There was a problem with our standing order payments which took a while to sort out because of problems on the website (which have now been corrected)- I was really impressed with the speedy help and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The professional approach by the staff from when i first made contact. Mu only problem was with the virtual battery document which had to be reset so i could sign it. Now just waiting for my first i... See more
Company replied
The customer service was excellent. The agent patiently explained everything to me and was honest about whether or not their company could improve my situation or simply duplicate my current service,... See more
Company replied
Great job, friendly talk. The possibilities, the advantages clearly stated. You take care of the transfer between companies without my involvement. Now I just wait for the first invoice and hope that... See more
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Company details
Written by the company
At Energy Nordic, we specialise in providing both green and traditional electricity solutions across Spain — always with a focus on transparency, clarity, and exceptional customer care. We’re proud to support thousands of residents and expats with personalised service in six languages: English, Spanish, German, Danish, Norwegian and Swedish. From our clear, easy-to-understand billing to our responsive, multilingual team, we make sure you always feel informed and supported. We also offer solar panel installations, virtual batteries, EV charging points and energy efficiency improvements — helping you take control of your energy use in a sustainable way. Switching to Energy Nordic is simple: no paperwork, no supply interruptions, and full guidance throughout the process. Whether you're moving to Spain or just looking for a more reliable, transparent energy provider, we’re here to make your transition smooth and stress-free. Join a growing community that values clarity, sustainability and excellent service. Energy made simple. Service made personal.
Contact info
Calle Higueras del Lagarejo 6, 1º, 29651, Las Lagunas de Mijas, Spain
- +34 916 358 626
- info@energynordic.com
- www.energynordic.com
4.6
Excellent
494 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
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Reply from Energy Nordic Spain
Dear Vera,
Thank you very much for your kind feedback. We are delighted to hear that you are satisfied with our customer service.
Providing reliable and supportive assistance is a key part of our commitment as an energy provider in Spain.
Please do not hesitate to contact us at any time—we are always here to help.
Kind regards,
— Energy Nordic Team
Prompt and attentive service
Prompt and attentive service. Promised information received on time.
13 February 2026
Reply from Energy Nordic Spain
Dear Ms Coates,
Thank you very much for your kind feedback. We are pleased to hear that you found our service both prompt and attentive.
Delivering clear and timely communication is something we truly value.
Please feel free to contact us at any time should you require further assistance.
Kind regards,
— Energy Nordic Team
So far so good
So far so good. Quick response time and friendly service from Lorena with concise and clear information. Alongside if course good prices forecast :) I look forward to seeing how the prices compare over a period of time.
12 February 2026
Unprompted review
Reply from Energy Nordic Spain
Dear Tony,
Thank you very much for your kind review. We are pleased to hear that you received clear and friendly support throughout the process.
We will certainly share your kind words with Lorena—she will be very happy to hear your feedback.
Should you need anything further as you continue with us, please do not hesitate to reach out.
Kind regards,
— Energy Nordic Team
Fast response to e-mails
Fast response to e-mails. Very correct and to the point. I only regret that hourly/daily electricity production/consomption can not be read from Energy Nordic (EN) app, after all it’s with EN that I have a contract. Now I have to rely again on Endesa, and God knows how bad that is
13 February 2026
Reply from Energy Nordic Spain
Dear Paul,
Thank you very much for your detailed feedback. We are pleased to hear that you found our communication clear and responsive, although we understand your concerns regarding access to consumption data.
Please note that there are ways to access detailed usage information, and we would be more than happy to guide you through this.
Kindly contact us at info@energynordic.com so we can assist you directly and ensure you have full visibility of your consumption.
Kind regards,
— Energy Nordic Team
Reply from Energy Nordic Spain
Dear Patrick,
Thank you very much for your kind words. We are delighted to hear that you value both our pricing and the professionalism of our team.
Providing competitive energy tariffs alongside reliable customer support is at the heart of what we do.
Please do not hesitate to contact us should you need any assistance.
Kind regards,
— Energy Nordic Team
Signed up no problem
Signed up no problem
Took over supply seemlessly.
Will know more after first bill
12 February 2026
Reply from Energy Nordic Spain
Dear Michael,
Thank you for sharing your experience with us. We are pleased to hear that the sign-up and transfer process went smoothly.
Please feel free to reach out at any time—we remain at your disposal.
Kind regards,
— Energy Nordic Team
I guess OK-but still a way to go
I guess OK, but extremely slow process to be a new customer. Tons of mails back and forth.
Access to the app is still not ok. Norwegian spoken customer service is not, they use translators.
I will let them try for some months but not convinced based on the startup. This must be faster in 2026
18 February 2026
Unprompted review
Reply from Energy Nordic Spain
Dear Customer,
Thank you for sharing your experience with us. We are sorry to hear that the onboarding process did not meet your expectations.
Your feedback regarding response times, app access and language support is very valuable to us, and we would very much like to review your case in detail.
Please contact us at info@energynordic.com
so we can look into your situation further and provide you with the support you need.
Kind regards,
— Energy Nordic Team
All good everything went smoothly with…
All good everything went smoothly with the transfer now looking forward to a reduced electric bill.
10 February 2026
Reply from Energy Nordic Spain
Dear Stuart,
Thank you very much for your kind feedback. We are pleased to hear that your switch was handled smoothly.
Should you need any assistance going forward, please do not hesitate to reach out.
Kind regards,
— Energy Nordic Team
Very responsive
Very responsive, excellent customer service. The biggest plus is that English is spoken. Also very competitive energy rates.
