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Rated 1 out of 5 stars

Honestly a poor product. I’ve given these a very fair try. I was initially disappointed that the running insoles that I ordered have quite a pronounced medial post which is not described on their we... See more

Company replied

Rated 5 out of 5 stars

I bought the running insoles because I've always suffered with runner's knee. I've started using them for all training runs and haven't had any injuries at all since. I find them very comfortable and... See more

Company replied

Rated 5 out of 5 stars

Honestly I was very doubtful about this product, especially for its price. However I have been very active athlete for years with suffering heel pain and I tried several things before and nothing ever... See more

Rated 5 out of 5 stars

I had a pair of enertor insoles in one of my shoes, recommended by an GP friend of mine for my plantar and I walk a lot in my job. I experienced a huge difference in comfort and lack of pain. Now they... See more

Company details

  1. Running Store

Written by the company

ENERTOR insoles are worn and endorsed by Usain Bolt and proven to reduce foot and heel pain for over 90% of people. Reduce pain and perform better today!


Contact info

3.8

Great

TrustScore 4 out of 5

36 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Snake oil salesmen - please avoid

Honestly a poor product. I’ve given these a very fair try. I was initially disappointed that the running insoles that I ordered have quite a pronounced medial post which is not described on their website. They basically turn a neutral shoe into a stability shoe. I have no idea what they do to an actual stability shoe but I imagine they mess it up.

Anyhoo, I don’t like the feel of the insoles, they add weight and bulk and reduce any kind of ground feel. The foam they are made of feels pretty dead to me. I used them a few times because my original insoles were getting tatty in my Evo SLs but ended up throwing them out and buying a cheap bog standard insole instead, which is performing much better. I hope my review helps you with your decision. I think enertor has amazing marketing, but I’m afraid this is money for old rope.

5 May 2025
Unprompted review
Enertor logo

Reply from Enertor

Hi Rob,

Thanks for taking the time to share your feedback, we’re sorry to hear that the insoles didn’t work for you.

Our running insoles are designed with a mild support structure to help improve foot stability and reduce excessive movement, which many runners find helpful for comfort and injury prevention. However, we appreciate that every runner’s preference is different and some people prefer a more minimal or “ground feel” experience.

We certainly don’t want anyone to feel disappointed with their purchase, which is why we offer a 60 day money back guarantee. If you contact our team at info@enertor.com
we would be very happy to arrange a full refund for you.

We really do appreciate you giving the product a fair try and sharing your experience, and we’re always happy to help customers find the option that works best for them.

Best regards
Enertor Team

Rated 3 out of 5 stars

Do what they say but cut feet

The enertor insoles cushion really well but the medial edge is so sharp and abrupt it causes sores to form - they are not cheap but hurt your feet - shame - I did let them know but never heard back - the material is good - shame about the shape - will avoid in future

18 April 2025
Unprompted review
Enertor logo

Reply from Enertor

Sorry to hear you have had an issue. Please do get in contact with us directly at info@enertor.com and we can help you...

Rated 5 out of 5 stars

Can’t live without them

Don’t buy these if you don’t want to be in the position of never wanting to run without them again. Honestly I would always get a weird case of pins and needles around the 4K mark every single run. Since buying these my running has been so much more comfortable. Coming up to the 500 mile mark and they are still performing so well! They’ve got me through a couple of half marathons pain free. Multiple 10 mile and 10k races. Can’t live without them now!

19 June 2025
Unprompted review
Enertor logo

Reply from Enertor

Thank you for the positive feedback!

Rated 5 out of 5 stars

Really comfortable and easy to fit.

I'm only a casual runner so I don't want to invest in the fanciest running shoes and stuff, but these insoles have really helped make my trainers super comfortable to run in.

29 August 2025
Unprompted review
Enertor logo

Reply from Enertor

Thank you for the positive review!

Rated 5 out of 5 stars

These are so good

These are so good! I use the walking ones and my knee feels waaaay better, I also have a pair of the runners and they’re fantastic. Love the branding too! Super brat!

11 September 2025
Unprompted review
Enertor logo

Reply from Enertor

Many thanks for your review!

Rated 5 out of 5 stars

Helped me stay injury free

I bought the running insoles because I've always suffered with runner's knee. I've started using them for all training runs and haven't had any injuries at all since. I find them very comfortable and can run further easily. I'm now considering using them for an upcoming marathon so that I can have confidence that I'll get round injury free and more enjoyably!

