eMusic Reviews 

this year there has been no new music to date. Despite my complaints there has been no come back. Oddly enough they offered me a 2 month hold on my account after I requested that my account be deleted. What use to be a reputable site for alternative music is now in my opinion in total shambles. I have been a member since 2007..sad to say over the last 2 years their service has been lacklustre. If after 2moths there has been no new music added i will mos def be saying adios!!
Stephen Ishmael

If you used PayPal to order from them just go ahead and file a chargeback. They won’t respond to emails and they won’t ship your order. Put in a BBB report and a fraudulent website sales merchant report while you’re at it. This place is a scam 100%

EDIT TO ADD ON 4/3/2026: I filed a complaint with the Arizona Attorney General’s Office. They attempted to contact the company multiple times and were unable to obtain any response.

I used eMusic/eStories for years and purchased roughly 15 audiobooks with credits I bought over time (I have receipts and emails going back to 2016 showing this) Recently I tried to access my library only to find the “My Library” link disabled and the advertised app no longer available in the App Store — it now says “not available in your country.”

Support told me I lost access to my purchased titles due to “six months of inactivity,” even though I logged in within that period specifically to check my library so I wouldn’t repurchase titles elsewhere. I was not notified in advance that inactivity could result in loss of access to content I paid for.

I was never given a way to download or transfer my purchased books when the platform changed or shut down access, and I was not provided a clear contractual term showing that purchased content could be forfeited this way.

Overall: I paid real money for digital content that I can no longer access due to what appears to be a discontinued platform and vague policy. I’m disappointed with how this has been handled.

I just finally threw in the towel and canceled membership today. After long suffering with a poor service going downhill further and further. I was a member since 2007, and own many amazing finds over the years, but they were jewels in the desert - like finding a needle in a haystack as difficult to locate. I rarely search for artists I already know, am looking for the unique find, so I expect this to some degree. Especially in the early days where the process of digital downloads were new and websites tricky. the first big downturn was actually when they did a revamp to upgrade. Certain type of music that used to be on the search engine were eliminated, like Nordic music which I love. Somehow Classic Rock got put under Classical. Many polite suggestions and desperate ones have gone unheeded. I wonder if any people actually read the emails anymore or if they rely on AI or similar. I wonder how much staff works there. I kept hanging on because being an early member I had such a small affordable mini-package - still having trouble and time wasting to find anything because the cataloging is so messed up, tracks are not actually there, links are broken. until recently they at least did fix or refund for tracks I didn't get, extend my credit.
But after early Dec problems, I again tried to use my credits Dec 27 - Jan 1 [my monthly renewal is on 6th of each month]. Out of 11 tracks I managed to download 2, retrying and emails went back and forth daily to support there. they admitted in one they are having great problems and working to upgrade to meet an investor's demands, but only credited 89¢, no fixing has happened, and they charged me the next month. They did not tell me I could put my account on hold. also, unlike another service i purchase from, Emusic has no details on the artists, only allows you to listen to 30 seconds or 1 minute before purchase. I have to locate it on emusic, then elsewhere to hear it before i select it. The same with finding lyrics. Recently I discovered some of this music is AI and I do not support this, and it's difficult to know how much AI is involved.

Do not use eMusic. They scammed me out of a year and a half of money, without alerting me that they were billing me and I was not using my credits. They conveniently turned off email notifications that I was being billed and refuse to refund the money. Thieves.

This site used to be good 10+ years ago. Now, it's super hard to find anything to download since none of the record labels want to deal with them. That, and they don't care about correctly labeling artists; I told them like 50 times that one artist had other artists included on their page and they never once fixed or addressed it. The worst part about eMusic? They don't EVER remind you to use your credits, and your credits don't carry over. They purposely give you no way to get reminders about downloading your songs because they want you to miss your monthly allotment because you already paid and won't get anything. I'm on a grandfathered plan that gets me cheap music but it's not at all cheap since I always miss my monthly amount by like one day so I lose out on like $30 each month of credits. Super annoying. Just stay away from them. They didn't even send me an email saying I was billed my yearly membership, so I missed two months of credits right off the bat. Over 10 years ago I would have recommended them, but with the content they have now it's not worth the trouble of missing monthly credits because they won't tell you to use them. I'd give them 1 star now, but I gave 2 just because I remember what it used to be like.

I have been trying to cancel this for years not months years they finally got all of my information in August it is now December and they continue to charge again, I've given them all my information again and now they will not renew my contract- but they will take their monthly amount out until the end of a contract that I haven't signed or seen in 11 years, I can figure out how to cancel for 9 years BEWARE OF This COMPANY

They are dishonest, they were meant to take 18 dollars from my account and instead they took 280!!! I have sent a inquiry but no one has contacted me and there is no phone number to contact them. I cannot revere the charges on my card either. Just thieves!!!!!

eMusic managed to renew my annual subscription even though the card I had on file with them was expired, by going through the credit card company to put the charge through on the new card! I did not authorize this. When I saw the charge I immediately contacted eMusic to cancel the subscription. They refused to do this and would only agree to cancel the subscription on 2/28/2019! I consider this predatory practice and warn anyone who signs up with them to beware.

Spotify is so superior to eMusic that I don't know why anyone would want to bother with an eMusic subscription as it's currently configured. It's cheaper, and there is a far vaster selection of music.

I was a member for years and it has a great selection of music. However, in recent times the quality of service has plummeted to the point I had to cancel as the site became unusable. The necessity to use their own downloader was always slight problem but when that downloader ceased to work I could no longer access music from them and there was no solution available to me. After multiple attempts to contact them spread over a period of months (I was still paying the subscription but with no benefit for this) they did not even make one attempt to respond or fix the issue. A few years ago when previously I had attempted to contact them they responded promptly. As a result of throwing good money to bad for four months I cancelled my subscription. In conclusion if it works for you then fine but if there is a problem do not expect their awful customer services to ever respond.

I have been a subriber since 1998ish. Alot of great indie music has come come my way! If you do not know independent music (or most ganres) this is not for you. Alas mainly for dedicated music lovers.
Best pay-music-service I have seen..

i thought i had cancelled my subscription but they continously took money from my account. It wouldn't be so bad if the credits accumulated, but they don't roll over credits from month to month, essentailly they are stealing your money. Very poor form, I will definitely be avoiding them in the future! They offered me a months worth of credits for the inconvenience. What about the other 10 + months? They also said the rolling over of credits is "frustrating". (see screengrab) It's more than frustrating! It's daylight robbery!

Problems ahead
I have had bad experience with eMusic. After cancelling subscription, they continued withdrawing money on my account. And no email notification about this even though you continued to get the advertising from them.

After cancellation, my creditcard information was leaked to other people and $1000 dollars was stolen from my bank acocunt. Since I have not used my card other places, I suspect eMusic being responsible.

My recoomandation: AVOID emusic

This service is not for those who are searching for most major recording artists and Billboard chart toppers. While Emusic is making deals with more and more record labels (recently Epitaph, Anti-, etc.), it is primarily a hub for small label artists who play excellent music. Everything from folk to rap, classical to grime. This service is great.

This company seems to be dishonest: even when I patiently pointed out that my son was a) under-age and b) had not completed his registration with them, they still took his subscription yet refused to give a full refund