emerchantpay  Reviews 

143
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I spent a lot of time trying to get an explanation of how a currency should be treated. My email was passed from person to person without any solution. Finally, after a week, the issue was resolved... See more

Company replied

Rated 5 out of 5 stars

Macauley, from the outset was brilliant! He was very professional, friendly, knowledgeable, efficient and demonstrated amazing customer care skills. He is an absolute asset to his company. He was also... See more

Rated 5 out of 5 stars

We are a company that uses them for a very long time now! All of our queries and issues are always resolved within the same day and customer service is very swift. We have never had problem with pay-o... See more

Company replied

Rated 5 out of 5 stars

responsive teams that are always available whether sales or technical. They listens, understand and come with solutions that respond to our needs. A good example of a company of professional co... See more

Company details

  1. Payment Service
  2. Financial Institution

Written by the company

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.


Contact info

4.0

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(143)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

E xcellent Payment Processor with Reliable Support


We’ve been using Emerchantpay as our payment processor for some time now, and the experience has been nothing short of outstanding. Their platform is efficient, secure, and handles transactions seamlessly. We’ve never had any major issues, which is critical for our business operations.

One aspect that really stands out is their customer support. Anytime we’ve had questions or needed assistance, Irma has been quick to respond and very helpful. This level of service gives us confidence that we’re in good hands.

Overall, Emerchantpay provides a top-tier service with robust security features, transparent pricing, and reliable support. Highly recommended for any business looking for a trustworthy and efficient payment processor!

2 October 2024
Unprompted review
emerchantpay  logo

Reply from emerchantpay

Hello,

Thank you for your fantastic review. We are delighted to hear that our platform's security, efficiency and support have met your expectations.

It is great to know that you have had a smooth experience with emerchantpay and we appreciate your kind words about Irma’s assistance.

If you ever need anything please do not hesitate to reach out. We are always happy to help and look forward to continuing to support your business.

Best regards
Dave

Rated 5 out of 5 stars

People > tech and that's what matters (vitor is the man)

We have been working with Emerchantpay for over 4 months now.
The tech: The documentation and the dashboard need a major overhaul. It's not comparable to Stripe (will cost you a lot of grey hair), but if you were looking for a normal payment provider you wouldn't be here, right?
But what made it a 5-star review for us was the experience with the team, especially Vitor, who is just a legend. I hope you all find your Vitor!

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Truly appreciate our partnership with…

Truly appreciate our partnership with EmerchantPay. Their team has been incredibly helpful and flexible, making our collaboration seamless.

Their payment solutions are stable and reliable, ensuring smooth and efficient transactions. This reliability has been vital to our business operations and customer satisfaction.

Thank you, EmerchantPay, for your outstanding service and support!

22 July 2024
Unprompted review
emerchantpay  logo

Reply from emerchantpay

Hi Darina,

Thank you for your kind words and for sharing your experience. We really value our partnership and are pleased to hear that our team's support and flexibility have made a difference to your business.

Ensuring reliable and seamless transactions is our top priority and it means a lot to know that our solutions contribute to your operations and customer satisfaction.

We look forward to continuing our collaboration. Please do not hesitate to reach out if you ever need anything.

Kind regards
Dave

Rated 5 out of 5 stars

We're saving money with every transaction

As a small company, we are very pleased we changed from Worldpay to Emerchantpay. The service is great, the fees are remarkably lower, and the Emerchant team are friendly and approachable. Special thanks to Dean Slusarczyk for all your help and support.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Long lasting partnership

We’ve been working with emerchantpay for almost a year now and I couldn’t be happier. I work with them on a referral basis and our communications are always in point, clients we refer to them are always communicated clearly to and we get advice on particular use cases what’s the best approach.
I can only recommend this company and the proof is my continues collaboration with them.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

You just found your best possible business partner

Stop wasting your time with stripe or whatever you are using. These guys are the real ones you need. Their service is so good sometimes I feel like they are part of our in house team. They will help you with anything you need, coach you, give you tips to improve conversion, work after hours and pay a lot of attention to your business. I didn’t even know I could get a service like this until I met their awesome team. I 100% recommend them and I am really looking forward to building this awesome relationship with them.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience!

Our account manager has helped us get our accounts set up and is available for us all hours of the day which is amazing! As a startup many problems arise on the daily and having Emerchantpay as our partner allows us to move fast, make the proper decisions and also gain a better understanding of how banking works.

I would personally recommend Emerchantpay to anyone that has the specific banking requirements needed. We personally are a high risk business, and for our needs we have found a perfect partner!

7 July 2024
Unprompted review
Rated 5 out of 5 stars

As An ISO partner of merchant…

As An ISO partner of emerchantpay I strongly recommend this processor. Their dedicated account manager and their team will give to merchants a reliable processing journey. Fast efficient support and troubleshooting.

1 April 2024
Unprompted review
Rated 1 out of 5 stars

Horrible work experience

Horrible work experience. We are an honest company that provides marketing services for businesses. We applied to open an account and it took us a month to send them various documents of our company. And they refused to open an account for us due to some fictitious reasons. At the same time, they accept companies that engage in scam and are more risky, such as sweepstakes, casinos, adult, etc., but they did not accept our company, which is a marketing agency. Don't waste your time on them.

7 May 2024
Unprompted review
emerchantpay  logo

Reply from emerchantpay

Hello, thank you for your feedback. Our goal is to provide a thorough and fair review process for all account applications, ensuring compliance and security for all parties involved. We consider a variety of factors to achieve this.

If you have any further questions or need additional clarification about your application, please feel free to reach out over email.

Rated 1 out of 5 stars

Bombarding with automated spam calls.

21 March 2024
Unprompted review
emerchantpay  logo

Reply from emerchantpay

Hello, thank you for taking the time to leave us a review. We appreciate you taking the time to provide us with feedback, as it helps us improve our services here at emerchantpay. I have passed your message on to the relevant team and escalated this internally for investigation.

Should you require further clarification or have any additional questions, please don’t hesitate to reach out to our dedicated team directly at helpdesk@emerchantpay.com. Kind regards, Dave.

Rated 1 out of 5 stars

Beware!!! Incompetent Organisation

Beware of this organisation as they provide poor advice regarding processing arrangements based on your requirements. In our case they referred us to a 3rd party and this then lead to termination of our merchant accounts due to there failings as a business. Have lost lost a huge amount in revenue and withheld funds because of there mis-advice. Employees dealing with our accounts have left all communication channels and now ignore us. Have reported to regulators.

7 March 2024
Unprompted review
emerchantpay  logo

Reply from emerchantpay

Hello, we are sorry to hear about your dissatisfaction with our services. We have recently provided you with an official response regarding your case in detail. Transparency, trust and customer centricity are three of our most important values as an organisation and remain of paramount importance to us. If you need any more help, please contact our dedicated team for further support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look