withdrawal already deduct but still not receive any payment . no confirmation received from email that tell you money already transferred. Bad . bad. bad. bad .bad .
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See what reviewers are saying
Hi y’all , i did a review stating that Emar Market deposit is slow yet little do i know its actually not their fault tho hahaha. im so happy with the customer service provided for my delayed deposit.... See more
Company replied
Trade with Emar for a year. Has no problem deposit & withdrawal, very fast so far. Honestly, I very like using Ctrader platform. It looks great. The feeling when use the platform seem like a pro tra... See more
Company replied
What a disgrace!! Took long enough to respond to my ticket and what’s more garbage is there’s no live support!!! You need to change your live support name to live robot if you dont provide real human... See more
Company replied
2.7
Poor
522 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
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Deposit Problem
Hi y’all , i did a review stating that Emar Market deposit is slow yet little do i know its actually not their fault tho hahaha. im so happy with the customer service provided for my delayed deposit. rn im currently waiting for my withdrawal, believe me any problem or delayed you can just simply open a helpdesk ticket and they will be there to help. great job!
30 August 2024
Unprompted review
Reply from EMAR Markets
Dear Syeqah Fairuz,
Thank you for finding time to leave feedback here. Please accept our apologies for the inconveniences that occurred. We took your case into deeper consideration and here is what can be said.
We had checked and the deposit that you mentioned has been credited the same day you wrote this review. We are hoping that you can change the review and we are please to assist you further via ticket for any inquiries in the future. Your kind are really much appreciated.
In case of any extra help is required, please let me know via support@emarmarkets.com and I will take personal care about your issue.
Mustapha,
Customer Support Manager
Good and professional customer service
12 August 2024
Unprompted review
Reply from EMAR Markets
Dear Ariff Rashid,
Thank you for taking the time to share such a wonderful review. It motivates us to continue our commitment to providing world-class services. Keep trading profitably with EMAR Markets!
Gibran,
Customer Support Manager
I have applied for withdrawal on 2nd…
I have applied for withdrawal on 2nd August and today is 7th it is still pending they are not approving my withdrawal request and now site is not opening I am not able to login my account
7 August 2024
Unprompted review
Reply from EMAR Markets
Dear Anas,
Thank you for finding time to leave feedback here. Please accept our apologies for the inconveniences that occurred. We took your case into deeper consideration and here is what can be said.
We had checked and the withdrawa that you mentioned has been credited via Crypto wallet as per advice in your previous tickets. We are hoping that you can change the review and we are please to assist you further via ticket for any inquiries in the future. Your kind are really much appreciated.
In case of any extra help is required, please let me know via support@emarmarkets.com and I will take personal care about your issue.
Mustapha,
Customer Support Manager
Best Broker + Best AM Zalifah@Ifa
Trade with Emar for a year. Has no problem deposit & withdrawal, very fast so far. Honestly, I very like using Ctrader platform. It looks great. The feeling when use the platform seem like a pro trader. Has very small spread. Hope Emar can develop an app for itself.
Very much thanks to Zalifah who keep assisting me during my trade.
7 August 2024
Unprompted review
Reply from EMAR Markets
Hello Fretes Mohandinata,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our services. Stay tuned for more exciting updates and have a profitable trading journey with EMAR Markets.
Gibran,
Customer Support Manager
The honest sis natrah thank you for…
The honest sis natrah thank you for calling.the app was so helpfull for making money easy.
6 August 2024
Unprompted review
Reply from EMAR Markets
Dear Vishanth Raj,
Thank you for taking the time to share such a wonderful review. It motivates us to continue our commitment to providing world-class services. Keep trading profitably with EMAR Markets!
Gibran,
Customer Support Manager
transfer delay
approved withdrawal take placed 9.34pm (my) but the transfer still not received after 1 hours and half.
24 July 2024
Unprompted review
Reply from EMAR Markets
Dear Norhidayah Zainol,
We appreciate your constructive feedback. It appears we didn't meet your expectations and for that, we apologize. Please share your thoughts on how we can enhance your experience at support@emarmarkets.com. Your satisfaction is our priority.
To ensure the security of your account and prevent unauthorized withdrawals by third parties, all withdrawals are manually processed. We strive to process clients' withdrawal requests within 24 hours, with a maximum processing time of one working day. Please note that the time it takes to receive funds after withdrawing from the EMAR Markets system depends on the method used.
Gibran,
Customer Support Manager
great !
So far so good. Haven't face any problem yet, services also quick and secure.
24 July 2024
Unprompted review
Reply from EMAR Markets
Hello Mohd Helmi Haizan,
Thank you for choosing EMAR Markets and being an amazing customer! We are so thankful to get a high rate of our services. Hope you are having a great time with us!
Gibran,
Customer Support Manager
Tq miss ika for a nice customer…
Tq miss ika for a nice customer service..
#ika
19 July 2024
Unprompted review
Reply from EMAR Markets
Dear Haffiszul Pijol,
Thank you for taking the time to share such a wonderful review. It motivates us to continue our commitment to providing world-class services. Keep trading profitably with EMAR Markets!
Gibran,
Customer Support Manager
This person give me explaination best
This person give me explaination best
Natrah
17 July 2024
Unprompted review
Reply from EMAR Markets
Hello Muhammad Hasrun,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our services. Stay tuned for more exciting updates and have a profitable trading journey with EMAR Markets.
Gibran,
Customer Support Manager
Kind service!
16 July 2024
Unprompted review
Reply from EMAR Markets
Hello Sara Tile,
We are so thankful to get a high rate of our services. Hope you are having a great time with us!
