I spent a lot of time trying to get an explanation of how a currency should be treated. My email was passed from person to person without any solution. Finally, after a week, the issue was resolved... See more
Company replied
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I spent a lot of time trying to get an explanation of how a currency should be treated. My email was passed from person to person without any solution. Finally, after a week, the issue was resolved... See more
Company replied
Macauley, from the outset was brilliant! He was very professional, friendly, knowledgeable, efficient and demonstrated amazing customer care skills. He is an absolute asset to his company. He was also... See more
We are a company that uses them for a very long time now! All of our queries and issues are always resolved within the same day and customer service is very swift. We have never had problem with pay-o... See more
Company replied
responsive teams that are always available whether sales or technical. They listens, understand and come with solutions that respond to our needs. A good example of a company of professional co... See more
emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.
Howard Street 29, NE30 1AR, North Shields, United Kingdom
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We’ve been using Emerchantpay as our payment processor for some time now, and the experience has been nothing short of outstanding. Their platform is efficient, secure, and handles transactions seamlessly. We’ve never had any major issues, which is critical for our business operations.
One aspect that really stands out is their customer support. Anytime we’ve had questions or needed assistance, Irma has been quick to respond and very helpful. This level of service gives us confidence that we’re in good hands.
Overall, Emerchantpay provides a top-tier service with robust security features, transparent pricing, and reliable support. Highly recommended for any business looking for a trustworthy and efficient payment processor!

Reply from emerchantpay
Great on boarding experience with Dean, and great customer service since signed up with Emerchantpay. Any questions answered quickly and seamless transition. Great service so far!
Great communication throughout the process from Dean Slusarczyk. Easy set up with simple instructions. Dean was super helpful. I would happily recommend to all my business contacts.
We recently changed over to EmerchantPay and the process with very easy. The saved us money from our currently provided. Dean was especially helpful throughout the process.
We have been working with Emerchantpay for over 4 months now.
The tech: The documentation and the dashboard need a major overhaul. It's not comparable to Stripe (will cost you a lot of grey hair), but if you were looking for a normal payment provider you wouldn't be here, right?
But what made it a 5-star review for us was the experience with the team, especially Vitor, who is just a legend. I hope you all find your Vitor!
Truly appreciate our partnership with EmerchantPay. Their team has been incredibly helpful and flexible, making our collaboration seamless.
Their payment solutions are stable and reliable, ensuring smooth and efficient transactions. This reliability has been vital to our business operations and customer satisfaction.
Thank you, EmerchantPay, for your outstanding service and support!

Reply from emerchantpay
As a small company, we are very pleased we changed from Worldpay to Emerchantpay. The service is great, the fees are remarkably lower, and the Emerchant team are friendly and approachable. Special thanks to Dean Slusarczyk for all your help and support.
We’ve been working with emerchantpay for almost a year now and I couldn’t be happier. I work with them on a referral basis and our communications are always in point, clients we refer to them are always communicated clearly to and we get advice on particular use cases what’s the best approach.
I can only recommend this company and the proof is my continues collaboration with them.
Extremely quick and clear communication. Always a joy to work with Thomas from eMerchantPay :)
Stop wasting your time with stripe or whatever you are using. These guys are the real ones you need. Their service is so good sometimes I feel like they are part of our in house team. They will help you with anything you need, coach you, give you tips to improve conversion, work after hours and pay a lot of attention to your business. I didn’t even know I could get a service like this until I met their awesome team. I 100% recommend them and I am really looking forward to building this awesome relationship with them.
Amazing experience!
Our account manager has helped us get our accounts set up and is available for us all hours of the day which is amazing! As a startup many problems arise on the daily and having Emerchantpay as our partner allows us to move fast, make the proper decisions and also gain a better understanding of how banking works.
I would personally recommend Emerchantpay to anyone that has the specific banking requirements needed. We personally are a high risk business, and for our needs we have found a perfect partner!
As An ISO partner of emerchantpay I strongly recommend this processor. Their dedicated account manager and their team will give to merchants a reliable processing journey. Fast efficient support and troubleshooting.
EMerchantpay the experience that i have is excellent fast working very understanding and good ppl who understand they work recommend to anyone
Horrible work experience. We are an honest company that provides marketing services for businesses. We applied to open an account and it took us a month to send them various documents of our company. And they refused to open an account for us due to some fictitious reasons. At the same time, they accept companies that engage in scam and are more risky, such as sweepstakes, casinos, adult, etc., but they did not accept our company, which is a marketing agency. Don't waste your time on them.

Reply from emerchantpay
Beware of this organisation as they provide poor advice regarding processing arrangements based on your requirements. In our case they referred us to a 3rd party and this then lead to termination of our merchant accounts due to there failings as a business. Have lost lost a huge amount in revenue and withheld funds because of there mis-advice. Employees dealing with our accounts have left all communication channels and now ignore us. Have reported to regulators.

Reply from emerchantpay
We have worked in partnership with EMP for several years now, couldn’t ask for a better partnership! Maya is always on hand when needed and always happy to help! Thanks 😀
Worked with EMP and Maya as a partner for a good few years now, great company doing things the right way, keep up the great work - ⭐️⭐️⭐️⭐️⭐️
Very good company to work with professional, transparent and great customer service.
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