Three new HHR heaters installed professionally by R W Bell which seem to be working well. Early days but clearly a great improvement on our 30 year old ones They seem to be warmer and more economical... See more
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We were supported by James who was a great sales manager for Elnur. When we needed to go to technical as directed by James to sort out issues the team consisting of Matthew and Jonathan were superb,... See more
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The product (night storage heaters) is working well and is more efficient than the old heaters that were replaced. The house is a lot warmer. However the product registration process is a bit of a... See more
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I’ll require the services of an engineer as I had a problem with my central heating. engineer who came to my apartment to fix the problem was a very knowledgeable polite and I must say a very good e... See more
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Company details
- Heating Equipment Supplier
- Boiler Supplier
- Boiler and Heating Service
- Manufacturer
- Radiator Shop
- Solar Energy Equipment Supplier
About Elnur UK
Written by the company
Quality You Can Trust, Performance You Can Feel
Visit Our Website Contact UsElnur has been a leader in electric heating solutions since 1973, offering a wide range of high-quality products designed to meet the heating needs of both residential and commercial spaces.
Our product line-up includes electric radiators, storage heaters, electric boilers, electric towel rails, panel heaters, and so much more. All engineered with innovation and energy efficiency in mind.
At Elnur, we pride ourselves on our commitment to reliability and advanced technology, ensuring that our customers receive the best in heating solutions.
Discover how Elnur can provide you with efficient, reliable, and cutting-edge heating solutions that stand the test of time. Join the thousands of satisfied customers who have made Elnur their preferred choice for electric heating.
Our Values
Written by the company
- We're committed to our customers!
- At Elnur, our customers are at the heart of everything we do. Since 1973, we've dedicated ourselves to providing innovative, reliable, and energy-efficient heating solutions tailored to meet your unique needs. Your satisfaction drives our passion for excellence.
- Quality Products, Exceptional Service
- We believe that excellence begins with quality products and exceptional service. For over 50 years, we have been dedicated to delivering top-of-the-line electric heating solutions that combine innovation, efficiency, and reliability.
- Our Product Warranty Guarantees
- We truly believe in our product. As such, we have no problem offering some of the best warranty guarantees the industry has to offer!
Contact info
1 Brown Street North, Leigh, WN7 1BU, Greater Manchester, United Kingdom
- 01942 670 119
- technical@elnur.co.uk
- www.elnur.co.uk
New Solar Storage Heaters
4.3
Excellent
247 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Added a further solar storage heater to…
Added a further solar storage heater to my system but couldn't get bit to connect. Rang Elnur technical line (Jonathon) and he immediately solved my problem.
Storage heaters work well.
18 February 2026
Reply from Elnur UK
Hi John,
Thank you for taking the time to leave your amazing 5-star review.
We’re delighted to hear that your solar storage heaters are working well and that Jonathan was able to quickly resolve the connection issue for you. Our technical team always aims to provide fast and effective support, so it’s great to know we delivered on that promise. I'll be sure to pass your feedback along to him.
If you ever need any further assistance or have questions about your Elnur heaters, we’re always happy to help.
Thank you again!
Best Regards,
The Elnur Support Team
I have 4
I have 4, various sizes of the oil filled wall radiators from this company. My small modern bungalow has quality double glazing, good insulation, and solid doors throughout. I chose to end my gas supply in favour of electricity because I no longer wanted gas boiler service/standing charges. My heaters keep my bungalow warm and this is really a maintenance free alternative to gas.. I needed a small turn off/on switch that broke on my kitchen rad. I found it problematic trying to contact the company and got an email reply from the makers in Spain who very quickly gave me the UK customer service number. I bought 4 switches so I have spares. I received them within 48 hours by post. So far the entire maintenance for these heaters is £20. Over 3 years. Gas boiler services would have cost 600 pounds minimum. I use the independent function on the dial so i don't have to set a program and i just switch them on and off as required. I recommend the heaters and this company. So far reliability is 100%. Would I go back to a wet central heating system? NO I WOULD NOT.
12 February 2026
Unprompted review
Reply from Elnur UK
Hi Megan,
Thank you so much for taking the time to leave your detailed 4-star review!
We’re absolutely delighted to hear that your Elnur oil-filled radiators are keeping your bungalow warm and comfortable, especially with your decision to move away from gas. It’s great to know the heaters have proven to be a reliable, low maintenance alternative and that after three years your total maintenance cost has only been £20. That’s exactly the kind of long term value we aim to provide.
