I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
Company replied
BAD CUSTOMER SERVICE! being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the item... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package not ready as promised
Package not ready as promised. I have ordered a package online to be delivered to a physical store. It did not arrive on time.
22 January 2026
Unprompted review
Reply from Elgiganten A/S
Hello Piotr,
Thank you for taking the time to leave us a review here on Trustpilot.
I can see that for the order you placed, you chose to have the item shipped from our central warehouse directly to your local store.
This type of delivery is sent together with the regular store shipments and therefore includes both products for the store shelves and customer orders. Because of this, the delivery time can be slightly longer compared to choosing direct parcel shipping to your address or a local pickup point.
I checked up on your order and I can see that the product arrived at the store 22nd of January and is now ready to be picked up.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
3 weeks of waiting and the order is not…
3 weeks of waiting and the order is not even packed
9 January 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I can see that for the order you placed, you chose to have the item shipped from our central warehouse directly to your local store, which means the freight fee is free.
This type of delivery is sent together with the regular store shipments and therefore includes both products for the store shelves and customer orders. Because of this, the delivery time may be slightly longer compared to choosing direct shipping to your address or a local pickup point.
I hope this makes sense. I can see that your product is scheduled to arrive at the store on January 27th. You will receive a text message from the store as soon as your parcel is ready for pickup.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Sometimes very easy and very good…
Sometimes very easy and very good experience sometimes not as good but still ok experience I have with them. But still going to use it again.
18 July 2025
Reply from Elgiganten A/S
Hello Erik,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very pleased to read, that you mostly have experienced us being very easy and good, and that you're going to use us again.
However, I'm curious on how we can make your experience even better and earn that last 5th star?
I appreciate, that you have shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Elgiganten is always a great place
Elgiganten is always a great place.
Nice staff in Taastrup. :)
15 October 2025
Reply from Elgiganten A/S
Hi Dino,
Thank you very much for taking the time to review us on Trustpilot.
I’m glad to hear that your experience with us was a positive one.
We truly appreciate your kind feedback, and I hope you’re enjoying your new product.
I wish you a wonderful day.
Kind regards
Slim
Elgiganten Customer Center
Insufficient packing
Insufficient packing , very bad behaviour from the staff in Fields.
18 January 2026
Reply from Elgiganten A/S
Hello Christos,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to hear, that you experienced insufficient packing and bad behavior from our store in relation to your latest click and collect order. That doesn't live up to our standard of course.
I'll take your feedback in internally, so we can make sure those situations won't happen again.
Thank you for sharing your experience.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Super let at handle online på hjemmesiden
Super let at handle online og der gik kun 15 min, så var der besked om at min varer var klar til afhentning ⭐️⭐️⭐️⭐️⭐️
17 January 2026
Reply from Elgiganten A/S
Hej Tonni,
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder os at høre, at du er tilfreds med at handle i Elgiganten og at din oplevelse har levet op til dine forventninger.
Vi håber at du bliver glad for dit nye produkt!
Du ønskes en god dag!
Venlig hilsen
Benjamin
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hej Rana,
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle i Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for dit nye produkt.
Jeg ønsker dig en dejlig dag!
Med venlig hilsen
Marcus
Elgigantens Kundecenter
Good services
14 January 2026
Reply from Elgiganten A/S
Hi Stefan
Thank you very much for taking the time to share your experience with us.
I’m delighted to hear that you are satisfied with shopping at Elgiganten and that your experience met your expectations.
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
Wishing you a pleasant weekend!
Kind regards
Freja
Elgiganten Customer Care Center
Great customer service
Great customer service, in 5 minutes your colleague Alexander helped me with an acquisition and guidance throughout the whole process.
Kudos to you! Great setup compared to your competitors
14 January 2026
Unprompted review
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to review us on Trustpilot.
I’m glad to hear that your experience with us was positive, and that my colleague was able to assist you well.
We truly appreciate your positive feedback.
I wish you a wonderful day and a great weekend.
Kind regards,
Slim
Elgiganten Customer Center
Why even have retail shops?
Why even have retail shops if basically none of the products I want are ever on display? And to make it worse, why make it so hard to find out what might be on display?
Calling yields very little info and even in the store you have to ask multiple people before finally learning that the product you want to see is not available for demo. This happened to me both for a laptop and a computer mouse. In both cases I wanted to compare some of the most highly rated products in their category to get a subjective impression. I would have even been willing to pay the few percent more for the chance to walk out of the store with a purchase I feel confident about. But no, some products are available in the box, others they can order for you and send to your home. Then I might as well order online and chose a cheaper shop.
