enercare.ca Reviews 

Joe was very pleasant and professional.

Had Enercare tech Tony in today for furnace issue. He was punctual and explained the service he provided. Satisfied with visit, have had Enercare Maintenance Plans for years on water heater, furnace and AC no regrets.

Did anyone notice Enercare rating on their own website it's 5 stars, but you can't look at the ratings :) ! Liars. My rating a negative or --100! They left my family without heat in the middle of winter in February. They tried to sell me a furnace that I didn't need and they shot my gas line off, to pressure me to buy a furnace! I didn't so they are the looser! They are LIARS, CHEATERS, NO INEGRIETY, low quality scammers! Stay away!

Cameron was efficient, polite and fixed the electrical issue quickly! Highly recommend five stars!!

Fazel the technician arrived on time, did an excellent and thorough job replacing the $2800 blower motor in less than an hour. No mess, no fuss. The insurance I pay has more than paid for itself.

I wS very pleased this time with the young gentleman who helped figure out what was wrong with our heatpump. He was at our home on March 12th. He was so helpful, even explained our ecobee thermostat. His name was Gerald V. Very tall young man. Your company sent me an email to do the review but it wasn't working properly. So I know he deserves to be recognized. Thank you Gerald you are an asset to this company who has terrible reviews.

Enercare is currently billing me for equipment that isn't even in my house. Their technician came out, looked at my basement, and confirmed they have zero equipment here. Yet, for three months, they have sent me bills and 'empty promises' that it will be fixed. Calling their support is a waste of time—they admit they are wrong but never stop the invoices. This is a predatory and incompetent billing practice. If you are a new homeowner in Toronto, double-check your basement before assuming any contract with these people.

D.D was helpful and did a great job repairing my furnace.

I had a wonderful customer service experience with Diego at Enercare today on the phone. He was incredibly kind, patient, and understanding while helping me review my account. Diego took the time to listen to my situation and was able to apply a credit that reduced my monthly bill, which I truly appreciate.

His professionalism, compassion, and willingness to help made a real difference for me. It’s not often you come across someone who goes the extra mile the way he did. Thank you, Diego, for your excellent service and for making this process so much easier. Enercare is lucky to have you!

As a government inspector of 15 years and a Level 10 Google Local Guide, I am calling out Enercare for what they are: an embarrassment to Canadian business standards. They operate as thieves in plain sight through deceptive 'evergreen' contracts.

They sell you on 'free service and maintenance,' but the reality is they will refuse to repair a tank once it hits its 15-year life expectancy. Instead, they force a replacement to restart the rental clock. You aren't paying for service; you’re paying for the 'privilege' of a new contract that anyone off the street can get for free. They are scammers, plain and simple."

The service rep Alex Y was awesome and very friendly
Alex took the time to check and service our furnace and then took the time to explain everything that was done and what to care on withe until next we are due for service
Thank You
Roger & Barb Little

absolute worst company to deal with . I requested a copy of my rental agreement for my hot water tank 2 week ago as I am moving and the new purchaser wanted a copy . Was told it would take a week (Umm ok) then I was told it was emialed to me , nope it has not . Now I gave my work emial 2 days ago , SURPRISE STILL NOTHING . Please steer far clear of this company . This doesnt even take into account I had no hot water for almost 6 weeks in 2025 due to the poor repair services of this company .

I don't even want to give them 1 star. They are the worst. I never experienced such thing. I had a referral from a friend of ours about leasing the soft water system. Contacted sales person who redirected to another person. no follow up. Followed up after a week via email. Literally ignored. Called them and got promised that I will be reached that evening. No calls or nothing. Guess I will never get my service anyways in this company. Glad I could dodge the ball cause once we have their service installed, who knows if would they follow up after all?

Extremely poor communication. They have 2 accounts on my house address. One is a pre authorized payment so it is paid automatically. However,They keep calling that there is payment pending and severely past due . I called them and spoke with an agent at the billing department several times and every time they tell me that it’s taken care of I should not be getting any more calls, but I keep getting these calls and text messages It’s extremely frustrating and I don’t know what else I can do. They even sent me an email that the other account has been closed but despite all that I keep getting these calls of an but despite all that I keep getting these calls !!!! Any idea. ?

Sean Kim came to our house twice, and was excellent both times. He worked on our furnace the first time, getting it operating smoothly. The second time I had ordered furnace filters, and he installed one, so that we have clean air circulating now. He is to be congratulated on how efficiently he works!

Sunday March 8, 2026
The service technician who attended our home was SEAN M. Sean was punctual and arrived at 8AM.
When he arrived and entered our home he identified himself and dawned a pair of shoe covers.
I explained that we were not getting hot air from our rental furnace. Sean listened and then proceed to examine and fix the problem. Sean is a well mannered polite and very patient technician. (very qualified and knowledgeable). May I also add that when he finished repairing the problem he took us through the steps that he performed. The main reason was that the thermostat was not properly set to tell the system to call for heat. After examining all the equipment including an after market heat pump. He rectified the problem. With patience he explained that the problem was a setting on a digital thermostat that was not telling the system to call for heat.
There was another problem that Sean promised that he would notify his manager to see if anything could be done with a rental air conditioner that was removed by the after market seller and installer. See Sean`s notes for more information.
Thank-you Sean for your patience, courtesy, expert knowledge and the promise that you will have the other issue looked into.
John and Colleen Welgan

Great customer service, quick, and reliable. Nothing bad to say!

Recently joined up on the furnace repair insurnace.....the attendant was patient and polite, explaining all the options and benefits. We then had a water leak and made an appointment which was scheduled for the following day. The technician arrived, checked the furnace and quickly fixed the problem. Hats off to Barry and the professional he was......

Worst company ever and most annoying call center. I closed my account last year and paid all.
They continue charging me and keep calling to pay the bills, I explain them more than 47 times for 30 minutes on the line that I have no contract with you guys, after 45 minutes of explaination they says it will never happen again we are sorry, but every one or tow week another agent calling and I must explain the same
Stupid story, I don't know which century these people are living.
I never recommend this company even to my worst enemy.

The service person, Jesse H. arrived on time, was professional, knowledgeable and friendly. I highly recommend him and Enercare.