enercare.ca Reviews 

I have difficulty understanding how this company is allowed to operate in Ontario, They should be forced to ensure customers are allowed to cancel contracts anytime and without unjustified fees. Would not recommend entering into a contract with Enercare as they are extremely difficult to deal with.

Your technician, Mohammad Aurin was amazing. Prompt, kind, knowledgeable, patient, courteous and helpful.

On the morning of Wednesday, May 27th, 2026, I received a call from Enercare Tech by the name of Barry, advising he would be arriving within the next 10-15 minutes. Once he arrived, he directly went to my Thermostat to adjust it to fire up the furnace. He then proceeded to the basement furnace area to service my furnace unit. After completing the furnace maintenance, Barry came upstairs to advise that the furnance we extremely dirty on the interior an surrounding area in the furnace room. Barry took the time and effort to clean the area properly internally/externally, and he showed me the filthy furnace filter. As being the new homeowner of 7 months, I had requested a proper furnance maintenance as part of the Home Purchase
Agreement from the previous Homeowners. Obviously the furnace servicing was inadequate compared to the
servicing I received from Enercares' Technician Barry. Thank you, Barry, for your dedication and professionalism in what you do and how you service important home equipment. Your Customer Service is Outstanding!

Juan Donoso helped me fix my outside hot n cold nold tap for the summer! Great customer service. Very polite and efficient.

I was trying to get a thankless water heater and softener quote. The sales person came and with the quote it would have cost me over $40,000 in the ten year contract. He said they have a free AC and furnace check. A week later I was driving to work and got a call that one of their technicians is coming to my home. I had not booked this appointment. She came and told me my furnace had a Crack, shut off the gas and left an infraction. WOW.! It was unbelievable. She also stated she doesn't know how we are not dead. Unbelievable horrible customer service. I will never have them around my house.

If you are having an Emergency and it is not Mon-Fri 9 to 5 then you are SOL. They do NOT do emergency calls as I can confirm when I asked a technician in person last Saturday. Most others do - NEVER sign a contract.

“They pushed me to replace the water heater and assured me everything would stay the same. That turned out not to be true. A few months later, I started getting bills with an extra $20 charge. When I asked about it, they just said it was a miscommunication and apologized.”

My water heater kicked out on me , and a young fellow named Miguel Gray was my service man , he was very knowledgeable did an awesome job , and before I new it my water heater was running. It always helps when you've had a good teacher. Thank you Miguel from my wife and I.

I decided to go with Enercare for a new furnace and water heater as opposed to a random private company since I thought it would be reliable and high quality customer service. I couldnt have been more wrong. Not only did I pay more but I got screwed over in so many ways. They didn't end up sending me the promotion card which was worth $850. They did not do the water heater since they couldnt connect the gas line. The furnace was a disaster since I had to cut holes in my deck for them to access piping and later found out it was not necessary. They literally set up the exhaust to blow on the patio which you can't use any more when the furnace is on. The sales agent Steve Krautz or whatever his name is was super shady and only wanted to sell. So, currently my deck is messed up, I still didnt receive the gift card, paid more for a furnace than needed to. On top of all that they use private contractors for everything which makes everything so sketchy. Normally I would let this go but I'm upset to the point that I will seek legal action. Even if it costs me more than its worth.

The technician Ricardo was prompt courteous was knowledgeable and answered
All my questions.

New furnace andA/C installed on March 20. Took them 5 days to install it which means no heat or hot water for 5 days! Then mid May in the middle of a heat wave my new A/C unit does not work! Technicians determined its a faulty compressor and entire unit needs replacement. Was told field manager would call me but nobody did... No eta and still without air conditioning. All of this with a one year old child at home. This company is mediocre at best and technicians don't have a clue.

The scheduled equipment inspection by James E. was well handled and most satisfatory.

Yesterday, I had my annual air conditioner and furnace maintenance completed by Enercare, and Ben provided outstanding service.
Professional Demeanour: Friendly, courteous.
Thorough Inspection: Cleaned and tested both units thoroughly.
Clear Communication: Explained the system health reports clearly without any confusing jargon.
Honest Advice: Provided proactive maintenance tips without pushing unnecessary upsells.
Spotless Workspace: Left the mechanical room completely clean and tidy before leaving.
I highly recommend Ben for your next seasonal tune-up if you want an excellent, stress-free experience!

Just to be clear I would rate the service technicians 5, they are efficient and friendly. My issue is with customer service, I had an appointment for a new water heater, which was cancelled and rescheduled through no fault of my own. They were short staffed due to an on job injury. I was told at the time I would get my first month with the new heater free. Not the case, I did not get it in writing. When I called there was no record of this, and was told too bad, so sad. I have been their customer for a very long time in good standing. Lesson learned, always get these types of offers in writing!

I give Enercare one star only because I can't give them zero. Let me be clear. I've ALWAYS found their *technicians* to be courteous, professional, efficient, and reliable. It is their administrative processes and staff that are appalling. Their Automated Attendant is absurdly confusing. Navigation through it is convoluted and obscure. The wait times are measured in double-digit minutes no matter day of week or time of day. Their "Customer Service" staff often have accents that make them very difficult to understand and they are ALWAYS robot-like with their questions and comments. Despite their frequent use of the phrase "I am so sorry to hear you are having difficulty", their actions indicate that, either they have zero empathy or they are unable (due to internal controls) to act sympathetically. Very often, once a "Customer Service" rep hears your concern, they will hand you off to another department and you'll need to repeat your problems/needs yet again. It is as though the entire process was DESIGNED to be a voyage of frustration.

I had two servicemen in today installing a new furnace. From start to finish it was excellent service. They arrived within the allotted two hours after calling first. They were as unobtrusive as possible, given the nature of the job. Both men were polite. Everything was explained to me afterwards as to how my heating and air-conditioning would work, as well as what to do for maintenance. My old furnace was removed and not a hint of debris left anywhere. Really professional job.
And as an aside, I called Enercare on Monday, salesman came Tuesday and gave me all the options, and the furnace was installed Wednesday. Nice to have that all wrapped up in a short period of time.
M6N 4L8

I'm happy with the service provided by Juan Donoso who came to fix my leaking toilet tank. Job was done professionally, replaced most of the old parts, flapper, fill valve, flush valve and flexible hose/valve. He advised me to put water softener as well. Very rare to find an exceptional plumber like Juan. Salute to you Sir Juan.

Fernando from Mississaug

I have had five service calls with these guys. All five time they come into our driveway then back out and leave!!!

When I tried to cancel the plan with them they won’t let me. Stating that I will be billed for the entire season.

Meanwhile still no service or nothing to let us know we won’t be getting a service done.

Evercare are a bunch of incompetent people who don’t know how to service or fix anything.

They are very expensive.
If you want to cancel the service, it's not possible to, because de contract is set for 1 year firm.
For maintenance service, they will find any excuse to make you pay for the service call.