We do apologise that contacting us initially proved a little difficult. However, we’re pleased to hear our colleagues were able to respond quickly and that you received the replacement switches within 48 hours. Your feedback about the contact process is really appreciated, and we’ll use it to keep improving our customer support experience.
It’s fantastic to hear you’re enjoying the simplicity of the independent dial function; heating on your terms, without complicated programming, is something many customers value.
Thank you once again for your recommendation and for choosing us as your heating solution. If you ever need anything in the future, we’re always happy to help.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Len,
Thank you for your kind 5-star review.
We're pleased to hear that you found our team members very helpful. We always strive to give our customers the greatest level of care, so we're glad that happened here.
Best Regards,
The Elnur Support Team
Fast delivery; worked first time; customer very happy
Storage heater was delivered within 24 hours. Installed shortly afterwards and the heater worked first time with no problems. Customer reports the room as feeling 'toasty' and is very happy. Based on my experience, I would recommend Elnur without hesitation.
8 February 2026
Reply from Elnur UK
Hi Tim,
Thank you so much for taking the time to leave your 5-star review.
We're pleased to hear that the customer is feeling toasty and warm with their new Elnur heater(s). We hope they continue to enjoy them for years to come!
If you have any questions about the heaters in the future, please do not hesitate to reach out; our technical team is always happy to help. You can contact them by emailing technical@elnur.co.uk, or calling 01942 670119.
Best Regards,
The Elnur Support Team
The installation was very good
The installation was very good, but I was left without instruction of how to use a system. The heaters weren’t programmed. I contacted Wise Energy but they didn’t come back to me then overnight both storage heaters were reprogrammed obviously somebody can affect my heaters magically with new technology. I still haven’t had a conversation with anybody.
22 January 2026
Reply from Elnur UK
Hi Mr Nuttall,
Thank you for taking the time to leave your 4 star review.
While we take no part in installing the heaters, as we are the manufacturer, we're sorry to hear that you were left with no instructions on how to use your heaters after installation. The delay in programming could be due to the heater needing some time to calibrate the options. Alternatively, if you have had a GCONTROL hub installed at your property, and the heaters are compatible with Wi-Fi, it may be that the installers have remotely edited the programming.
If you would like, our technical department is always happy to run through how our heaters work and the programs you can use to get the most out of your heaters. We are available via phone (01942 670119) or email (technical@elnur.co.uk).
Best Regards,
The Elnur Support Team
Decent Heater
A decent cost effective heater, easy to install & easy to log the guarantee online.
28 January 2026
Reply from Elnur UK
Hi Jason,
Thank you for taking the time to leave a 5-star review.
We're pleased to hear that you're happy with the heater(s), and that they were easy to install and register for their warranty. If you ever need any assistance with your heater(s) in the future, please do not hesitate to contact our technical department.
Best Regards,
The Elnur Support Team
Central heating fixed
I’ll require the services of an engineer as I had a problem with my central heating. engineer who came to my apartment to fix the problem was a very knowledgeable polite and I must say a very good engineer. He fixed the problem quickly and efficiently no mess no noise. He asked me if I had five minutes so that he could explain all the settings on the heater and the effects it would have. I’m keeping my apartment warm. He was articulate at the patient to explain anything I did not understand. I would thoroughly recommend this engineer called Steve to anyone.
It was a pleasure to have him do the repairs that were required.
19 January 2026
Unprompted review
Reply from Elnur UK
Hi Peter,
Thank you for taking the time to leave your 5-star review. We’re pleased to hear that our engineer made such a great impression, and we’ll be sure to pass on your feedback.
Best Regards,
The Elnur Support Team
Complicated set up
First impression of the heater was overly complicated to set. However, even worse it broke down after fewer than 24 hours in use. Fortunately a technician came out very quickly and replaced the defective part. Since then, so far, it is working as it should.
21 January 2026
Reply from Elnur UK
Hi,
Thank you for taking the time to share your experience.
We’re sorry to hear that the initial setup felt complicated and that you encountered an issue so soon after installation. That’s certainly not the experience we aim to provide. We’re glad the technician was able to respond quickly and resolve the problem, and it’s good to hear the heater has been working as expected since then.
If you need any further assistance, please don’t hesitate to reach out.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Karen,
Thank you so much for your 5-star review!
We truly appreciate your kind words and are glad to hear you had a great experience with our customer service. Helping quickly and effectively is always our goal, and your feedback means a lot to us.
