No confirmation of order received - screen went blank. Money not yet taken, described in my account as 'pending'. This leaves me feeling uneasy.
Company replied
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See what reviewers are saying
I ordered 6 months emergency food, the money was taken immediately off my credit card. Apparently there has been a run on emergency food supplies. However 1 week later my order was showing 'initial' I... See more
Company replied
Everything arrived well packaged and in a timely manner. As this order is a gift for someone else, I won’t be eating these specific items; however, I tried some of the products recently and found them... See more
Second time buying from EmergencyFoodStorage.co.uk and I will be buying more from them. Delivery's are always on time and any disruptions are usually stated and advised. Products are well priced... See more
Company details
Information provided by various external sources
Emergency Food Storage was founded in 2009 with the single goal of making emergency preparedness as simple as possible. We were stunned at the complexity of taking the sensible precautions and creating an Emergency Food supply in case of emergency. To that end, we focus on bringing our customers the very best products and technologies for their food and water storage needs and delivering them in the easiest, most cost-efficient and user-friendly way. We also tend to smile a lot.
Contact info
15 Queen Square, Ls2 8AJ, Leeds
- 087189711911
- info@emergencyfoodstorage.co.uk
- www.emergencyfoodstorage.co.uk
3.3
Average
338 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery .reasonable price would…
Quick delivery .reasonable price would use again .
17 December 2018
Unprompted review
Great service.
I’m happy with the food and water filter. Customer Service was good and they answered my questions .
I’d recommend them.
10 December 2018
Unprompted review
Good company to deal with
Obviously not used the products yet, however the order, the customer service and the delivery which was very quick have all been excellent and no complaints. The products were well packed for delivery.
6 December 2018
Unprompted review
I was a little disappointed that there…
I was a little disappointed that there were no breakfast meals in the 3mth supply. Other than that dilivary was within reasonable time. The cans were not damaged.
But unfortunately I haven't tried or tasted the food. It's been. Given as a present.
19 October 2018
Unprompted review
Reply from Emergencyfoodstorage.co.uk
Hi,
We're sorry there was some confusion. We try to modulate all our products so it's easier for customers to purchase exactly what they need. Many of our customers choose to purchase the 3 month supply and add a breakfast and dessert pack to it to round it out. Others prefer just the main meals. We try to cater to both.
We know you've not tried the food, but we promise - it tastes great :) They we love the gift.
Excellent service
7 October 2018
Unprompted review
they don't answer emails and are slow…
they don't answer emails and are slow to deliver
18 September 2018
Unprompted review
Reply from Emergencyfoodstorage.co.uk
Hi,
On review of our correspondence with yourselves it does not appear we have received any emails from you. Please let us know if we are mistaken in this.
Also, please be aware that you selected the 'free' fourteen day delivery rather than the paid options which are available as fast as the next day. This review was written only seven days after your purchase and well within the fourteen day shipping period. We always aim to get our free shopping orders out as soon as possible and always within the timeframe indicated.
From our records it appears you did receive your order within the stated timeframe and in good order. We would therefor appreciate it if your would consider revisiting your review to reflect this.
As always, thank you for your custom.
Very good customer service
Very good customer service - had a mixup with the order and got a replacement sorted without any questions asked. Delivery was prompt with good packaging.
Tried two of the flavours from my order so far and the taste was better than I expected. Looking forward to sampling the remaining flavours before placing a bigger order.
26 August 2018
Unprompted review
5 stars
The long life food is tasty and their delivery is fast and efficient.
23 August 2018
Unprompted review
Excellent service, but one small glitch
One problem: the delivery instructions were not followed, because the delivery label was folded in a way that made them invisible.
Otherwise prompt and problem-free.
26 July 2018
Unprompted review
First order with them, efficient service
First order with them, efficient service, items well packed, happy so far though haven't tried the food yet.
19 July 2018
Unprompted review
Very happy
Simple, frictionless experience. Good price. Quick dispatch and delivery. Happy.
19 April 2018
Unprompted review
Goods were well packed and arrived very…
Goods were well packed and arrived very promptly. I had one query which was answered promptly.
11 April 2018
Unprompted review
Went i first researched about freeze…
Went i first researched about freeze dried food, Mountain House's name kept coming up.
Then to find a reliable, trustworthy company to supply it.
Emergencyfoodstorage is excellent. They are fast, reliable and the package is sent in plain packaging which is always nice when buying these types of things.
Have been buying from them for years and they have always been perfect.
Highly recommend to anyone.
8 April 2018
Unprompted review
Sample Pack
I received my sample pack about two weeks after my order and a very happy. I tried two packs of the food and I must say they were quite tasty... Could do with a little bit more pasta in the bolognese packet. Thanks again... Maurice.. Kildare Ireland...
6 April 2018
Unprompted review
Received order in good time and as…
Received order in good time and as expected in plain packaging. Will order again in the near future.
19 March 2018
Unprompted review
Fast and hassle free delivery
Fast and hassle free delivery, Item as expected.
12 March 2018
Unprompted review
Very reliable
Everything promised at the time of order is met. Good and clear information regarding delivery. Can only recommend!
24 January 2018
Unprompted review
Thank you for a very good service and …
Thank you for a very good service and Driver who delivered
Mark
22 January 2018
Unprompted review
Very quick delivery
Very quick delivery. Very good delivery information. Nice packaging. Haven't had opportunity to try the products yet, but they look very good!
10 January 2018
Unprompted review
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