I have used Elvvs several times to buy fencing gifts for our dear horses. There are never any surprises; delivery is quick; and the prices are reasonable. The products' quality seems to be a bit highe... See more
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Never experience such bad(missing) service in Denmark. I needed to return the product due to not fulfilling delivery time, so it arrived too late for the project. I tried to cancel the order, but rece... See more
Company replied
When I made an order right product arrived fast and was reasonably priced. Customer Service replied very fast when I had a question.
Company replied
I AM HAPPY WITH THE ONLINE CHAT SUPPORT DURING THE SELECTION OF ITEMS.
Company details
Written by the company
Netsalg El&VVS ApS. blev stiftet d. 1/1/2001, og sælger i dag til private, firmaer og offentlige virksomheder til konkurrencedygtige priser.
Contact info
Søndergårdsvej 44, 4640, Faxe, Denmark
- 70200049
- info@elvvs.dk
- www.elvvs.dk
4.0
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
God service
25 October 2023
Reply from Elvvs.dk
Kære Thomas.
Tak for din anmeldelse og dine 4 flotte stjerner. De er meget værdsat.
På gensyn i shoppen - god aften.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard Gylling
ok alt var tifredsstillende
8 October 2023
Reply from Elvvs.dk
Kære K.E. Jepsen.
Tak for din anmeldelse og dine 5 flotte stjerner. De er meget værdsat.
På gensyn i shoppen.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard Gylling
I placed my order exactly 14 days ago…
I placed my order exactly 14 days ago and it hasn't even been shipped yet. It was a LED light that, according to the website, was in stock, so it should take 1 to 3 days to arrive. I'm still waiting... terrible service.
28 September 2023
Reply from Elvvs.dk
Kære Agustin.
Tak for din anmeldelse.
Du har bestilt en skaffevarer fra Malmbergs.
Du er velkommen til at kontakte vores kundeservice. De sidder klar til at hjælpe dig.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard
super hurtige levering og god produkt!
6 September 2023
Reply from Elvvs.dk
Kære Birgit.
Tak for din anmeldelse og dine 5 flotte stjerner. De er meget værdsat.
På gensyn i shoppen og rigtig god weekend.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard
Reply from Elvvs.dk
Kære Inger.
Tak for din anmeldelse og dine 5 flotte stjerner. De er meget værdsat.
På gensyn i shoppen og rigtig god dag.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard Gylling.
Hurtig og problemløs expedition
2 July 2023
the response and action after send…
the response and action after send wrong production was perfect
15 April 2023
Reply from Elvvs.dk
Kære Vahid.
Tak for din anmeldelse og dine 5 flotte stjerner. De er meget værdsat.
På gensyn i shoppen.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard Gylling.
Quick service.
28 March 2023
Reply from Elvvs.dk
Kære Derek.
Tak for din anmeldelse og dine 5 flotte stjerner. Vi samler på tilfredse kunder, så din oplevelse og anbefaling er meget værdsat.
På gensyn i shoppen.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard Gylling.
Easy to buy and everything goes…
Easy to buy and everything goes smoothly. Second time I use the shop.
31 March 2023
Unprompted review
Reply from Elvvs.dk
Kære Tapio.
Tak for din anmeldelse og dine 5 flotte stjerner. De er meget værdsat.
På gensyn og god påske.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard Gylling.
Reply from Elvvs.dk
Kære Gitte.
Tak for din anmeldelse og dine 5 flotte stjerner. De er meget værdsat.
På gensyn.
Med venlig Hilsen
Netsalg el & vvs
Nicki Østergaard Gylling.
No worries
I have used Elvvs several times to buy fencing gifts for our dear horses. There are never any surprises; delivery is quick; and the prices are reasonable. The products' quality seems to be a bit higher than what we have found elsewhere. Perhaps most important is the available variety: while I would otherwise have to shop several web sites to get everything (because this site doesn't deliver, or that site is out of stock, or this other site doesn't have a comparable product), Elvvs has always provided reliable one-stop shopping.
21 January 2023
Unprompted review
Extremly bad costumer service. EDITED.
Extremly bad costumer service. I recieved the wrong order, I filed a reclamation using their website and after two weeks they have not even replied back.
Edited below:
After writing in trustpilot they finally decided to follow on my reclamation. They wrote that the slang came as it should. I can tell u the color should be golden but it is not, it is silver. I won't trust this company again.
4 November 2022
Reply from Elvvs.dk
Hej Nestor.
Tak for din anmeldelse.
Kan se du er svaret på alle dine henvendelser.