Best Regards,
The Elnur Support Team
Good product
17 January 2026
Reply from Elnur UK
Hi Colin,
Thank you for the 5-star review! We’re glad to hear that you’re happy with the product.
Best Regards,
The Elnur Support Team
Holiday home heaters
The heat you gave off is great and made the house a lot of warmer. Especially in this cold winter we’ve been having
9 January 2026
Reply from Elnur UK
Hi Tom,
Thank you so much for the 4-star review!
We’re really glad to hear the heat made a noticeable difference and helped keep your home warm during this cold winter. We also appreciate you taking the time to leave your feedback.
Best Regards,
The Elnur Support Team
Easy guarantee set up good English…guarantee
Easy guarantee set up good English speaker
14 January 2026
Reply from Elnur UK
Hi Ian,
Thank you for your 4-star review!
We’re glad to hear you found the guarantee setup easy and straightforward. We appreciate you taking the time to share your feedback.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Karen,
Thank you so much for your 5-star review!
We’re really glad we could help quickly and get everything sorted first time. If you need anything else, please just let us know, we’re always happy to help.
Best Regards,
The Elnur Support Team
To difficult to set in a year can’t use…fed up
To difficult to set in a year can’t use it waste of time older people find this hard even engineer s don’t know what to do to many day one two etc plus minus ridiculous now Dow to using halogen heaters age 78 disability’s as well fed up been back to suppliers numerous times they don’t know either
7 January 2026
Unprompted review
Reply from Elnur UK
Hi Maureen,
Thank you for your feedback, and we’re truly sorry to hear how frustrating your experience has been. We understand how important it is for heating to be straightforward and reliable, especially when accessibility and comfort are a priority.
We would like to clarify that our technical support is very familiar with the setup and are always happy to provide clear, step-by-step guidance, including helping customers use the heater in its simplest operating mode without complex scheduling.
If you’re willing, please contact our technical department directly and we’ll do our best to help you get the heater working in a way that suits your needs. You can either call 01942 670119 or email technical@elnur.co.uk.
Thank you for taking the time to leave a review. Your feedback helps us improve both our products and our support.
Best Regards,
The Elnur Support Team
Heaters are fine but several functions…
Heaters are fine but several functions which might be useful do not appear in the operating instructions
5 January 2026
Reply from Elnur UK
Hi,
Thank you for your feedback!
We’re glad to hear that you’re happy with the heaters overall. We appreciate you pointing out the issue with the operating instructions. We’re continuously working to improve our documentation, and we’ll pass this on to our team so the instructions can be clearer and more complete.
If you have any questions about specific functions in the meantime, our technical support team will be more than happy to help.
Best Regards,
The Elnur Support Team
Totally inadequate
Totally inadequate. Useless. Not fit for purpose. Had Elnur Ecombi storage heaters installed in August 2025. Replacing the old storage heaters. Since this cold spell the heaters are totally inadequate and unacceptable. They are not fit for purpose. My fridge/freezer gives out more warm air than the storage heaters. I've had to buy free standing fan heaters to keep warm. I wouldn't give the storage heaters the time of day.
3 November 2025
Unprompted review
Reply from Elnur UK
Hi Kelvin,
We’re sorry to hear about your experience and that you’re unhappy with the performance of the heaters.
We have looked into this further, with the information you provided upon request, and can confirm that you contacted our technical team on 17.11.2025. At that time, a full status check was carried out on the heater and no faults or errors were identified, with the unit operating as expected.
If you are still experiencing issues, we strongly recommend contacting our technical support team again so they can carry out further diagnostics and provide guidance on optimising the heater settings for your property and heating needs. Please call 01942 670119, or email technical@elnur.co.uk.
Thank you for taking the time to leave a review.
Best Regards,
The Elnur Support Team
Elnur Mattira Electric Combi Boiler (Mac 15)
We live in central London and had an Elnur Mac 15 combi boiler installed in late 2017. From our experience, I would not recommend buying the product on the basis that once a problem occurs albeit a minor one, it is very difficult to find an engineer who is familiar with the product and can get the issue resolved smoothly.
Our boiler had a few issues over the years, each time we had trouble getting it resolved despite having spent a lot money hiring heating / boiler engineers attempting the repairs. In one incident when the boiler stopped working, having gone through a few heating engineers (and several hundred pounds) we were advised to replace the boiler with new by an Elnur recommended engineer. Luckily, we have a friend who is a qualified electrician and helped identify the problem being a failed element in the built-in hot water tank, so he simply connected the associated wires to a different (a spare) element within the tank and the boiler is back to normal.