13 February 2026
Unprompted review
Reply from Energy Nordic Spain
Dear Alan,
Thank you very much for your kind feedback. We are delighted to hear that you found our service responsive and our energy rates competitive.
Providing clear communication in English for our international customers is something we truly value.
Please do not hesitate to contact us should you need any assistance.
Kind regards,
— Energy Nordic Team
Reply from Energy Nordic Spain
Dear Georgina,
Thank you very much for your review. We are pleased to hear that you found our service efficient, clear and fair.
Delivering a transparent and reliable energy service is always our goal.
We remain at your disposal should you need any further assistance.
Kind regards,
— Energy Nordic Team
Kevin was extremely helpfull
Kevin was extremely helpfull , pacient and responsive enabeling a smooth change over to Nordy from Endesa. For my two properties, A God send !! Thankyou Kevin
5 February 2026
Unprompted review
Reply from Energy Nordic Spain
Dear Liz,
Thank you very much for your wonderful feedback. We are delighted to hear that Kevin was able to support you so effectively throughout the process.
We will be sure to share your kind words with him—he will truly appreciate it.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
— Energy Nordic Team
Avoid at all cost
Avoid at all cost. My January bill was €565 euros. 16cents per KW. Other companies has 10, 11, or 12 cents. They telling BS about some European energy crisis. And lie about next month 6 cent per kw. Only one pro is they speak English.
8 February 2026
Unprompted review
Reply from Energy Nordic Spain
Dear Raimonda,
Thank you for sharing your concerns with us. We are very sorry to hear about your experience and fully understand how frustrating this situation must be.
We take matters related to billing and pricing very seriously and would very much like to review your case in detail to clarify everything.
Please contact us directly at info@energynordic.com so we can investigate your situation thoroughly and provide you with clear answers and support.
Kind regards,
— Energy Nordic Team
Reply from Energy Nordic Spain
Dear Jackie,
Thank you very much for your feedback. We are pleased to hear that your switch was easy and straightforward.
Making the transition to a new energy provider simple and stress-free is always our goal.
Please feel free to reach out should you need any assistance in the future.
Kind regards,
— Energy Nordic Team
Professional
Fast, professional and helpful handling.
The deal is very good in all aspects!
26 January 2026
Reply from Energy Nordic Spain
Dear Christian,
Thank you very much for your kind words. We are delighted to hear that you found our service fast, professional and helpful.
Providing a reliable and efficient energy service is always our priority.
We remain at your disposal should you need any further assistance.
Kind regards,
— Energy Nordic Team
My switch was organised very…
My switch was organised very efficiently within 3 days including a potential change. I am hoping this level of service continues during all the billing cycles
23 January 2026
Reply from Energy Nordic Spain
Hi Pat,
Thank you very much for sharing your experience with us. We’re really pleased to hear that your switch was organised efficiently and went smoothly.
We truly appreciate your trust and hope to continue providing you with the same level of service throughout all your billing cycles. If you ever need any assistance, our team will be happy to help.
Kind regards,
Team Energy Nordic
Good communication and easy changeover
19 January 2026
Reply from Energy Nordic Spain
Hi Melanie,
Thank you for your kind review! We're pleased to know that our communication and changeover process met your expectations.
Our goal at Energy Nordic is to make switching energy supplier in Spain easy, transparent, and hassle-free, while providing friendly, multilingual support whenever needed.
Kind regards,
The Energy Nordic Team
Quick and very helpful response
19 January 2026
Reply from Energy Nordic Spain
Hi,
Thank you for taking the time to share your experience! We're glad our team could assist you quickly and provide helpful support.
At Energy Nordic, we aim to offer reliable customer service and a smooth energy experience for all our customers across Spain, ensuring every enquiry is handled efficiently.
Kind regards,
The Energy Nordic Team
They speak English …
My first impression was that they spoke English and offered the contract also in English. I’ve still not received my first invoice, but the transition when without interruption. I had two phone conversations with a representative who was very helpful, courteous and forthcoming. Depending on the comparisons between my new and old providers I’ll make my decisions on convenience rather than actual costs.
19 January 2026
Reply from Energy Nordic Spain
Hi Harlan,
Thank you for sharing your experience with us.
We’re pleased that everything has gone smoothly so far and that our team could assist you clearly and professionally.
If you ever need support, we’re always here to help.
Kind regards,
The Energy Nordic Team
Prompt conclusion of the business in a…
Prompt conclusion of the business in a very professional way
16 January 2026
Reply from Energy Nordic Spain
Hi,
Thank you for taking the time to leave a review. We truly appreciate your trust, and our team remains at your disposal whenever you need assistance.
Kind regards,
The Energy Nordic Team
There was a problem with our standing order.
There was a problem with our standing order payments which took a while to sort out because of problems on the website (which have now been corrected)- I was really impressed with the speedy help and feedback at each stage of getting this sorted out. Very prompt, efficient and friendly service- you can't ask for more with a utility company! Full marks to Jana Plavnicka and all the team involved.
Cherry
2 January 2026
Unprompted review
Reply from Energy Nordic Spain
Hi Cherry,
Thank you very much for taking the time to share your feedback with us.
Delivering excellent customer service and consistent support throughout the entire process is exactly what we focus on, and we’re delighted to know this was your experience.
We’ll be sure to pass your kind words on to Jana and the team—they’ll be very happy to receive your recognition.
Please remember that we’re always here whenever you need us.
Kind regards,
The Energy Nordic Team
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