I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same doc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been playing on their website for some time now, and I am quite happy. They have plenty of bonuses, and they regularly send me offers through email. Customer care is friendly and helpful, and t... See more
Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee... See more
Company replied
What happened to this once fine casino? Used to be reliable, good choice of games. Nowadays withdrawals take a week, website\application is unreliable, lots of technical issues that take hours to fix.... See more
Company replied
Company details
Information provided by various external sources
Established in 2013, we’re one of the world’s fastest growing online casinos, driven by a passion to offer the best entertainment product and service on the market. From our Maltese base, within the borders of the European Union, we are providing one of the safest and most reliable iGaming entertainment for players who expect more. The EnergyCasino site is available in: English, German, Russian, Polish, Hungarian, Norwegian, Swedish, Finnish, Serbian, Turkish and Vietnamese. We also accept one of the widest range of payment services and are focused on a fast payouts in a case of withdrawal. Our professional multi-lingual Customer Support Team is available 7 days a week to support you and can be contacted by phone, email and LiveChat. At EnergyCasino we pride ourselves on being honest and transparent.
Contact info
Suite 109, Sir William Reid Street, GRZ1033, Gzira, Malta
- +356 9994 5112
- support@energycasino.com
- www.energycasino.com
Replied to 59% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In my opinion
In my opinion, this is one of the most reliable casinos. It’s very important to me that it operates under an MGA license, so I feel safe while playing. There is a wide variety of games available, and I have always received my payouts without any issues. Whenever I had a problem, customer support helped me within a few hours. I’ve been playing with them for years, and I’m truly grateful for everything.
Trustworthy casino
I have been playing on their website for some time now, and I am quite happy. They have plenty of bonuses, and they regularly send me offers through email. Customer care is friendly and helpful, and they have limits in place not to get carried away; they don't just look to grab your money. I had 0 issues with the account verification, depositing or withdrawing my winnings.
I strongly advise everyone to avoid…
I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th.
During this time, I had to submit the same documents (bank statements, proof of address, etc.) multiple times. Even though I provided everything they asked for immediately, they kept delaying the process. A three-week wait for a withdrawal is completely unacceptable in this day and age. Save yourself the trouble and play elsewhere.
EnergyCasino is actually one of the…
EnergyCasino is actually one of the better casinos I have experienced.
Their operation appears legitimate and well-regulated, and most importantly:
I received my GDPR data almost 100% complete, with detailed explanations about data processing, profiling, AML checks and third-party providers. This level of transparency is rare in the online casino industry.
Important advice for players:
Do not try to trick the system.
Do not create multiple accounts, even within the same family.
Their security and fraud-detection systems are very strong and will identify this quickly.
Once a risk / C-type profile is applied, your chances are practically gone. This is not a casino for bonus abuse or account tricks.
If you play fairly and transparently, EnergyCasino is a solid and professional platform.
energycasino47 is a scam.
I won like 1k$ and after try to withdraw they closed my account because "I had already account there" but I didn't. Scam
They banned All Hungarian players…
They banned All Hungarian players account to reach their site without any prior notice.
They did not send an email about it.
Congrats for this very kind action.
Withdrawal problem
Wpłata i weryfikacja konta przebiegły bez problemu, ale wypłata wygranych to koszmar. Support odpowiada w kółko tymi samymi schematycznymi formułkami, bez żadnego konkretnego działania. Trzy dni czekania i dalej wisi „w przetwarzaniu”. Brak profesjonalizmu i frustracja gwarantowane. Sprawa zgłoszona do MGA I Casino Guru z całą korespondencją. Zachęcam osoby poszkodowane również sie zgłaszać do nadzoru.
Deposit and account verification went smoothly, but withdrawing winnings is a nightmare. The support keeps replying with the same canned responses, without taking any concrete action. Three days of waiting and the withdrawal is still “processing.” Lack of professionalism and guaranteed frustration. The matter has been reported to the MGA and Casino Guru along with all correspondence. I encourage other affected players to also report the issue to the regulator.

Reply from EnergyCasino
Energy casino is the TOP
I enjoy playing at this Casino very much. Your winnings will be payed, very nice promotions and very large choice of live and casino slot games. This platform is worth of fun and time. It's 5 and a half ⭐ from me😊
Thank you Energy for wonderful ride and experience.

