Elgiganten Reviews 

Support is not working.
They are selling additional insurance and do nothing in case of failure! A cheaters company.
Do not use it!

Bought all my kitchen equipment there, so many iPhones, AirPods, Sonos, severals TV, coffe machine and stuff I probably forgot I did.
Then yesterday bought some AirPods and yes I forgot to mention I wanted them with wireless case and you refused to change them because the packaging was opened. Wasn’t really my fault, wasn’t really sellers fault. Lack of communication but you know what you could have done something and today you have lost me forever. I will not forget this.

Shipping times not as initially stated and customer service are not caring at all. I will hesitate to use them in the future and only did this time since they were the only Swedish retailer to sell the product I was after. Stay away if possible.

Poor customer service, zero interest in providing a decent customer experience. It’s like Elgiganten is doing us a favor by selling us the products. Thumb down. Awful way to do business.

Early March 2021, a Dutch girl arrived at my small horse farm to stay and help me with the horses. She was supposed to stay 2 months. After 2 days, however, it turned out she was literally homesick, and she had used all the data from her Dutch mobile subscription within the shortest possible time. She wanted to get a Swedish sim card, had looked into the Swedish providers, and wanted a subscription with Tele2, a company also known in the Netherlands. So we went to Elgiganten in Ljungby and as she had no Swedish 'personsnummer', I took out the contract. The homesickness did not improve and she left after 2 weeks. I went back to the shop, explained the situation and asked them to terminate the contract. The guy working there offered to ‘pause’ the subscription for a year. If I would not reactivate it within that year, it would AUTOMATICALLY END after one year, he said. Because I expected some more guests from abroad during the summer months, I thought the contract might come in handy after all and went along with this suggestion. MUCH TO MY REGRET!
In May this year I received an invoice from Tele2 for 438 sek. Unfortunately, I check my old-fashoined mailbox not often enough (most invoices come by email nowadays) and it was already overdue. This meant that I had to pay this invoice, 'påminnelseavgift' plus the following invoice. I was not amused. This mounted up to nearly 900 sek for something I did not profit from or used. I called Tele2, explained the situation and asked for their explanation, and the client support agent said that this automatic termination could not possibly have been offered by Tele2 as they would never do such contracts. The only thing she could do was to end the contract immediately. That was on 28 June. So I considered the contract ended. Then I went back to Elgiganten to ask how this could have happened. Was the contract not supposed to terminate AUTOMATICALLY? This was denied by the salesperson. He would not ever have said that as only prepaid subscriptions would be terminated automatically. Prepaid? This was never mentioned a year earlier - that I am very sure off as we never discussed prepaid simcards. I received a 'tillgodo card' charged with 400 sek, less than half of the money that I had paid by then to Tele2, so I was not very pleased, but considered the case settled and done and did not want to ponder over it much longer.
Then by the end of August yet another unpleasant surprise, as I received again an invoice from Tele2, this time 498 sek. I hit the roof and checked the email with the confirmation that the contract was ended. It had indeed been ended, however not on the day that I spoke with the client support agent, which was 28 June, but they made me pay another month, plus 'påminnelse avgift', as I had thrown away the previous Tele2 envelope with the original invoice, thinking that the contract had been ended.
So thanks to Elgiganten and Tele2, I paid nearly 1500 sek (!!!) for something that I never used. I can think of a lot of other fun things to do with such an amount. This is not small pocket money for me!
One thing is very clear: a very BIG THUMB DOWN for both Elgiganten and Tele2. By now I spent the 400 sek 'tillgodo' and that was the last thing I will ever spend in Elgiganten. As far as Tele2, I will never ever recommend this company to anyone.

I wanted to buy a samsung watch using their "price match". I have found it cheaper in another store so I went to elgiganten. i waited for my turn for about 7 minutes, then I talk to him and it takes him 5 minutes to check everything, then he tells me to go to the cashier and they will help me, so I go there, I wait for another 10 minutes for my turn, I talk to her and explain everything. First she told me to go back to the same guy, but then i told her that he said he doesnt know and he told me to come to you, so she also takes her time checking the details asking questions for about 15 minutes. She then calls the same guy tells him to help me instead. I go with he, asks the same questions again, so far ive told them the same thing like 3 times. in the end he says, well, we would give it to you but we dont have it in stock right now, so there is an elgiganten phone house 2-3 minutes away where they have it. he tells me to go there and they will give it to me. I asked if he's sure that they will do so and he said yes, just give them tis article number and tell them about it and they will give it to you there. so far ive been with them over 35 minutes and now im late for getting my sister from preschool, so I drive, pick up my sister, drop her at home, then I go to the phone house. I also had to wait for my turn there, finally when it was my turn they guy was helping a customer by contacting customer service for some other company, hes waiting on the phone for his turn. right now hes helping me while having his airpods on, waiting for his turn. I get that he is busy. but at the same time, I am busy too and they have wasted my time already. so I explain to this guy everything again, and I think he wasnt paying attention so he went, brought the watch and tried to charge me the full amount. I tried to explain it to him that I have found it in another store at a lower price and that it checks all of their rules for price match. the guy then starts talking on the phone with the customer service he was waiting for and Im there just waiting. finally after around 20 minutes since I entered the store, he asks me the same questions and checks all the details but the refuses to give it to me for a lower price. I even told him that they would have given it to me at elgiganten store but they dont have it in stock and he says that he only has 1 left, and that elgigantens main store has more than 3 ( the same store that told me they dont have it in stock) at that point I was so sick of the whole thing that I just left. Im not even mad about not getting it anymore, Im mad about how they treated me.