Grohe har ikke sendt noget forkert, det er sådan slangen ser ud.
Med venlig hilsen
Nicki Østergaard
Elvvs.dk
Hello
Hello, I only got half my order sent to me although the invoice mentions the whole order. I sent a mail the same day that I received only half of my order, asking why this happened and when I will get the rest of my order, and now 10 days later I have not heard anything ? This is not how a customer service should work.
Thanks,
Dieter
11 November 2022
Reply from Elvvs.dk
Hej Dieter
Tak for din anmeldelse, som vi er meget uforstående overfor.
Hvis du mangler noget I en forsendelse skal du blot lave en reklamation via dette link: ttps://www.elvvs.dk/rmaComplaint.php, og jeg kan ikke se der er lavet en sådan.
Jeg har sendt denne sag videre til vores lager, som straks tjekker op på det.
Med venlig hilsen
Michael Larsen
Elvvs.dk
i order something they send me the…
i order something they send me the wrong item and then they asked me to pay for the delivery to send it back!! their mistake i had to pay it! never again!!
16 November 2022
Reply from Elvvs.dk
Hej Viktor
Tak for din anmeldelse, som vi er helt uforstående overfor.
Hvis du modtager en forkert vare, så skal du blot oprette en reklamation https://www.elvvs.dk/rmaComplaint.php, og så bliver det straks ombyttet, og naturligvis skal du ikke betale for dette.
Jeg kan se, at du har lavet en retursag, som om du vil sende varen retur fra din ordre, og ved en returvare skal kunden selv betale, men bestemt ikke ved en reklamation.
Så drejer det sig om en fejllevering, så udfyld reklamationen som beskrevet.
Ser frem til at høre fra dig.
Med venlig hilsen
Michael Larsen
Elvvs.dk
Communication can be better.
Communication with this company was a bad experience. Short or no replies.
I asked to not send part of the items after I found out they would be send a lot later (that was not clear when placing the order) and that was no problem. The made a credit note and I asked for that part of the money to be refunded.
After weeks of emailing about it it now turns out that instead of refunding the amount of the credit note they changed the original amount that was charged on my credit card.
That is fine, but it would have saved a lot of frustration if after repeately asking they would have just explained that instead of being short with the replies.
Communication with Michael was fine and clear, and in English (thank you) every time.
Communication with Nicki was short (in Danish even though she clearly speaks English fine), without even a "Mvh" and many times took a really long time before I even got a reply.
For this reason I changed my review now again but still 1 start based on the customer service experience.
Better communcation would have saved time and frustration. This review is only based on that, not on the products or website.
1 June 2022
Unprompted review
Reply from Elvvs.dk
Hej Quinten.
Tak for din anmeldelse, som vi bestemt intet forstår af.
Du beder om at få en vare slettet, dette gør vi og vi retter efterfølgende din betaling ned så beløbet passer med det vi sender til dig.
Efterfølgende beder du så om at få tilbageført et beløb som vi aldrig har hævet. Vi sender dig skærmpint fra vores system hvor det tydeligt fremgår at vi har rettet beløbet ned.
Du erkender selv at du har taget fejl.
Med venlig hilsen
Nicki Østergaard
Elvvs.dk
God service...
15 April 2022
Reply from Elvvs.dk
Hej Michael.
Tak for din flotte anmeldelse.
Vi ønsker dig en god påske.
Med venlig hilsen
Nicki Østergaard
Elvvs.dk
God service 👍👍👍
27 March 2022
Reply from Elvvs.dk
Hej Bruno.
Tak for din anmeldelse, den er vi glade for.
Håber vi kan hjælpe en anden gang.
Med venlig hilsen
Nicki Østergaard
Elvvs.dk
Kvalitet og super god service!
21 March 2022
Reply from Elvvs.dk
Hej Flemming
Tak for dine 5 flotte stjerner, det sætter vi stor pris på 😊
Dejligt at alt virkede hele vejen igennem.
Håber vi kan hjælpe en anden gang.
Rigtig god påske 😊
Med venlig hilsen
Michael Larsen
Elvvs.dk
Lynhurtig levering og god information…
Lynhurtig levering og god information undervejs 😊
17 March 2022
Reply from Elvvs.dk
Hej Peter
Tak for dine 5 flotte stjerner, det sætter vi stor pris på 😊
Dejligt at alt virkede hele vejen igennem, med hurtig levering og god info undervejs.
Håber vi kan hjælpe en anden gang.
Rigtig god påske 😊
Med venlig hilsen
Michael Larsen
Elvvs.dk
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