Received best pair of McQueen boots which were sealed, original and best condition both boots and the packaging. Despite Christmas holidays, the delivery was smooth and quick with great tracking.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found the boots I’ve been eyeing for some time with a nice discount. Immediately ordered them and it was an easy check out. The boots were delivered 2 days later. The package was a recycled box, but s... See more
received my UGG order from Eleganza and I’m very happy with the whole experience. The delivery was fast, the packaging was neat, and the product is exactly as described. The boots are authentic, high... See more
Company replied
Great online store, shipment came after 1 working day. Good tracking links and info from elegance on emails with status update of the delivery.
Company details
- Haute Couture Fashion House
- Children's Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Eleganza is al meer dan 45 jaar een toonaangevende bestemming voor premium mode. Wat begon als een fysieke modezaak is uitgegroeid tot een gevestigde naam in designerkleding — met onze winkel in hartje Utrecht en onze webshop eleganza.nl. Bij Eleganza vind je een zorgvuldig samengestelde collectie van de meest gewilde luxemerken, waaronder Moncler, Stone Island, Golden Goose, Parajumpers en C.P. Company. Elk item wordt met aandacht geselecteerd, zodat je altijd verzekerd bent van authenticiteit, kwaliteit en de nieuwste collecties. Wij geloven dat premium mode hand in hand gaat met premium service. Daarom maken we je winkelervaring net zo bijzonder als de kleding zelf: persoonlijk advies, snelle en zorgvuldige verzending, en een soepel retour- en ruilbeleid. Heb je een vraag? Ons team denkt graag met je mee. Of je nu langskomt in Utrecht of online bestelt — je mag rekenen op persoonlijke aandacht en betrokkenheid. We zijn er trots op dat klanten al jarenlang bij ons terugkeren voor hun favoriete merken. Jouw ervaring betekent veel voor ons. Heb je bij ons gewinkeld? Dan horen we graag wat je ervan vond — jouw feedback helpt ons elke dag beter te worden.
Contact info
Lijnmarkt 41, 3511 KG, Utrecht, Netherlands
- 0346-244095
- webshop@eleganza.nl
- www.eleganza.nl
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and without a doubt…
Fast delivery and without a doubt ordered immediately. Nice pants. Thank you!
8 March 2023
Unprompted review
Reply from Eleganza.nl
Thank you for the kind review.
Greetings, team Eleganza
Top service!!!!!!!
26 February 2023
Reply from Eleganza.nl
Bedankt voor uw positieve review.
Groet, team Eleganza.
Veja campos wrong size in wrong box
Ordered a pair of Veja campos. They didn’t check inside the box to make sure the size was correct. Wrong size in the wrong box. Now I have to return it. Maybe check before sending that correct size in the correct box.
12 January 2023
Unprompted review
Top service !
28 December 2022
Ordered a sofa a month ago on a week…
Ordered a sofa a month ago on a week delivery an still no show, us an ur b&q partnership have both tried ringing an still no answer, poor service ill be having a refund if not sorted in a couple of days
5 December 2022
Unprompted review
Super service!!!
20 December 2022
The website says next day delivery if…
The website says next day delivery if ordered before 23.59 but it was delivered 2 days later. Then I was told it’s due to me choosing GLS courier . If I choose the other courier it would be there sooner. How is a customer suppose to know that ! Not impressed
18 December 2022
Super service
25 November 2022
Top Service!!
25 November 2022
Snelle levering en product was top.
16 November 2022
Reply from Eleganza.nl
Hi, thank you for your nice review!
Best regards, team Eleganza
bad experience
bad experience. delivery was the problem, GLS, that sh!t company all over the europe!
13 September 2022
Service is top
29 August 2022
Reply from Eleganza.nl
Hi, wat goed om te horen dat u zo tevreden bent. Bedankt voor uw review!
Groet, team Eleganza
Reply from Eleganza.nl
Hi, thank you for your nice review!
Regards, team Eleganza
Reply from Eleganza.nl
Bedankt voor de positieve review!
Groet, team Eleganza.
Top service!!!!
25 July 2022
Reply from Eleganza.nl
Fijn dat je zo tevreden bent over onze service!
Groet, team Eleganza.
I didn't receive the product yet
I didn't receive the product yet. It was supposed to arrive 4 days ago.
20 June 2022
Reply from Eleganza.nl
Dear Maher,
Unfortunately, Trunkrs could not deliver your parcel last friday.
I can see that your parcel is delivered last night! We are really sorry for this delay.
Best regards,
Team Eleganza
Super snel levering!
2 May 2022
Reply from Eleganza.nl
Goedemiddag!
Bedankt voor uw review :)
Groet team Eleganza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.