ElectroMarket.co.uk Reviews 

1,614
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and helpful staff, who provide valuable advice and quick resolutions. Many people praise the rapid delivery, often receiving orders quickly, sometimes even the next day. Consumers are also very satisfied with the quality and range of products, finding them good value and well-made. However, some customers noted delivery issues, including unfulfilled next-day promises, or items arriving damaged or going missing. A few also experienced faulty products upon arrival or shortly after, with some facing difficulties with after-sales support.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and value for money. Many... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising products as well-made, top-quality, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more

Company replied

Rated 5 out of 5 stars

I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... See more

Company replied

Rated 5 out of 5 stars

We had ordered some snow liquid for our school. It was next day delivery, however the item had not been delivered. We got in touch with Electromarket and explained the situation. The item was with the... See more

Company replied

Rated 5 out of 5 stars

Called this company twice now for information and technical assistance, and spoke to Mike in sales both times, and I’m guessing this was a coincidence, but what a guy. Great knowledge and very helpfu... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,614)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Overestimated power output.

I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and paid for the return of the large package and have received a full refund within a few days. Excellent service and an amazing range of products.

28 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Kevin,

Thank you for your wonderful review. We’re so pleased to hear that our customer service team was able to help you through the return process smoothly and efficiently. We understand that choosing the right speaker system can sometimes be tricky, so we’re glad we could assist and get everything resolved quickly for you.

We really appreciate your kind comments about our product range and service, and we hope to help you again in the future.

Kind Regards

Rated 5 out of 5 stars

Delivery was on time and goods arrived…

Delivery was on time and goods arrived just as we expected in good condition.

Good value for money.

18 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Trevor,

Pleased to hear about the experience you have had.

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Item was exactly as described

Item was exactly as described. Delivery was amazingly quick.
Very happy with the service and the record player works perfectly.

19 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Lee,

Pleased to hear about the service you have had and how quick the delivery was for you.

Kind Regards

Dean

Rated 5 out of 5 stars

Excellent product top quality fast…

Excellent product top quality fast efficient service 👌 will definitely buy again just about to order another record case there brilliant 👏

23 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Mark,

Really pleased to hear about the service you have had and how happy you are with the product.

Kind Regards

Dean

Rated 1 out of 5 stars

Wrong item, no exchange organised, then no other resolution offer but pay again or miss sons birthday

Unfortunately, I was sent the completely wrong item. An amp was ordered, and a classical guitar was received.

When an email from them stated .
'The earliest we can do this is the 22nd May'. for an exchange, and my reply was ' yes that's no problem, would you be able to find out what sort of time it would be? ' When they replied, stating they couldn't confirm the time, not asking for confirmation if I wanted to continue, not stating they wouldn't arrange it on the date spoken about unless I confirmed? Poor communication on that front. I assumed as I already confirmed the date was not a problem, that the exchange was arranged.
We waited until 1530 to call and chase, as we know most of our local delivery men, and were told the exchange was never arranged because they didn't confirm that it was done and stated 'We did not have any confirmation that you wanted to do the exchange'. Even though I already had confirmed the date was fine i was just curious if times were given.

No resolution was given apart from me having to pay for another Amp and next-day delivery. Or wait until after my son's birthday for it to be swapped as their couriers do not do exchanges on weekends.

Was told that no goodwill gesture of resending out the correct item could be done until the wrong item was returned first.

Returned the item myself to an Evri drop-off point. Assured a refund will happen once the item is back with them, however, this doesn't help. I have today and the weekend to resolve a main part of my son's present on Monday, and I have to pay again regardless for their errors!. Safe to say I won't be using them again, and certainly if an item is needed for a present.

22 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Alex,

I am sorry to hear about the experience you have had.

Of course, sending you the wrong item was a mistake, and we apologise for that happening.

With regards to the exchange, we did not confirm that the exchange was set up and we were waiting on more information from you. Having read through the emails, i can see that there was a bit of a communication misap.

The fact that it was a bank holiday weekend unfortunately made an exchange on the Monday impossible, so the option to buy a new amp was so that it would have arrived in time for you. We would then of course arrange to get the parcel back from you and process a refund as soon as it was returned.

Again, apologies for the experience and thank you for your feedback so we can make sure the service improves moving forward.

