I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... See more
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Review summary
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I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... See more
Company replied
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... See more
Company replied
Company details
Award winning customer service from EmployeeVoucher.co.uk
Written by the company
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
5.0
Excellent
941 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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The whole process was made very easy…
The whole process was made very easy and efficient
20 April 2026
Second time I have bought a car from…
Second time I have bought a car from John Grosse ,I like the price guides. No how much are you willing to pay nonsense. Everything sorted on arrival,top class.
30 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
John Grose exceptional dealership
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this occasion James Honeywood was my sales advisor and he made sure the purchase and handover went seamlessly. Can not thank him enough and look forward to my next purchase from John Grose.
7 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
I have used John Grose on other…
I have used John Grose on other occasions when buying my Ford cars and always had good service.
I found Terry very helpful and knowledgeable in making it easy to get through from buying to picking up my car.
25 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Great service from John grose
It is always great to deal with James Honeywell he is just brilliant
8 April 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
James was really courteous
James was really courteous, informative and kept in contact throughout
7 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Helpful,informative and contactable
30 April 2026
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Great buying experience.
I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from Jack Keeling for my latest car was excellent as usual, the communication between Jack & myself was great & he made the process so easy & a pleasure. The pick up process on the day I got my new car was effortless & I was on the road within 45 minutes. I’ve found John Grose to be much better value than other Ford dealers & would have no hesitation to use them again.
21 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
I have had a few cars from John Grose…
I have had a few cars from John Grose and have always had a good experience with their customer service, admin and delivery. They are an efficient Company always helpful with any queries and keep you informed throughout the process. Highly recommended.
25 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
New puma ford John grosse
Bought a new puma service was good from start to finish James was excellent and genuine human being . Got a good deal would highly recommend 👌
6 March 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
great from start to finish Grace kept…
great from start to finish Grace kept me informed all the way through
7 March 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Grace could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
An excellent company
I found John Grose are an excellent Company to deal with re: purchase of a new car. I have used them for the last 3 cars; two Fiestas and one Puma. I liaised with Terry Harvey, a Sales representative. Terry offered me a very good deal, which a Local Company (Uxbridge)could not match. I am very pleased with my new Ford Puma.
Kind regards,
Carole Leakey
6 March 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Terry could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Had a really helpful salesman
Had a really helpful salesman, Matt. Pushed things along and kept in contact and followed up afterwards. Delivery driver really helpful and went through everything on handover. Excellent all round.
6 March 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. We're so pleased you received a brilliant service from our team, and we hope that means we will see you again! Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for taking the time to let us know how we did when you visited, we really appreciate it! Best wishes, John Grose Customer Service.
Excellent service
My family and I have bought cars from John Grose for many years and have always found the service they provide to be excellent throughout the whole sales and handover process. I would particularly like to commend James and Richard in their sales team
5 March 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with James Honeywood and Richard Carter, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
Great friendly professional advice and…
Great friendly professional advice and service from James Honeywood at John Grose
1 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Ford Puma ST-Line X Automatic Purchased…
Ford Puma ST-Line X Automatic Purchased 4th March 2026
This is the 7th car that I have purchased from John Grose in Ipswich since March 2017.
I would like to take this opportunity to personally thank your Sales Executive James Honeywood for all the help and support that he provided in the purchasing of my new Ford Puma ST-Line X Automatic, it was the first time that I have purchased a car with Automatic transmission, James took me on a test drive, which I very much appreciated, he was most helpful in explaining everything to me and giving me some very good advice, nothing was too much trouble for him, he was most helpful and professional at all times, he is certainly a credit to John Grose dealership, this is also the 6th car out of the seven that I mentioned above that I have purchased from James and I can say that it is always a pleasure to do new business with him.
4 March 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to James. Best wishes, John Grose Customer Service.
Excellent
Another fantastic handover. A massive shout out to James Honeywood who, once again, made the whole experience seemless and effortless. Top job all round.
1 March 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
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