Worst after service . Received orders and received wrong handles and had to pay $160 extra for their fault in sending wrong handles !! 😡😡🤬🤬🤬🤬won’t be getting the rest of my new build Tapware fro... See more
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I have previously worked for The English Tapware Company, used their products in our own home and recommended them to friends - as well as clients. Beautiful products, traditionally engineered and bu... See more
Company replied
Emily was very helpful in checking stock & pricing for me & was very prompt with her replies. Taps arrived very quickly & were packaged perfectly to ensure no damage. Tapware looks exactly like want w... See more
Company replied
Emily and the team from the English Tapware Company made sure my Perrin & Rowe - 260mm glass shelf was delivered to regional SA safely within 5 days of my initial purchase.. Couldn't be happier with... See more
Company details
Information provided by various external sources
We offer luxury English Perrin & Rowe traditional kitchen taps, bathroom mixers, basins, baths, showers and architectural door hardware for Australia in Sydney, Melbourne, Adelaide, Brisbane and Perth
Contact info
751 High Street, 3143, Armadale, Australia
- 1300 01 61 81
- anna@englishtapware.com.au
- www.englishtapware.com.au
3.5
Average
141 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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An excellent business to with
I've been working as a contractor on and off for TETC for about 5 years and they've been really easy to work with - professional, good communicators, fair, reasonable and friendly. Happy to work with them now and in the future.
31 January 2020
Unprompted review
Reply from The English Tapware Company
Thanks Ben! It's so fantastic having you on board. Nothing is ever a problem!
We just love you guys!
We just love you guys!! Service, product, people, social, styling... all just perfect.
31 January 2020
Unprompted review
Reply from The English Tapware Company
Thanks Kirsten xx
Unbelievable staff
Unbelievable staff
Amazing range of tape ware
And a awesome staff.
30 January 2020
Unprompted review
Reply from The English Tapware Company
Thank you Ahmed. We appreciate your positive feedback.
DELIVERED ON SERVICE & QUALITY!
Emily was very helpful in checking stock & pricing for me & was very prompt with her replies. Taps arrived very quickly & were packaged perfectly to ensure no damage. Tapware looks exactly like want we wanted but the quality is much is better than we expected. Our experience from start to finish was 100/100
30 January 2020
Unprompted review
Reply from The English Tapware Company
We often hear that the quality of our products is better than expected - photography just doesn't do them justice! Thank you for the outstanding review... it's lovely to affirm our work to date. Enjoy your new fittings!
Service in the Melbourne showroom was…
Service in the Melbourne showroom was attentive but relaxed and our new kitchen tap is one of my favorite features in our whole house both in looks & functionality!
30 January 2020
Unprompted review
Reply from The English Tapware Company
That's great to hear Alison... we try :) Enjoy your kitchen tap!
Customer service and follow-up from…
Customer service and follow-up from Betty was exemplary, not forgetting to mention the beautiful bathroom fittings. I would not hesitate to recommend The English Tapware Company 😊
30 January 2020
Unprompted review
Reply from The English Tapware Company
We really appreciate your feedback Vicky.
Very happy to help with any questions…
Very happy to help with any questions that I had before and after order.
30 January 2020
Unprompted review
Reply from The English Tapware Company
That's great to hear Christine. Thank you for your feedback.
I queried the choices via email first…
I queried the choices via email first to get prices etc and then visited the shop to make the final decision. Good service.
30 January 2020
Unprompted review
Reply from The English Tapware Company
Thanks Gillian. We trust you are enjoying your new fittings!
Absolute perfection
Amazing service and the products are a piece of art - I would not hesitate to recommend the English Tap Co, the entire experience has been perfect in every way
30 January 2020
Unprompted review
Reply from The English Tapware Company
Perfect... that's very encouraging! Thank you Cassie x
I loved our first experience with the…
I loved our first experience with the team when ordering some grills from England but when we ordered matching grills they turned up a different colour although all the ordering and codes were the same.
I know things happen but ive been following this up since November when it was picked up and am not getting any response.
After speaking with Linda Today, i am confident that we were just unfortunate enough to slip through the cracks and that they are putting processes in place to stop it from happening in the future.
Appreciate your help Linda
30 January 2020
Unprompted review
Reply from The English Tapware Company
Hi Garrath,
Thank you for your time on the phone today to discuss your problem.
We are so sorry to hear of your recent experience with us has overshadowed your earlier dealings with our team. We are passionate about supplying unique products of a very high standard. We also pride ourselves on offering high-quality service to all our clients.
Your experience has offered us an opportunity to review our processes carefully.
We will take the learnings and improve with our team.
We are happy that we have been able to find a solution together and we wish you well with the project!
Best regards,
Linda
It is a pleasure to deal with the…
It is a pleasure to deal with the English Tapware. Everyone in my office enjoys shopping in your beautiful shop.
30 January 2020
Unprompted review
Reply from The English Tapware Company
Thank you Adelaide!
Good old fashioned service
Good old fashioned service. Linda was very helpful throughout the ordering process. All kitchen fittings, from the taps, fireclay sink to the cabinet knobs and handles, are of excellent quality.
30 January 2020
Unprompted review
Reply from The English Tapware Company
Thank you for your feedback Ming!
Excellent friendly and knowledgable…
Excellent friendly and knowledgable service.
29 January 2020
Unprompted review
Reply from The English Tapware Company
Thanks Annie...We aim to please!
Great service and beautiful product!
28 January 2020
Unprompted review
Reply from The English Tapware Company
Thank you Lucy! Appreciate your feedback.
Great communication
27 January 2020
Unprompted review
Reply from The English Tapware Company
Thanks Audrey!
Quality to last a life time...
Beautiful, high quality products, competitive pricing AND great service!
We love specifying The English Tapware Company for our projects.
27 January 2020
Unprompted review
Reply from The English Tapware Company
Thanks so much Nicola : )
Quality Product
Highly recommend this Company and the quality products - this is repeat use of the products by us in another property renovation. The customer service is exemplary at the Melbourne showroom. Excellent quality products and always a step ahead in design.
26 January 2020
Unprompted review
Excellence
The English Tapware Company exudes professionalism. Their products are exceptional as is their service and efficiency. It is a delight to have such a trusted supplier to turn to for my projects.
24 January 2020
Unprompted review
Having come from England we have been…
Having come from England we have been delighted to continue with these beautiful UK products from The English Tapware Company who have excellent customer care.Thank you - Regards Deborah
24 January 2020
Unprompted review
Reply from The English Tapware Company
Happy to help Deborah. If you need anything else, please let us know.
Stephan.
Excellent and personal service
24 January 2020
Unprompted review
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