Kind Regards

Rated 4 out of 5 stars

The speakers what I ordered was a…

The speakers what I ordered was a little smaller than what was showed but I have lots of stairs and he brought them up with no problem

18 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Arnold,

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Great customer service had a little…

Great customer service had a little manufacturer problem with a piece of equipment I purchase through electromarket and their customer service was second to none Russell dealt my query with speed and professionalism - highly recommended 5 stars without a doubt

20 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi David,

Very pleased to hear about the great service you have from Russ.

Thank you for your review and feedback.

Kind Regards

Rated 1 out of 5 stars

Vonyx system I don't recommend to anyone.

customer service has been excellent, and I truly appreciate the support and communication from the team. However, based on my personal experience, I would not recommend the Vonyx system to others due to the product performance and guarantee issues I have faced.

In comparison, even Partybox speakers perform much better in terms of sound clarity, quality, and reliability. Unfortunately, the programmes and events I conducted using this system did not meet expectations, and the overall performance has been very disappointing with public feedback on sounds output through Vonyx.

1 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hello, we're sorry to hear the equipment has not worked out as you had expected, I can see we have had a long list of communications with yourself attempting to guide you on using the products purchased.

As it appears we've mentioned in our email exchanges, it may be that the items you purchased are not suited to your requirements, which after this length of time of you owning them is limiting how we can support you further.

If you experience any faults with the equipment, please reach out to our customer service team.

Kind regards,
Team Elctromarket.

Rated 5 out of 5 stars

Great service and the products are great

Great service and the products are great

6 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Kusa,

Pleased to hear about the experience you have had and how great you have found our products.

Thank you for your review.

Kind Regards

Rated 2 out of 5 stars

Had a new Karaoke system delivered…

Had a new Karaoke system delivered within a day of ordering . Took it away for my moms80th party and the receiver for the mikes in the bass box fell apart so we couldn’t use it . Still waiting for my replacement part a week later .. hence a crap star rating .

25 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi,

I am very sorry to hear about the experience you have had and that you are now still waiting for the replacement.

If you have not already done so, please contact us directly so we can resolve this for you.

Kind Regards

Rated 5 out of 5 stars

been dealing with this business from…

been dealing with this business from 2019 and they never fail. Great choice to buy equipment. Cheers guys.

1 May 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Richie,

Pleased to hear about the experience you have always had with us.

Thank you for your review and continued custom.

Kind Regards

Rated 5 out of 5 stars

Good sevice from Electromart.

Received radio tuner in good time, well packed and in new condition. Thanks for the good service.

14 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Kenneth,

Pleased to hear about the good service you have had.

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Before I wanted to purchase a music…

Before I wanted to purchase a music system, I called customer service, and they were extremely helpful. I made my order—I purchased the RP310 System, Vinyl Deck, and Amp. Delivery was made the next day. Fantastic service. The system is very nice, straightforward to set up. Overall, I'm very happy, and I would recommend Electromarket to go to if you want a good music system.
Basil

10 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Basil,

Really pleased to hear about the fantastic service you have had and how happy you are with your new set up.

Kind Regards

Rated 5 out of 5 stars

First class Hassle free ordering at…

First class Hassle free ordering at amazing prices second time order

20 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Andrew,

Really please to hear about the first class experience you have had with us.

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Easy website

Good website
Good prices and excellent service

24 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Good afternoon,

Really pleased to hear about the good prices and excellent service you have had from us.

Kind Regards

Rated 5 out of 5 stars

Vonyx 10" speakers

well made product, delivered on time, tough packaging, and looking forward to plugging these speakers in

22 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Jon,

Thank you for your 5* Review.

Kind Regards

Rated 5 out of 5 stars

The sales team were very helpful and…

The sales team were very helpful and knowledgeable

17 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Tomas,

Pleased to hear how helpful and knowledgeable the sales team were for you.

Thank you for your review.

Kind Regards

Rated 5 out of 5 stars

Great buying experience

I bought a full p.a system package from here. Excellent product & fast delivery. Reasonably priced gear too.

12 January 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Jamie,

Very pleased ot hear about the experience you have had and how happy you are with your purchase.

Kind Regards

Rated 5 out of 5 stars

Powered mixer

Very easy to use your web site and payment system and the prices are good too and I have used the mixer already and the sound is fantastic

1 April 2026
Unprompted review
ElectroMarket.co.uk logo

Reply from ElectroMarket.co.uk

Hi Colin,

Thank you for your 5* review about the prices and quality of the product.

Kind Regards

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