Another issue we have had fairly early on to this day is with the expansion valves within the boiler: each time when we first switched on DHW, large amount of piping hot water overflows into the tundish drain. Again, no engineer we have tried could come up with cost effective solution. We have resorted to manually switch on a hot water tap each time for approx. half hour to help reduce pressure on the expansion valves before the overflow settles down.
Currently we are having problem with an eroded connection joint to the unvented hot water tank, causing a water leak from the tank. We are again having difficulty finding an engineer to resolve the problem. It is likely that we will be advised to replace the boiler again.
Elnur UK in Manchester does have very helpful in house technical support team, but remote advice can’t meet the needs of customer’s day to day repair work. It is this lack of a network of Elnur trained engineers for maintenance and repairs that makes owning an Elnur boiler very inconvenient and expensive. On this basis, I wouldn’t recommend to buy this product if you are not within the immediate geographical reach of Elnur’s own engineers for after care / repairs.
27 December 2025
Unprompted review
Reply from Elnur UK
Hi Xiaolei,
Thank you for taking the time to share such a detailed review and for providing further information via Trustpilot upon our request. We’re genuinely sorry to hear about the ongoing difficulties you’ve experienced and fully appreciate how frustrating and costly this has been, particularly when reliable hot water and heating are essential.
We agree that access to suitably trained engineers is crucial for effective aftercare, and we understand your concerns around the challenges you’ve faced finding engineers familiar with the product. While our technical support team can provide guidance, we recognise that remote assistance cannot always replace on-site expertise.
Following receipt of the serial number, we can confirm that the MAC15 was never registered for a warranty. Had it been registered at installation, this would have provided access to our Elnur-trained warranty engineers, who specialise in our products and are best placed to diagnose and resolve issues effectively.
We would also like to add that we actively support the wider industry by offering free product training to independent engineers and installers. This training is designed to familiarise engineers with the specific design and operation of Elnur products, helping to ensure faults are diagnosed correctly and repairs are carried out efficiently, even when the product is not under warranty. Our aim is to continuously grow the number of engineers who are confident and competent working with our products, improving long-term serviceability for customers across the UK.
We appreciate your feedback regarding engineer availability and will take this on board as we continue to improve our support network.
Thank you once again for your honest feedback, and for taking the time to leave a detailed review.
Best Regards,
The Elnur Support Team
The product (night storage heaters) is…
The product (night storage heaters) is working well and is more efficient than the old heaters that were replaced. The house is a lot warmer.
However the product registration process is a bit of a nightmare as it requires the input of a 24-digit number for each heater which is challenging on a mobile phone.
1 January 2026
Reply from Elnur UK
Hi William,
Thank you very much for the 5-star review! We’re delighted to hear that the new storage heaters are working well, improving efficiency, and keeping your home noticeably warmer.
We also appreciate your honest feedback about the registration process. We understand how entering a 24-digit number, especially on a mobile phone, can be frustrating. If you ever need to repeat this process in the future, there should be a QR code on the bottom right hand side of the product which should allow you to easily copy and paste the full 24-digit number.
Thank you again for taking the time to share your experience!
Best Regards,
The Elnur Support Team
Great heaters
Great heaters, a bit of a challenge to fully understand how the settings match as close as can what you had in the non-digital heaters. But so far appear to be functioning well. Not used long enough to compare costs.
29 December 2025
Reply from Elnur UK
Hi Jassu,
Thank you for your feedback and for the 4-star review!
We’re glad to hear the heaters are functioning well so far. We understand that adjusting from non-digital to digital controls can take a little time, and we appreciate your patience during that transition.
If you ever need assistance matching the settings or have questions as you continue using them, our experienced technical team is always happy to help. You can email technical@elnur.co.uk, or call 01942 670119. Alternatively, if you'd like to schedule a technical support call within our working hours, please email technical@elnur.co.uk with details about your issues and the best time to contact you.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Linda,
Thank you so much for taking the time to leave a review.
We really appreciate your kind words and are glad you found us helpful, knowledgeable, and friendly. I'll make sure to let our customer service team know! If you ever need any help with your heaters in the future, please do not hesitate to contact us.
Best Regards,
The Elnur Support Team
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