Ensar Oud Reviews 969

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as unique, luxurious, and unmatched by other brands. The delivery service is frequently highlighted for its impressive speed and efficiency, with many people noting how quickly their orders arrived, sometimes even earlier than expected. Reviewers also commend the outstanding customer service, citing the helpfulness, responsiveness, and friendly demeanor of the staff. The overall service experience, from ordering to packaging, is described as professional, transparent, and a pleasure to deal with, often including generous samples. However, some customers also noted that the scent profile of certain products did not match their expectations or descriptions, with a few mentioning a lack of specific notes they anticipated. Additionally, a few people reported receiving empty samples or a broken perfume due to poor packaging.

What people talk about most

Product

Clients share positive opinions on product, with many expressing deep satisfaction and appreciation for the... See more

Quality

Consumers consistently report a positive experience with product quality, often describing it as outstanding,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the impressive speed of... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, amazing, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more

Rated 5 out of 5 stars

I had never smelled real oud before. This was both a luxury experience and an education. I feel my mind has been expanded. Oud is not what I expected; in fact it rearranged my brain a little. I smelle... See more

Rated 5 out of 5 stars

I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelmin... See more

Rated 5 out of 5 stars

Before stating anything about the perfumes. The customer service you have is astonishing. They response and help as possible. The perfumes itself is literally a different story. I bought this one as a... See more


4.8

Excellent

TrustScore 5 out of 5

969 reviews

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4.8

All reviews

(969)

219 reviews in the last 12 months

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Rated 1 out of 5 stars

Nothing went wrong it was not at all…

Nothing went wrong it was not at all what I thought oud blends Wii be. Spent too much for samples and I did not like none of them

17 May 2026
Ensar Oud logo

Reply from Ensar Oud

Hi Oways. That's great that nothing at all was wrong with the order itself. Your attar sampler was delivered quickly, safely, and smoothly, which is always our first priority when shipping delicate natural aromatics internationally.

To clarify, you ordered the attar set which are not oud blends. As the description states they are compositions of various aromatics. You can think of them more as perfume oils, if that helps. For ouds, I provided options for various sampler sets via email.

And from here, fragrance becomes a far more personal and subjective experience. Oud blends, attars, and natural aromatic compositions are very different from mainstream perfumes, and they often require time, patience, and repeated wear to fully understand. A first impression, especially with materials as complex as oud, musk, resins, florals, and traditional attar structures, is not always the full story.

Ensar Oud compositions are not designed as simple crowd-pleasers. They are layered, sophisticated, and often unfamiliar at first to those beginning their journey into natural oud and artisanal perfumery. They can reveal themselves differently depending on skin, temperature, environment, mood, and even the amount applied.

For that reason, we would encourage you to spend more time with the samples, try them in different settings, and apply them sparingly. What may seem unexpected at first can, with time, begin to show nuance, depth, and beauty that is not always obvious in the first encounter.

Of course, personal taste will always vary, and not every composition will resonate with every person. But a fragrance not matching one’s expectations is not the same as a failure in quality or service. In this case, we’re glad the order was fulfilled successfully, and we hope these samples may still serve as a meaningful first step into the wider world of natural oud and artisanal attars.

Rated 5 out of 5 stars

Genuine Excellent Experience

Communication with Josh before purchase was informative and educational. I was not being sold to I was being guided to self discovery. Delivery was a lot quicker than anticipated and the extra gift and additional samples made the whole experience so much more valuable.

7 May 2026
Rated 5 out of 5 stars

Good customer service.

To be honest this is my first time at your site. I have never experienced your product. What made me write in was the way you reply back to unsatisfied customers. I found the you handled them very professionally, you are direct and honest. That has helped me decide to purchase your product in the near future.
Cheers
MrCortezz

18 May 2026
Unprompted review
Ensar Oud logo

Reply from Ensar Oud

Thank you MrCortezz, that genuinely means a lot.

We know that with artisanal oud and natural perfumery, not every experience will be the same for every person, and the least we can do is be direct, honest, and respectful in how we respond. So I’m glad that came across.

Whenever you do decide to explore Ensar Oud for the first time, we’ll be happy to help guide you toward something that makes sense for your taste, rather than simply pointing you toward the most obvious choice.

Really appreciate you taking the time to write this.

Sincerely,

Rated 5 out of 5 stars

To the Ensar Oud team,

To the Ensar Oud team,

From the very first moment I experienced Ensar Oud, I was completely captivated. It wasn’t just another fragrance brand to me, it became something truly special. I believe my purchase history clearly reflects how deeply I’ve fallen in love with your creations.

Your artistry, passion, and dedication to true perfumery are something rare, and I genuinely appreciate what you’ve built.

And honestly, I also want to applaud you for choosing the perfect person ( Josh ❤️ )

I have never met him in my life, yet he means so much to me. His kindness, professionalism, passion, and the way he represents Ensar Oud have left a deep impact on me. Some people simply make your experience unforgettable, and Josh is definitely one of them.

Thank you for creating such extraordinary fragrances, and thank you for having extraordinary people behind them as we

2 May 2026
Rated 5 out of 5 stars

JAPS

The Shipping is the best very fast!
Quality is amazing!
Jamaican Ambergris Purple Sultani is a Masterpiece I love it!

13 December 2025
Rated 5 out of 5 stars

I had my first purchase with Ensar Oud…

I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelming and a mysterious Journey. The delivery process was smooth, fast, the packaging was stylish and crafty, and the gift samples were generous.
Purchased Tibetan Musk Tyger Mylk and Mongolian Musk and oh boy, a heavenly scent and outstanding longevity. Worth every penny!

29 April 2026
Rated 5 out of 5 stars

Ensar Oud Customer Service

Edit:
Adam has been incredibly helpful in resolving any issues I’ve encountered with WhatsApp support.

He has gone above and beyond by providing comprehensive answers to my questions and making every effort to enhance my overall experience.

———————————————————————
The customer service at Ensar Oud is terrible. There is essentially one person looking after the customer service role (which is only available on WhatsApp).

If you are lucky enough to get a reply (which appears to be rare), they are not very transparent and you will be waiting a while to even get that reply.

They need a big overhaul of their support if they want any hope of being a viable place to buy rare fragrances beyond the few niche repeat buyers they already have.

1 May 2026
Unprompted review
Ensar Oud logo

Reply from Ensar Oud

Xavier, our customer service is available through all social platforms, phone, email and WhatsApp. If you were told otherwise please ensure it was an official Ensar Oud representative.

We are grateful for all feedback and suggestions. If you have any further concerns please feel free to reach out to us directly through whatever contact method is best for you.

You can submit inquiries here:
https://www.ensaroud.com/contact-us/

Email us directly at Info@ensaroud.com

Or call us at +1 (203) 683-7481

Thank you,

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