The Electric Heating Company Ltd Reviews 

880
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Many customers and clients frequently praise the technical support team for being extremely helpful, patient, and knowledgeable when guiding people through complicated troubleshooting steps and repairs. Reviewers consistently mention the remarkably fast delivery of replacement parts and the professional, reassuring guidance provided during successful heating system installations. Some reviewers were not entirely happy with product reliability and experienced occasional equipment failures or parts breaking down unexpectedly. A few individuals also mentioned experiencing unexpected difficulties with specific boiler models and noted occasional instances where getting proper assistance proved challenging.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable during technical issues and... See more

Customer service

Customers report positive experiences with customer service, consistently praising the expert knowledge and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful and courteous technical... See more

Product

Users describe ambiguous interactions with product, reflecting a mix of strong praise and severe criticism.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd time calling the tech support line, both times it’s been great to have expert knowledge on the end of the phone. Helped successfully diagnose the issue quickly with direct easy steps to follow.... See more

Company replied

Rated 5 out of 5 stars

Following a new kitchen install and new radiators, our boiler kept shutting down. Mark was very thorough and helped us assess the issue and identify the problem was with the plumbing and helped us fig... See more

Company replied

Rated 5 out of 5 stars

We are hugely grateful to the tech support from John Webb, who saved the day. We had a heating system pack up and were left stranded by the installers. John came to the rescue. He made it his missi... See more

Company replied

Rated 5 out of 5 stars

great service and back up from the guys at ehc…. john and rob in technical helped with any questions and problems we encountered during install… fitted a mercury combi boiler and was impressed with th... See more

Company replied


Company details

  1. Boiler Supplier
  2. Heating Contractor
  3. Heating Equipment Supplier
  4. Boiler and Heating Service
  5. Hot Water System Supplier
  6. Radiator Shop

About The Electric Heating Company Ltd

Written by the company

Untitled-350-350px

The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

Contact info

4.9

Excellent

TrustScore 5 out of 5

880 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(880)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great radiator - great service

Easy to choose the right radiator. Fast delivery. Easy to fit and has turned a small, very cold, downstairs toilet/cupboard/hallway extension into a toasty space.

26 November 2023
The Electric Heating Company Ltd logo

Reply from The Electric Heating Company Ltd

Hi Maria

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Informed advice

My Fusion E10 boiler needed a replacement for it's Sunvic controller so when I phoned up EHC one of the older technicians Knew what is a compatible one.
So,I ordered it and it arrived two days later,
great service,all I've got to do now is fit it!
Long live the old and experienced,where would we be without them.

28 November 2023
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Reply from The Electric Heating Company Ltd

Hi Nicholas

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service from John in the…

Excellent service from John in the technical support team to help resolve an issue, and very quick dispatch of a replacement part for minimum time without a working boiler. Thank you.

28 November 2023
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Reply from The Electric Heating Company Ltd

Hi Matt

Thanks for taking time to leave a review.

Rated 5 out of 5 stars

Amazing customer service!

I called customer support for some advice and a technical expert named Rob talked me through what I needed to know. He was professional and explained everything in simplistic terms so could understand exactly how the system worked, offering some great advice! Thanks again.

30 November 2023
Unprompted review
The Electric Heating Company Ltd logo

Reply from The Electric Heating Company Ltd

Hi Mark

Thanks for taking the time to leave a review.

Rated 2 out of 5 stars

The spare part item ordered from the…

The spare part item ordered from the website arrived without the leads as shown in the spare part picture on the website.

UPDATE. Spoke with EHC and all sorted. They understood the issue and were most helpful to sort this out.

16 November 2023
Rated 5 out of 5 stars

great information regarding this…

great information regarding this product.
Answered the phone promptly and called me back.
Emailed me after job regarding ongoing works needed.
thanks- great seervice

15 November 2023
Unprompted review
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Reply from The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great electric boilers and exceptional…

Great electric boilers and exceptional customer service, in fact probably the best ever. John Web from the technical department is amazing and knows his products inside out.
If you’re experiencing any technical issues with your product, call EHC, press 2 and ask for amazing John 😀

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Best Electric Heaters

Easy to use website and really fast delivery. I already knew we wanted heat retention electric radiators and EHC offered a great range if sizes and gave an easy to use guide to gel you calculate the right size heater for your rooms. We also bought the DSR unit which allows you to control the heating from your mobile or ipad which is do easy to use. You can monitor the temperature in individual rooms and programme the radiators accordingly. The radiators look great were easy to install and cost a fraction to run compared to the old electric heaters that were in the house when we moved in. They also retain the heat fir over an hour after after they switch off do our house is never cold now

1 November 2023
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Reply from The Electric Heating Company Ltd

Hi Pauline

Thanks for taking the time to leave a review, it's always good to hear feedback about our products.

Rated 5 out of 5 stars

Proper well organised company

Good product
Super fast service
Great technical advice
Can’t fault this company without a doubt will use again

31 October 2023
The Electric Heating Company Ltd logo

Reply from The Electric Heating Company Ltd

Hi Steve

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. We had to exchange a part and the chap couldn't have been more helpful.

10 November 2023
Unprompted review
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Reply from The Electric Heating Company Ltd

Hi Ann

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Good Customer Experience.

Good Customer Experience.

Ordered on a Sunday, received a call Monday after a quick online query at the time of placing the order and received promptly on Tuesday!

Easy online ordering, pleasant Customer Assistance over the phone and everything received as expected.

Perfect!

29 October 2023
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Reply from The Electric Heating Company Ltd

Hi Fred

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Helpful and Quick

I used the company on recommendation of a friend. Went on line and made my order am before the end of day had an email asking would I be in on a specific day and giving me other options. From order to delivery 3 days. Very happy with the company and the product, does exactly what it says on the web sight.

18 October 2023
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Reply from The Electric Heating Company Ltd

Hi John

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

All the team were incredibly helpful…

All the team were incredibly helpful and made my shopping experience great. Nothing was too much trouble excellent in every way.

25 October 2023
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Reply from The Electric Heating Company Ltd

Hi David

Thanks for taking the time to leave a review, i will make share your kind words are passed on.

Rated 5 out of 5 stars

Had a problem with boiler

Had a problem with boiler, rang Tech Desk and spoke to John, diagnosed fault immediately and after payment the part with me next day, I echo previous comments about a lack of accredited people with experience of these boilers in the area I live. THANKYOU once again John

18 October 2023
Unprompted review
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Reply from The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

EHC are extemporary

EHC have been extemporary in all my dealings, from the initial phone call discussing my boiler needs, through ordering and the delivery including several phone calls in between to ask questions. When you are dealing with a company, this is exactly how the experience should be, friendly, helpful people, excellent communication and to top it off, brilliant products.

18 October 2023
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Reply from The Electric Heating Company Ltd

Hi Kate

Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

This is the best company I have ever…

This is the best company I have ever dealt with online
Amazing speedy delivery
I ordered the wrong pcb so I phoned there tec guy he showed me where i went wrong and sorted it in minutes
Thanks for a top rated service

2 November 2023
Unprompted review
The Electric Heating Company Ltd logo

Reply from The Electric Heating Company Ltd

Hi Steve

Thanks for taking the time to leave a review.

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