endesax.com Reviews 

I wanted to change service contract, but not possible in Endesa shop. They said I have to call as I did, but nobody speaks English!. So, back to the shop and they gave me email address. I wrote and got an automatic reply, Please call us. So, totally stuck.
This sucks.

Do NOT get ENDESA! This is by far the worst company I've ever dealt with! I have both gas and light, as well as the maintenance for the water heater for two apartments with Endesa. My water heater in one apartment was not providing hot water. I called the maintenance line at Endesa I was told 3 hours or less for a technician to come. It has been A MONTH, I called more than 55 times, and they will just keep telling you that someone is on the way. ALL LIES. My water heater ended up bursting and flooding my entire kitchen, breaking ALL equipment in my kitchen. I called and explained the full situation, I was transfered from one department to the next. Operators were rude, and were not working in a quiet setting so you could hear people screaming behind them. I had to leave the apartment with my daughter at 3am due to the fact that we had to close the water valve of the apartment because water was pouring out of the water heater. This negligence is unaccetable. In endesa you can pay additionaly for a service and it will never get rendered. I also claimed the money that this is going to cost me in reparations and in bookings, I had to harass and call them and be transferred to many departments to finally get an answer. They told me they made the claim with the wrong department and needed to make a new one. WORST COMPANY EVER. Take your money and go with a more reputable company whose customer services have positive reviews.