16 July 2025
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I am sorry to hear that you are disappointed about not being able to see the products on display in our stores. We offer a wide range of items, and although we would like to, it is unfortunately not possible to have every product on display.
You can always check on our website whether a specific product is displayed in a store. When you visit the product page and look at the stock status, it will be marked with ‘Udstillet i butik’ if it is available for viewing in the specific store.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hi Majed,
Thank you very much for taking the time to share your experience with us.
I’m truly pleased to hear that you’ve been satisfied with both your purchase and the overall experience. At the same time, I completely understand that a longer delivery time can be less than ideal.
Your positive feedback is greatly appreciated, and we’re thankful that you chose to share it with us.
Wishing you a wonderful day.
Best regards
Akin
Elgiganten Customer Care Center
Great service!
12 January 2026
Unprompted review
Reply from Elgiganten A/S
Hi Brian,
Thank you very much for taking the time to review us on Trustpilot.
I’m glad to hear that your experience with us was a good one.
We truly appreciate your positive feedback, and I hope you enjoy your new product.
I Wish you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Good service
25 November 2025
Reply from Elgiganten A/S
Hej Mahantesh,
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle i Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for dit nye produkt!
Din positive feedback er værdsat, og vi sætter stor pris på, at du har valgt at dele den med os.
Jeg ønsker dig en god dag!
Med venlig hilsen
Slim
Elgigantens Kundecenter
The click and collect ordering was very…
The click and collect ordering was very time consuming and complicated. Will not be doing that again.
10 January 2026
Reply from Elgiganten A/S
Hi Rebekka,
Thank you very much for taking the time to review us on Trustpilot.
I’m very sorry to hear that this was your experience.
We are always striving to improve, and we use our customers’ feedback exactly for that purpose.
I do hope you are enjoying your new product.
I wish you a wonderful day.
Best regards
Slim
Elgiganten Customer center
Good company never had problems with…
Good company never had problems with when buying electronics
10 January 2026
Reply from Elgiganten A/S
Hi
Thank you very much for taking the time to share your experience with us.
We’re pleased to hear that you’ve consistently had positive experiences when purchasing electronics from us. Your trust and continued support mean a great deal, and we truly appreciate you choosing to shop with us.
We look forward to welcoming you again in the future.
Wishing you a pleasant day!
Kind regards
Freja
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs!
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hi Nour,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is appreciated, and we really appreciate that you have chosen to share it with us.
Have a nice day!
Kind regards
Marcus
Elgiganten Customer Service
Excellent customer service
Excellent customer service, your employees always ready to help in the store. Good prices for electronics.
3 January 2026
Reply from Elgiganten A/S
Hi Samson,
Thank you very much for taking the time to share your experience with us.
I’m pleased to hear that you are satisfied with shopping at Elgiganten, and that your experience has lived up to your expectations. We hope you will be very happy with your new product.
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
Wishing you a wonderful day!
Best regards
Akin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience with helpdesk was exceptional. We hope you enjoy your new product!
Your positive feedback is appreciated, and we really appreciate that you have chosen to share it with us.
Have a nice day!
Kind regards
Marcus
Elgiganten Customer Service
Product sold without stock
They canceled the order because they say they had a stock error, and therefore do not have the product available, and yet the product is still there on the website.
30 December 2025
Reply from Elgiganten A/S
Hi Rafael,
Many thanks for taking the time to share your experience with us.
I am very sorry that there has been a stock error on the product in question, and that your order has therefore been cancelled. It is of course not a satisfactory experience.
Although we strive to minimize stock errors, unfortunately they can occur. When a product is to be picked up in a store, in some cases a situation may arise where the store, in connection with clarifying the order, discovers that the last product is not actually in stock.
Sometimes it can take a couple of days before this is corrected in our systems, we apologize for that.
As a large number of goods are handled in and out of the stores every day, differences in stock may occur.
Your feedback will be shared internally, so we can work on improving ourselves going forward. We apologize for the inconvenience this has caused, and thank you for bringing the problem to our attention.
If you have questions or want help making a new order, you are always welcome to contact us at social.ccc@elgiganten.dk. We are ready to help you.
I wish you a good day!
Kind regards
Marcus
Elgiganten's Customer Center
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.