Elena,
Customer Support Manager
Good service from broker
Everything this broker so far good n I like to trade this broker..so far for withdraw n deposit it so fast.... should suggested for everyone to try this broker..
12 April 2024
Unprompted review
Reply from EMAR Markets
Hello ShahWarry,
Thank you for choosing EMAR Markets and being an amazing customer! We are so thankful to get a high rate of our services. Hope you are having a great time with us! Have a profitable trading!
Elena,
Customer Support Manager
Reply from EMAR Markets
Dear Azri Rashid,
Thank you for your valued opinion.
What we could do to get a 5 star rating next time? Kindly send your ideas to support@emarmarkets.com and I will take a personal care to deliver a better experience to you in future.
Elena,
Customer Support Manager
Zalifah is very helpful in assisting me…
Zalifah is very helpful in assisting me in deposit and withdrawal issue. Thanks for your kindness Zalifah.
1 July 2024
Unprompted review
Reply from EMAR Markets
Dear Mohd Saazman,
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Elena,
Customer Support Manager
Shes (Ms Natrag) always inform me if…
Shes (Ms Natrag) always inform me if theres have promo from emar market especially deposit bonus.
1 July 2024
Unprompted review
Reply from EMAR Markets
Dear Bellaz Nordin,
Thank you for taking the time to share such a wonderful review. It motivates us to continue our commitment to providing world-class services. Keep trading profitably with EMAR Markets!
Elena,
Customer Support Manager
Elena is the best
Elena is the best, much thankful to her because she helped me to verified my account since I had some problems with my IP address. Really helpful, appreciated.
24 June 2024
Unprompted review
Reply from EMAR Markets
Hello, amalia shafa
Thank you for choosing EMAR Markets and being an amazing customer! We are so thankful to get a high rate of our services. Hope you are having a great time with us!
Khadijah,
Customer Support Manager
Emar Market has great customer service
Emar Market has great customer service. Deposit & Withdrawals superfast. Keep up the goodwork.
24 June 2024
Unprompted review
Reply from EMAR Markets
Dear Megat,
Thank you for taking the time to share such a wonderful review. It motivates us to continue our commitment to providing world-class services. Keep trading profitably with EMAR Markets!
Elena,
Customer Support Manager
Website Crash Issue
Hey how long could it take its been 3 days since the website down and my money is still in there , The ib said that you are upgrading to MT5 and the maintainance is until 11 pm last night but today still cannot happened help me out plis, and the ib group also cannot chat and reply , they close the chat and didnt reply messages something fishy going on here, i have been using it since 2023 and how can this become and the IB was making jokes that the broker is gonna run , please dont make jokes like this it will make people doesnt trust
21 June 2024
Unprompted review
Reply from EMAR Markets
Dear Valued Client,
We appreciate your review. I am writing to extend our sincerest apologies for the recent unscheduled server upgrade that affected our services. We understand how critical our services are to your operations, and we deeply regret any inconvenience this unexpected disruption may have caused.
The downtime occurred without any prior warning due to unforeseen technical issues. Our team immediately acted to diagnose and resolve as quickly as possible. We are pleased to inform you that the issue has been resolved and all services are now operating normally.
We understand that reliable service is paramount, and we are taking additional measures to prevent such incidents in the future. Our technical team thoroughly reviews our systems and processes to ensure enhanced stability and reliability.
We are pleased to request that you change the 2-star review, it help us to give better service to our beloved clients in the future.
Your continued trust and support mean a great deal to us, and we are committed to providing you with the highest level of service moving forward.
Should you have any questions or require further assistance, please do not hesitate to contact our support team via email.
Thank you for your understanding.
Warm regards,
Login Page displayed error 500
20 June 2024
Unprompted review
Reply from EMAR Markets
Dear Valued Client,
We appreciate your review. I am writing to extend our sincerest apologies for the recent server upgrade that affected our services. We understand how critical our services are to your operations, and we deeply regret any inconvenience this unexpected disruption may have caused.
The downtime occurred without any prior warning due to unforeseen technical issues. Our team immediately acted to diagnose and resolve as quickly as possible. We are pleased to inform you that the issue has been resolved and all services are now operating normally.
We understand that reliable service is paramount, and we are taking additional measures to prevent such incidents in the future. Our technical team thoroughly reviews our systems and processes to ensure enhanced stability and reliability.
We are pleased to request that you change the 1-star review, it help us to give better service to our beloved clients in the future.
Your continued trust and support mean a great deal to us, and we are committed to providing you with the highest level of service moving forward.
Should you have any questions or require further assistance, please do not hesitate to contact our support team via email.
Thank you for your understanding.
Warm regards,
Reply from EMAR Markets
Dear, Madusanka
Thank you for your appreciation. We're proud that you think so well of us. Have a profitable trading!
Khadijah,
Customer Support Manager
Reply from EMAR Markets
Dear Syafiq Rashid,
We appreciate your constructive feedback. It appears we didn't meet your expectations and for that, we apologize.
To ensure the security of your account and prevent unauthorized withdrawals by third parties, all withdrawals are manually processed. We strive to process clients' withdrawal requests within 24 hours, with a maximum processing time of one bank day. Please note that the time it takes to receive funds after withdrawing from the EMAR Markets system depends on the method used.
However, we would like to clarify that our withdrawal process is clearly stated in our client policy, which is available for all clients to review. If your dissatisfaction stems from a misunderstanding or oversight of this policy, we kindly ask you to reconsider your review or take it down to prevent other reviewers from judging your ignorance.
We are pleased to inform you that your withdrawal request has been approved in accordance with our stated procedures.
In case any extra help is required, please let me know via support@emarmarkets.com and I will take personal care about your issue.
Elena,
Customer Support Manager
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