Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
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Review summary
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Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
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Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Company replied
This company is absolutely fantastic 🙌I asked if they could frame my London Marathon Medals and they couldn’t have been more helpful. Great bunch of people, beautifully framed medals and all round st... See more
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Company details
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.5
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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War medal Ribbon delivered in great condition.…
The products I ordered were delivered in excellent condition and before the date originally given.
17 February 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
A lot worries but with a great relivery
The medal box and plaque came in great condition, and I'm very happy with my order! The only thing that bothered me was the fact I couldn't track my order, and didn't know what's going on since it took over a month to be delivered. In any case, great stuff!
22 January 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided however we do apologise for the delayed turnaround time. We are currently working hard to cut this time down. We hope to see you again soon!
Highly Recommended
This was my first experience with Empire Medals, and it truly exceeded my expectations! They took wonderful care of my husband's medals, returning them quickly and exactly as I had requested. If I ever need to use a medal company again, I would definitely choose Empire without hesitation. Thank you so much for your amazing service!
20 December 2024
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
G8 service
G8 service. Just need an email to let me know package on route I would advise not putting sender's Empire Medals as my package had been opened. Probably looking for medals!
22 January 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided. Dispatch emails are sent out to customers however they do sometimes end up in the spam/junk folders. We hope to see you again soon!
late delivery
I purchased an item (pre-prepared medal rack) on the understanding that it would be quicker than having my medals mounted for remembrance. The website was clear that medal mounting would not be ready in time for remembrance, but there was no indication that the alternative wouldn’t arrive. Having ordered it late Oct/early Nov, item arrived mid-Jan. Unacceptable.
21 January 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We do apologise for the delayed turnaround time and we are currently working hard to cut this time down. If you had got in touch to let us know you needed this for a certain date we could have expedited this for you. We hope to see you again soon!
The quality of the item is very good,
The quality of the item is very good,
It took a long time to deliver.
20 January 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided however we do apologise for the delayed turnaround time. We are currently working hard to cut this time down. We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Took an age…
Really slow turn around put them in late September hoping for them to be ready for Remembrance which I knew would be tight, however didn't receive them until Mid January called twice but didn't seem to make a difference, for the price I would have expected the medals to have been in a protective cloth bag packaging wasn't great. That said they look fantastic and they have done a great job
20 January 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided however we do apologise for the delayed turnaround time. We are currently working hard to cut this time down. On the website we do have medal pouches available to purchase if you wish. We hope to see you again soon!
Great service and great communication
Great service and great communication, very kind and thoughtful
20 January 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
I have just received my miniature medals
I have just received my miniature medals (5) back from adding a miniature medal to my previous (4).
The process from selection's on offer to payment, postage and communication during the manufacture process was excellent.
When my medals arrived I was very pleased with the mount and service received, "First Class"
31 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Good work/long wait
I ordered a ribbon bar on the 2nd Nov 2024. It arrived on the 30th Jan 2025. The work was nice but the 12 week wait was remarkably long.
In summary: it was good work, I may use them again but I would expect a 3month wait.
30 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided however we do apologise for the delayed turnaround time. We are currently working hard to cut this time down. We hope to see you again soon!
4 court mounted medals
Just had 4 medals mounted by empire medals. Can highly recommend them, my medals came back better than I expected with a very professional finish to their court mounting.
29 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Fantastic service
Fantastic service, I posted my father and grandfather's medals 2 weeks ago, they arrived this morning. I am more that pleased with the end result. An excellent service from start to finish
25 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Usless service
Had my order since November 2024 3 emails sent totaly no answer shocking service my next step will be a full refund...
22 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello
I have taken a look at our emails and I can see that a member of the team has responded to all of your emails each time.
Your order will be shipped out to you as soon as possible. We do apologise for the delay.
Worth the wait. A premier service.
The bottom line is don't be in a rush. Once you have settled in your mind that the process takes as long as it takes, you will then be able to relax and look forward to your mounted medals.
I am so thrilled with my display. The photo of my grandad and his 3 WW2 medals has been cleaned and mounted properly. It looks great. All my family love it, and his achievement in WW2 is now rightly preserved for future generations.
Empire medals listen carefully to your instructions, the staff liaise with you - and I guarantee you will be delighted with the end product - but as I said it takes time.
15 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Ribbons on a bar needed at short notice.
Due to unforeseen circumstances I needed ribbons on a bar at short notice. I telephoned Empire medals at 10.20 on Friday, 17th January, 2025 explained my problem to Joe and less than 24 hours later my new ribbons arrived.
Great service and will continue to use them when required. Regards, Alan Armes.
17 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent quality as ever
Excellent quality as ever. And a prompt service due to an event the medals were needed for.
Thanks very much.
11 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Empire Medals mounted my fathers medals…
Empire Medals mounted my fathers medals they had new ribbons put on them and fitted into a case of my choosing.I can not praise them enough for the way they were treated,I would highly recommend the company on the work they did.Far better than I expected.Thank you so much.Susan Goulbourn.
9 January 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. I have taken a look on your order and I can see on the tracking that your order has been delivered.
Thanks
Excenew set miniatures llent service and very pleased with…
Excellent service and very pleased with the Quality of the product
Thank you very much
20 December 2024
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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