emails from them letting me know that my Vet had not responded to their Fax and that they have tried to call. My Vet has let me know that they have not tried to call her. She sent me a copy of a written Rx on her letterhead that I emailed to them and they said it was not secure enough and they could not accept it. I finally had her call them and she left a message but no one has called her back. I made the order on 4/8 and it is now 4/23. My order is still listed as Pending. The charge on my credit card is also still pending so we'll see if they refund or take my money for a product I don't receive. UPDATE: Coincidence? Within hours of this review, I received a "backorder notification" for my order, apparently indicating that my order had been approved, but no other communication. While I appreciate that I'll evidently be getting the medication I ordered it really shouldn't be this hard so my 1 star review remains.

I ordered Ocuglo for my dog on 30th October 2020, paid 275 US Dollars and wait for it till today. And today is April 21th 2021! The package got lost between USA and Germany, but EntirelyPets does not care. No service, no refund.

I placed an order on 3/20 and it went on back order without a date when the items would be in stock. I was able to look at another seller site and they the same items I ordered in stock and delivered them to me in3 days. I canceled my order on 3/30 and as of 4/20, I still do not have my refund. I have called and emailed them several times and am not able to get any assistance. If anyone reads these reviews, I would be hesitant about ordering.

This store is a scam. I order $200+ Canine Dewormer from them, paid $50 for next day shipping. And it arrived after more than two weeks. I called them at which time they offered return for refund. But after I return the package, they never refund me. Don't buy from this store because it's not run by honest people.

I placed my initial order on 4/2/2021. Website says 4-8 days for delivery. When I hadn't heard/received anything by 4/10, I called Customer Service. I was informed that my order was pending since they didn't have enough in stock supply to fill my order. I had not received a phone call or email about any of this. I told the phone rep to just send out what they had in stock; she informed me that they don't ship on weekends and that my order would go out Monday, 4/12. When I hadn't received my order by Friday, 4/17, I called again. A rep named Mariah told me my order had shipped 4/12. We cancelled the rest of the unfilled order and I received my FIRST email from entirelypets on 4/17, while I was on the phone with Mariah. Fed Ex has sent TWO emails updating the date I'll receive my order; current eta is 4/19 (over two weeks and I STILL don't have my order)POOR COMMUNICATION AND VERY SLOW SHIPPING. I'll stick to Chewy and Pet Supplies Plus from now on.

Awful follow-up service. Placed order almost 2 months ago. Received half of my order. Called and was told they'd refund it back to me if out of stock or send item immediately. Neither happened. Emailed again, called again, emailed again, called again... and each time same response - yet NOTHING HAS HAPPENED. Next step is the Better Business Bureau. Save the time and frustration. Go to your vet for meds.

I placed an order on 1/5/21 as of 4/14/21 my order still has not shipped. Since receiving my initial invoice, I have not received any further communication without reaching out to EntirelyPets.com.

Customer service has been contacted twice. The first time was approx a month after placing my order. During this conversation, I was told that the item was back-ordered and would automatically ship as soon as it was back in stock.
When this happens, INFORM YOUR CUSTOMERS OF THIS RATHER THAN LEAVE THEM IN THE DARK.
I completely understand that Covid has thrown off the logistics for essentially every supplier and fulfillment center. However, I checked back on the site and noticed that the product was back in stock. I immediately contacted customer service/support. I was told the item would ship out right away now that it was "finally" back in stock. The rep then proceeds to tell me that since placing my unfulfilled order 4 months ago for $80.99 the price had since increased to $123.74. My options were to pay the difference or cancel my order. I appreciate the "complimentary 15% off" but going forward, I'll take my business elsewhere.

The very WORST experience that I have EVER HAD! They don't know their right hand from their left. I had a problem with a RX and while on line with them to call the pharmacy, the pharmacy transfered the call to my vet then to me????????? I've been on backorder for over 4 months, was told it was in stock then I had nothing but problems trying to get to the bottom of this. Will NO BUY from this company every again and I suggest you not waste your time with them.

Entirely pets thanked me for my order on March 5th.
It is now April 10th and I have received 2 of my five items. Caling and emailing doesn't work.

Thank goodness I paid via PayPal. Customer service is horrid!!! There is no response to inquires via email or calls. DO NOT purchase from this company!

I placed two orders with Entirely Pets and attempted to use my $5.00 reward on both occasions. Both times my online total was showing the $5.00 discount and when I received my credit card bill, the $5.00 was not taken off. I called on several occasions and was told my credit card would be credited for the $10.00 which it was not. I emailed customer service with all copies of my paperwork and still was not credited. This company's customer service and online ordering system are completely fraudulent. I recommend shopping elsewhere!!

Thank you to EntirelyPets, perfect service!

Excellent help from Shanzie went out of her way to help me . I appreciate all she did Great service. Keep up the good work

Items were ordered on 1/24/21. Received an email on 2/7/21 stating the items had been delivered and to contact Entirely Pets if I had not received the items. I called next business day and was told items were backordered and would be in "next week". I was assured they would be sent at that time. I called again on 3/5/21 as I still had not received the items. I was told the items had came back into stock that day and she was sending the warehouse an email to ensure they were sent that day. Called again on 3/13/21. This time I asked for a refund. I was told the items were being handled by an outsourced company they have had issues with in the past. I was told my purchase would be refunded. She assured me she had processed and confirmed the refund while I waited on the phone with her. Never received refund. Thank goodness I used PayPal. I opened a claim against them through PayPal. They never responded to PayPal, but PayPal us refunding my money.