Ellis Brigham Mountain Sports Reviews 

I bought skis and I feel that both the price and service at Ellis Brigham are terrible. I believe that I was overcharged for the skis in a way I thought sneaky at best. I thought the price quoted was for skis and bindings but it was just for skis. This was because other stores were quoting, for skis AND bindings, the price that I paid at Ellis Brigham just for for skis.

It turns out Ellis Brigham charges full retail prices which, in this case, was over 20% higher then I could have got elsewhere. Ok, that is fine, but with top end pricing you expect great service and the service I got was charmless and indifferent.

With the exception of the person who discussed the skis with me (and I am trying to recall the precise price she quoted and how it was quoted) everyone else was pretty unhelpful. Their telephone manner when I called was terrible and in the store they were totally charmless. I felt they wanted to do the absolute minimum even when the store was not busy. A fair number of people working in the ski department knew nothing about skiing. In fact, even before I realised I had overpaid, when I checked again on the internet, I intended to write a bad review based on the service alone.

A very small but very illustrative example: I struggled briefly to put the new ski set - for which I had paid nearly eight hundred pounds - in the ski bag when I was leaving. No one offered to help.

Ollie in the Bristol shop was super helpful. Answered some initial questions via email regarding Burton step-on boots and bindings. Helped me when visiting and then ordered in my size and purchased this week. Great customer experience, Cheers Ollie!

I’d never bought ski boots before and as an older skier having only just learned I was unsure of how to go about it with so many makes and options available. The boot fitter (Freddy) was very thorough in measuring and selecting the boots I eventually bought, adjusting them and explaining what I should feel and expect as the linings adjusted to my feet. Excellent service and after sales follow up should I need it.

Me and my friend dealt with Si, who was extremely helpful, knowledgable and friendly. The other staff that we dealt with were also very polite and friendly.
Well done the staff..

Excellent communication and customer service regarding two online orders. I received delivery on the third working day after ordering.

Booked ski hire at the Aviemore branch. Super friendly, efficient and responsive, with a good selection of skis & kit. My go to place for ski hire in Aviemore.

The customer service provided by Ben was outstanding. Over the course of two saturdays he got both me and my partner fitted for snow boots and ordered them in for us. He did all of this whilst managing a stream of other customers. Despite a heavy workload of customers he was calm and attentive. He was very knowledgeable and also advised my partner on suitable snowboards for his riding style. He is a valuable member of the Bristol TSA - and 100% the reason why we purchased all our gear from there. Also, the other staff members were incredibly friendly.

Arrived early for my appointment for new ski boots fitting at Castleford - no problem, got straight down to it with Junior who was extremely knowledgeable, reassuring, helpful and great to talk to. Another lady member of staff who served me with snow boots (only ref I have is server 25) was equally helpful also ordering a jacket for delivery to my home from another store as they didn’t have my size in stock at Castleford. A pleasant experience all round - so much so that I spent more than I intended to, quite happily, I must add. Highly recommend without hesitation.

Thoughtful adjustments for my ski boots

Super helpful staff member, great explanations all throughout and helped me pick and moulds boot that were the right fit for me. I believe that staff members name was Olaf but i’m not entirely sure.

Thanks, Calum.

Excellent service as always , great shop and staff 👍
Ski boot fitting , great advice and knowledge 👌

We were on the doorstep 8.55am Dave at Fort Willia had us in , sorted out rented the right equipment with advice within 15 mins ! Brilliant service thank you

Fantastic experience. Great selection of boots, service was impeccable. Emma was fantastically helpful and knowledgeable.

Went in to the EB/Snowboard Asylum store in MK try on some snowboarding boots for my first pair. I'd decided I wanted either step-ons or supermatic bindings so wanted to see if the step on compatible boots fit me or not (because I'm aware you shouldn't just buy any ol' pair of boots).
Cara came over to assist and spent the next hour or so getting me to try different boots and different sizes to find a match. She was incredibly knowledgeable and immediately knew what I should be looking for within minutes of looking at my feet!
When we started discussing bindings, just like with the boots, she was very open and honest about the products but allowed me to try them and come to my own conclusions. At no point did I feel pressured into making a purchase and she definitely wasn't trying to spur me onto the most expensive items... I hadn't intended to buy that day but I had such a good experience, I wanted to. I ended up going with a pair of thirtytwo boots and had them heat moulded there and then and she explained that I could go back at any time to have adjustments made.

UPDATE: Unfortunately after removing the liners after the first use, the stitching was coming undone.

I emailed thirtytwo who advised me to contact the store and a lady called Lucy responded to my email asking me to call her. I spoke to her on the phone and she was very apologetic. She got a pair of brand new liners from another pair of boots and put them aside for me, ready for when I'm next able to collect.

If I could add an extra star, I would. Nothing is too much trouble for the staff here.

Just had a boot fitting with Tom at Manchester and he was amazing, such a nice guy and very knowledgeable surrounding the whole of the skiing industry. Would really recommend to people if they had anything they needed for skiing.

Placed an order 5 days ago with these.
In that time no communication about what's happening ie an issue with the order / stock problem etc.
Never experienced this from other leading outdoor retailers.
Found out only by contacting them myself, that there was in delay in getting an item from one of the stores. In the meantime the customer is just wondering what's happening ?

Always seem to spend every time I go but the staff are so helpful and know what they are talking about.

Fabulous service at Chester store fitting new ski boots. Had 2 visits as didn’t have my size in stock but detail in the process worthwhile to have the right boots. Thank you Jen.

Tom Starbucks(Castleford branch)is absolutely amazing! Such a down to earth bloke and so happy to help.

I've been in a few times and as a man with a disability I was a little unsure at first at going in but tom was straight in there with help and advice. And I'm absolutely chuffed with my new bent 90s.

My husband and i went for ski boot fittings. Neither of us have owned boots before so it was a learning curve. Imo was absolutely fantastic throughout the 4 hours she spent with us (2hrs each). She explained the process in detail and answered all of our questions. She ensured that each of us had the opportunity to try on a variety of boots to match our needs and wants. She was clearly very experienced of the process and gave us a lot of detail to make the boots as comfortable as possible. I cannot recommend Imo enough and the process offered at Ellis Brigham Bristol. Although we didn't spend as much time with her colleagues the whole team were approachable, friendly and helpful. Would highly recommend this shop for a ski boot fitting ! Thank you.