Reply from EnergyCasino
I experience on this casino was good
I experience on this casino was good, I really recommend, the support team was helpful always available, I had 3 times on the withdrawal took 2 days to approved my request, 2 times was immediately and last one was 1 day to be available on my account Bank.

Reply from EnergyCasino
Difficult to make a withdrawal
I won a lot after just one deposit. Then I wanted to withdraw using the same method as I deposited with, which was revolut/mastercard. Which also is a requirement in any casino. For some “odd” reason, it wasn’t possible to withdraw using those withdrawal methods. It wasn’t even listed in the withdrawal section.
Then they asked me to deposit through NETELLER. Little did I know that NETELLER didn’t have any withdrawal option. And they told me that after I made another deposit. Then they asked me to withdraw through MiFinity, which forced me to open a MiFinity account.
Eventually got my money. Took 5 days. No verification hassle, which was nice.

Reply from EnergyCasino
What happened to this once fine casino
What happened to this once fine casino? Used to be reliable, good choice of games. Nowadays withdrawals take a week, website\application is unreliable, lots of technical issues that take hours to fix. On the top of that I was scammed of the bonus more than once due to 'technical issues' that the support is not able to fix in hours but rather days leaving you without money to play with. AI-like support cannot help with anything, just provides same answers all over again.

Reply from EnergyCasino
Avoid this casino it’s under malta
Verification process sucks! Waiting forever. The legal way to do the verification is to do it on 1st deposit on our side. Like what other casino does they verify you first on your first deposit so that you can withdraw anytime you want on our side. This casino is under malta avoid all under malta. What all people’s review on this casino is true. So please read all reviews first before you register on all malta casino including this. You can’t roll like a pro gambler here. They accused me that you violated the rules? Which i withdrawn first my real money went to 7k then i used there bonus offer, on that case i didn’t se i break any rules there.So be careful of this scamming style.

Reply from EnergyCasino
They blocked my account and told that i…
They blocked my account and told that i have duplicate accounts - thats not true!!! I dont know what to do now and my all funds are blocked

Reply from EnergyCasino
Been playing on Energy for years as it…
Been playing on Energy for years as it was all okay until this year started.
They started to be cooky about keep asking documents once withdrawal comes up...
When you deposit and loose they don't ask where's the money from.
If you want to withdraw even just a small part of your loss then everything they need again and again. Even some deposit I made magically disappeared and I waited weeks to get it back.
Of course not by their fault.
Also interesting fact if you win on one slot in long term (weeks or month) one day you realize that only that game isn't working but all the other does.
Contacted customer service about this weird fact on live chat and they seems like don't bother really and of course something is wrong at your end, device,etc... yeah sure... that's why every other games working properly.
They promise to let you know about the outcome of their investigation but that never happens. The whole site is just going down in every way.
I'm disappointed and seems like the fun coming to an end soon...

Reply from EnergyCasino
For now 4 stars..
For now 4 stars... Had win withdrew, 12 hours go by email that cancled withdrawls and needed docs... Sent in id needed and 20 minutes later my acc was verified and i could withdraw... And i got told what time i made the withdrawl usually the same time but the next day it should have no more pending. Good so far but ill update

Reply from EnergyCasino
There are much better options, stay away.
Casino is decent. Promotions seem a-okay. But there is where the good part stops. Casino still let me play because i had an account there. Closed it after i withdrew because apparantly they could not see i was playing from the Nethelands. Took them 3 days after requesting a withdraw to ask for documents. Refused good documents and took them two days to verify. Now i’ve been waiting for 40 hours for my small refund/withdraw and its still on pending for all i know.
Absolutely dire and predatory withdrawal times hoping you cancel it.
Refusing withdraw
After a big win on the site i couldnt cash out, got in touch with support after sending them documents 3 days went by nothing happened contacted them again and said they looked into my case and found out i had multiple accounts and suspicous acitivty on all of them. Never ever use this site. Nobody
Can't win on any slot not matter the…
Can't win on any slot not matter the amount I use. Buying bonus rewards you with 5-10% your money bk and if you try to spin yoa bonus... Good luck as it will never happen.
Avoid this casino! Scheme!
They do not want to approve my withdrawal and keep making up reasons. Your account is not fully verified, then they approve and reject it again saying that I cannot withdraw to my card and I need to use another bank account. Doing anything to stop withdrawing the money and keep sending it to my wallet to play. Avoid this scheme casino!!!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







