Enel Reviews 

Personale al call center competente e soprattutto disponibile. E la speranza di avere sempre contratti e forniture convenienti per noi utenti

Excellent customer service and value of product.
Very Helpfull and straightforward process.

Immediatezza facilita nel gestire la mia richiesta tutto come previsto e descritto

Pessimi.....assistenza ridicola.Call center con operatori arroganti,presuntuosi,ignoranti e cafoni!

I am complaining about you because you work with BRT. I am tired of this! I am canceling all my appointments, and BRT hasn't come to pick up the modem for a month. They keep postponing the date and say we're not at home. Is this a joke? I want to deliver it to you, but you refuse! You say "BRT will come and pick up! It's been more than 10 times that it's been canceled. Are you making fun of us?

chiarezza e moduli efficienti (non si sono bloccati)

Enel Energia is incredibly disappointing and dishonest. They lure you in with promises of competitive rates, but once you’re a customer, they hit you with the highest prices possible. When you try to leave, they don’t let you go quietly—they start calling nonstop, with different operators reaching out every day, trying to get you back. It feels more like harassment than customer service. Avoid this company if you want transparency and peace of mind!

Via Roma 55 Saronno rvc gas

I bought the fibra from Enel on September 5th. They said the modem would arrive the following week within 5-7 business days. Two weeks passed and I didn’t receive the modem. I download the app, i sent emails, I called, but the number provided kept telling me to call back again and press a different number. I went back to the store, they re order the modem and said I would get it next week. Well, another two weeks have passed and I haven’t gotten it. I called the number again and the person that answered asked for all my information unrelated to the fibra, which took ten minutes, and then said she couldn’t transfer me and to call again. I went on their chat and another person said, because the modem was re ordered I had two wait 10-15 days and that I should get it before October 5th. Someone from Enel called me two days ago at 8:00 pm, I’ve been calling the number they called me from but no answer. This whole experience has been terrible, and frustrating. I don’t understand why it takes so long. I live in the center of a city. There hasn’t been any help or explanation. No way to reach to them. If I don’t get it by the end of the day today I will cancel because I can’t go without working or study anymore. Embarrassing.

Hello Enel,

Thank you for your reply. But you sent me an email yesterday to say payments was not regular which is untrue my last payment was last week to yourselves and I have access to my account so I can see all. Please so saying you are at my disposal because Enel still has not contacted me to discuss anything. I replied to the lying email sent to me yesterday and was sent a automatic reply to say this inbox in not monitored and then another reply to say I have to send my response to the email recieved from Enel. All Enel has ever done is try to confuse things and NEVER! solving anything I was event threatened with suspension How dare you? I have made true complaints Enel continues to lie and mismanage my account. I have applied to Revenue for the removal of the TV licence fee which keeps being applied to my account and have also asked for reimbursed for the fees taken I have declared twice now that I do not have a TV.
The fee of 328 on my account is still to be sorted out as it is incorrect I have asked for a technician to visit to view the meter Enel does nothing!!!

So when you invite me to contact Enel it is a waste of time as Enel does nothing but lie very badly managed company which I cannot wait to leave. So do not threaten me with suspension I have done nothing wrong it is Enel who should not be trading it treats it's customers awful. I demand still someone who can call me to discuss things properly instead of stupid email.

Regards,
Miss J Grant

Dear Sir/Madam.

Re My complaint managing my account fee for TV licence I do not have.

I am very unhappy with how Enel manages my account they never call you and always try to take money from you. I demand my account is managed properly or I request payment for mis management of my account.

I am still waiting for a resolution to the managing of my accounts there was no resolution to my previous complaint and no one ever calls you back. I was on a live chat this morning with two of your customer service agents and they both did not help pretending they could not speak English. The customer service is awful at Enel you do not care about your customers and I cannot wait to leave your service.

I have been sent another bill for 146.64 and 14,00 euros added for a TV licence I do not have I have signed a form last year to say this but it seems it has been ignored and the exemption not applied. I was told the reason it has been applied is because I do not reside in Italy full time and need to apply for an exemption revenue form so I do not have to pay it. Can you send it to me Via email? So i can sign and return it.

When I looked at my account online I can see the 14.00 euros added when I do not have a TV licence and demand to be sent the exemption revenue form I was told I have to sign which I have done last year and it has been ignored.

I demand the form be sent to my email I also made payment today for the 146.64 and demand the refund of the 14.00 euros and the fee applied to my account for TV licence removed.

I paid in total 4 times over a period of 7 years to get a quote remove the overhead cables on our property and connect our supply to the cable installed 7 years ago.
We were told our fluctuating supply is due to overhead cables, at times as low as160Volt.
Finally got a quote, paid the same day, nearly 7000 Euros. Paid another 9000Euros for a photo voltaic system, but it does not work if the incoming voltage is too low or high….
Cable connected more than 6 months later, then the voltage went up to 250Volt, damaged my borehole pump.
Complained and voltage drops are back.
Now trying to change my bank details, their bot keep on referring to an agent, who either experience a technical problem, will send an e-mail confirming which never arrives, or will call back which never happens.
I’m sending an e-mail daily to allegati at enelenergia dot com, no response.
Just got the private e-mail address and mobile number for the regional manager for Perugia area from a contact, so game on, let us see if he answers his phone or e-mails.
If anybody else needs it, let me know.

Latest from Enel after many backwards and forwards e-mails (which I suspect is from a bot)
Dear customer,

We cannot follow up on your request as the maximum time limit for sending a response has passed. Please contact our customer service at the toll-free number 800 900 860.

Best regards,Enel Energia

Call center con consulente Monica, molto disponibile e gentile. Ha risolto i miei dubbi e aiutato in modo efficiente.

M**de! M**de! M**de!

Operatrice cortese e disponibile.

Persona chiara e disponibile.

Sara è stata rapida, empatica ed efficiente. Well done!

Via quintino sella 4 ho parlato con Andrea proparato e gentile