Worst service I've experienced in my life. I sent my monitor (Asus vg27aq) that I had bought from Elgiganten for a warranty fix because the monitor had bad ghosting and other display issues. 9 weeks later and I get my monitor back unfixed. Elgiganten stated that they couldn't recreate the problem even though the display issues happened constantly during my use. Worst part was the waiting, Elgiganten state that warranty fix takes 2-3 weeks, I had to wait three times that amount without a fix. Thanks to them I lost A LOT of money and time. I am definitely not buying from them again.

Elgiganten Marsta sells phony phones. Be aware. Their customer service is far beyond average

If there was a zero I would give it to this company. I had the worst experience talking to their customer's support! Unprofessional they take orders without they tell you that products can take 8 months to come! They play with your emotions too! They just sent different dates every month! Then they promis to give a compensation when u get ur product and then when u gets it they say to you that they did not promise anything !! I will never buy from them anything again! Unprofessional and not serious!

As a follow up after my review 2 days ago, we ended up cancelling our order after we were told ( after numerous calls again) that there would be further delay of our delivery. We have found the same items elsewhere with free delivery and arrival within 5 working days. This company's reviews are mostly 5* compared to Elgiganten's mostly 1*. Happy to give our money to them instead.

#ElgigantenTrollhättan I spent over 12k and received an incomplete product that couldn't be used because of the missing parts. Of course there is no phone to call, but finally get past the chat bot to a personal chat, they send a message to the shop office in question to take contact. Next morning get an email that "they've tried to call several times" (I check my phone - nothing, no calls at all) but it's no problem, I can just drive to the nearest shop and ask them to order the missing parts. Wtaf.. I used online ordering and direct home delivery for a reason.. Went straight to the closest shop and returned it all. Never Elgiganten again..

Express isnt faster and the shops are really bad

Ordered a monitor with express shipping on 28th of june was supposed to arrive at my door 29th of june. It did not and now its arriving on the 1 of july and the answer i got from their customer support was "They will send you an sms when its ready to be delivered"

I ORDERD EXPRESS FOR A REASON!. I ordered a few other items with normal shipping and they arrived today 30th of june ...

Ordered a pair of headphones with 99kr shipping thinking that i would receive it within two days. Description said nothing about it being sold out. Now have to wait a month for some damn headphones. If i didn’t complain about it not being here on time i wouldn’t have gotten my 99kr back. If they had mentioned somewhere that it was sold out and i would receive it in 30 days I would’ve saved some time and bought it somewhere else.

Very happy with the customer service. They addresses issues promptly. Ordered so many items online and all the items were good quality.

Never again. Ordered a hair styler and my order got delayed. Then it got delayed again. And then AGAIN! It has been a month now. I cancelled the order and ordered on Lyko today, delivery is in two days.
Never again elgiganten.

I bought a cheap nokia phone for 229 SEK at their store in Kungsgatan, Stockholm last week to receive SMS from my other simcard. But it did not recognize some charachters and therefore it was useless for me. I took it back to the store and they told me because you opened it we do not take it back from you. I told them that the device is defective and it does not say that it does not recognize the charachters but they said that we do not turn it back. I asked for who was the manager of the shop and one guy told me I am the manager. I asked his name and he said Nicolas. I asked for his last name but he refused to tell me his last name or turn back the store badge he had on his neck and told me that I'm the only Nicolas here.
I am very puzzeled because when I was talking to the service person the security guy interrupted us and started explaining the tech matters. I asked his to leave the conversation since it's not his area. Then he threatened me that: "I will throw you out the shop and call the police."

It was my third time in this store and all the times were horrible experiences. The first two times I wanted to buy iPad, the first time I got 5 queue numbers for service person to come in the Apple section. After 57 minutes no one came (I was wondering around the deivces so I didn't care). And when I asked the free staff to help me they refused to answer and told me to take a number. I showed them the numbers I had and they told me to wait while talking to each other and laughing.
The second time, I waited 36 minutes and then no one came again and I left the shop. After a few months I was just passing by and bought this phone which is problematic and had a very unpleasant and unprofessional customer treatments.

I highly recommend you to purchase your devices from other stores in Sweden, and try to avoid this store, which by my experience and my friends' has the worst treatment and policies of all.

Elgiganten allow parking companies outside their stores to cheat their customers by not informing them clearly about parking rules. On a large parking lot there is only one sign informing about the rules. I will never buy from Elgiganten again, as this is bad business morale. Shame on you Elgiganten, cheating customers like that.

The worst customer experience I have ever had in my life. I am not blaming the agents because they are very friendly but seem to be unable to actually help. A package that was supposed to be delivered 3 weeks ago somehow got lost (they blame the courier) but nothings is being doing by Elgiganten to resolve the issue. I get a phone number for Bring. Bring tells me they do not have the package. Elgiganten tells me Bring has the package and made a mistake and needs to reroute the package.... I am stuck in the middle and going in circles which Elgiganten clearly must see in their case notes. Still, they continue to point at Bring... I am so fed up!