They are declaring that accepting all sellers from Europe. Even the registration form has information about non-Polish sellers. But in fact, they accept no one outside Poland, because required polish... See more
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Avoid Mini Store on Empik Marketplace! They sell non-EU iPhones (Egypt distribution) and illegally refuse 14-day returns of opened items. They don't provide VAT invoices and block return processes by... See more
Probably the worst online shopping experience. Ordered 1 week ago, and many many phone calls, e-mails later, product order realized today. And past 4 days, including today, it was stated that day is s... See more
Do not touch!!Absolutly ridiculous,simple problem stil not solved after over a month filing forms and endless chats with consultants.Waste of time and money!
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Company details
Information provided by various external sources
Największy w Polsce sklep internetowy i portal kulturalny. Ponad 2 miliony tytułów: książki polskie i obcojęzyczne, muzyka, filmy, multimedia oraz elektronika.
Contact info
Poland
- www.empik.com
Replied to 2% of negative reviews
Typically replies within 2 weeks
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Always a problem with them
Always a problem with them. Return policy is just crap, everything seems to be a problem with them. When you make a phonecall you get 3,5 minutes of a lecture on rodo that you need to pay for.
First time - no problems
Finding the product might be difficuelt actually, but the shipment process was fast and reliable.
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