Ellis Brigham Mountain Sports Reviews 

17,695
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently highlight the exceptional knowledge and patience of the staff, who provide thorough and unhurried service, ensuring customers find the perfect product. Many customers praise the fantastic service and enjoyable user experience, often noting the comfortable and well-fitting products, such as boots and shoes, that greatly enhance their activities. The personalized approach and attention to detail, including expert fittings and clear explanations, contribute to a highly recommended and satisfying shopping journey for many. However, some customers also noted instances of unprofessional staff attitudes or feeling scrutinized during their visit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, highlighting the excellent selection and the staff's... See more

Service

Consumers find service to be positive, with many reviewers praising the expertise, product knowledge, and... See more

User experience

Customers consistently report positive experiences with user experience, often highlighting helpful and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Meadowhall store today around 8.30pm. The young lady, we didn’t catch her name, was extremely helpful. She went above and beyond to help our teenage daughter choose a school coat in the... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Initially contacted customer service and MK store to try to track down Apex ski boots. Fast responses to emails and great advice given. Ben at MK then did a... See more

Rated 5 out of 5 stars

Just popping back with follow up on the Meindle boots I bought following excellent fitting and advice session in October 25. I've just walked the Hadrian's Wall Path in 5 days and not a hint of a blis... See more

Rated 5 out of 5 stars

Popped in to grab some last minute ski boots before hitting the slopes. The staff not only provided us with exceptional service and knowledge but left us smiling from ear to ear. The ski boots were co... See more


Company details

  1. Winter sport Store
  2. Camping Store
  3. Outdoor Clothing and Equipment Shop
  4. Outdoor Sports Store
  5. Running Store

Written by the company

Ellis Brigham Mountain Sports is the UK's premier retail store and online shop for ski and snowboard hardware, mountaineering & camping equipment and outdoor clothing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(17,695)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, Great kit.

Popped in to grab some last minute ski boots before hitting the slopes. The staff not only provided us with exceptional service and knowledge but left us smiling from ear to ear. The ski boots were comfier than my grandmas knitted socks. Great equipment, great service and amazing staff. Special shoutout to Rob who was the absolute standout.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely A* class service

Absolutely A* class service at the Castleford store. Keith G in the ski boot fitting shop was so knowledgeable and provided me with so much information, whilst cracking me up with his great sense of humour. EB have all the mod cons for making sure the boot is a bespoke fit, I would highly recommend. I walked out with a great pair of Atomic Hawx ski boots with a customised insole and I cannot wait to get on the snow with them! Great experience all round, thank you.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Ski boot fitting

Went in to get my first pair of ski boots. Got the free appointment to pick the right boots for me. Was helped by Ed. Very knowledgable and friendly. Very pleased with the service and got exactly what I wanted and additional knowledge. Excited to start using them soon. Would highly recommend

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Ski boot fitting

Went into Castleford store yesterday and was guided by Tom Starbuck to purchase new custom fit ski boots. Tom had excellent knowledge, patience and overall great customer service.
Having worked in retail all my life it takes a lot to impress me but he certainly did that. I would highly recommend the ski boot fitting service and the top class service I received.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Super, knowledgeable service

A gorgeous shop with helpful, friendly staff.
I used the free boot fitting service and Ollie gave me excellent advice. My new boots are a really super fit and I now know a lot more about my boots and how they should fit. Also what I can do to adjust if needed.
Highly recommend

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy!!

Went in and spoke to Nathan at Castleford about snowboard goggles,he advised to bring my helmet to check for best fit. Did as he said and tried on a couple of pairs and bought some! Good service, really pleased

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I came to Ellis Brigham (Castleford) to get my ski boots (make sure you book an appointment first). The whole team were so friendly and my attendant was incredibly informative. I’d had in my idea the sort of boot I wanted and he listened, came out with recommendations and the ultimately settled on an incredibly comfortable boot. No niggle was too much and the whole process is designed to get the best out of the boot for you and to ensure it fits you rather than just making do. Would thoroughly recommend.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Braehead

I purchased some boots today from the Braehead shop. My experience was fantastic, all the staff were very helpful but I have to give a shout out to Andy, he is an asset to the team. He made me feel very heard and his skills in boot fitting helped us land on the right pair for me. I really enjoyed my time with him. He spent time getting to know me and my skiing experience and suited his approach to reflect that. If I could have left him a tip I would have. I'll definitely return to Ellis Brigham in the future.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

I went in for their free Ski Boot Fit…

I went in for their free Ski Boot Fit service and got exactly what I wanted. Very professional easy going and after trying on 3-4 different pairs of ski boots it turned out their first recomendation was correct to begin with.

Definately going back again.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

A great fit

Booked visit for ski boots, Iain spent time to find what suited me best care was taken to get the right fit. I am delighted with my new boots and the service

14 January 2026
Unprompted review

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