11 September 2025
Unprompted review
Enertor logo

Reply from Enertor

Thank you!

Rated 5 out of 5 stars

Got these after seeing an ad on…

Got these after seeing an ad on Instagram. I have a bad knee and definitely feel like they’re helping! Joints feel supported while running on road which is amazing. Buying another pair for my trail running shoes!

10 September 2025
Unprompted review
Enertor logo

Reply from Enertor

Good to hear and thanks for letting us know.

Rated 5 out of 5 stars

I've used Enertor for over a year now

I've used Enertor for over a year now. I was previously riddled with injury. Since November its helped me loose 3 stone, and I've got my first half marathon in 6 years at Leeds Roundhay park Oct 5th to celebrate my 61st birthday. I'll be buying a new pair at least every 6 months now. 100% AMAZING.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality and customer service experience

I am writing to formally raise a complaint regarding the insoles I purchased from your company, which were advertised as helping to prevent injury and provide support during walking and running.

Unfortunately, my experience has been the opposite. After using the insoles as directed, I found that they caused the bottom of my feet to turn inward while walking and running, which significantly worsened my discomfort and pain. This is in direct contradiction to the claims made in your product description.

Adding to my frustration, I have attempted to reach out to your customer service team multiple times over the past month via your website chat and the designated support email. Despite your advertised money-back guarantee, I have not received any response or acknowledgment of my messages.

This lack of communication is extremely disappointing and unprofessional.

10 June 2025
Unprompted review
Enertor logo

Reply from Enertor

Sorry the insoles didn't work for you. Sadly they can't work for every foot profile, sorry they didn't work for you. As explained on email, your emails arrived in our junk folder hence the delay replying to you but you have now been fully refunded under our 60 day money back guarantee.

Rated 1 out of 5 stars

Didn't work out for me

Didn't work out for me, me knees have never felt as bad and created blisters on soles of my feet

5 May 2025
Unprompted review
Enertor logo

Reply from Enertor

Really sorry the insoles didn't work for you Chris. The inbuilt arch support doesn't suit all foot profiles. All the best,

Rated 5 out of 5 stars

A Winning Combination!

Just bought some new Axel Arigato trainers and added Enertor Insoles. This feels like super strength technology guarding my aging limbs.
Open-minded Swedish origins, Japanese pursuit of perfection and British impact technology. A winning combination for an active future. Thanks Enertor.

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Now in all my shoes!

I had a pair of enertor insoles in one of my shoes, recommended by an GP friend of mine for my plantar and I walk a lot in my job. I experienced a huge difference in comfort and lack of pain. Now they’re in all my shoes! Find them particularly helpful in all my walking shoes - my boot and wellies - honestly you will see a big difference! Brilliant.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

My shin splints saviour

I saw a few ads for this product and thought I’d give it a try as I’ve struggled with shin splints for years which have plagued my marathon training blocks. These have been such a revelation to me, I wear them now on all my easy runs and they do an amazing job of taking the edge off that pain and allowing me to keep going. I simply wouldn’t have gotten through my last training cycle without them and I’m now using them regularly for this marathon season. If you’ve battled with shin pain and are desperate for some relief I strongly recommend you give these a try. I don’t even notice I’m wearing them.

28 January 2025
Unprompted review
Rated 3 out of 5 stars

Great product, but takes too long to arrive

Great product, really makes a difference for long runs and helped with plantar facisitis relief.....but they do wear out after 6 months or so and dispatch takes too long - it took a week from ordering to "ready to dispatch"

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support

Only tried once but very comfortable. Their customer support was really great after I had made a mess of resizing the insoles.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

66 years old and I swear by them

I am 66. Started running June 2024. Have run 6 Half Marathons, and was first in age group in 5 of them. Recently ran 100km in 24 hours. And I credit these insoles to be able to achieve that. I started having pains in my knees and bought a pair of these insoles. The pain went away. I recently stopped using them as I bought replacement shoes (same models). And had a pain return in my left knee. I tried some physio but then restarted using the insoles and am now back to running. They actually work. I intend to run 100 miles in 24 hours next year and will definitely be wearing them.

13 July 2024
Unprompted review

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