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ELD mandate Reviews 2,790

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TrustScore 4.5 out of 5

4.7

Business Services
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and expertise in resolving issues and assisting with installations. Many people highlight the excellent service provided, noting the efficiency and professionalism of the team. Reviewers frequently mention specific individuals who went above and beyond to ensure a positive experience, making them feel well-supported. However, some customers were dissatisfied with the overall service and customer support, describing it as incompetent and unreliable. A few people reported issues with equipment not working, unhelpful technical support, and difficulties in resolving problems even after numerous attempts. There were also concerns about the clarity of service contracts and issues related to billing for services.

What people talk about most

Service

Customers had positive experiences with service, often praising individual agents like Luis, Jason, and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise individual staff members like... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise specific... See more

Based on these reviews

Rated 5 out of 5 stars

Angela went through the installation process with me. She did a great work, complete the whole process with patience. I therefore recommend her good work, and customer support. Thanks Angela and have... See more

Rated 5 out of 5 stars

ELD Mandate luis. Luis was helping me out to get my hour back and he was great! Appreciate it🙏

Rated 5 out of 5 stars

Luis is an Awesome guy helpful, very quick and took care of all my issues Thank you very much Luis!

Rated 5 out of 5 stars

Robin_sajju. Was very helpful to assist with my device installation..I give it a 5 star

Rated 5 out of 5 stars

Jason, he help with ELD trouble shooting and fixed my logbook thank you very much Adam Abdalla

Rated 5 out of 5 stars

Luis has been a good customer service for me and I recomend everyone to contact him whenever needs a service.

Rated 5 out of 5 stars

Robin_sajju was very helpful This guy really knows his stuff Super cool Thanks robin

Rated 5 out of 5 stars

I like to give a big five to James for being helpful in the time of need .

Rated 5 out of 5 stars

Luis, was very helpful and knowledgeable, However, I have talked to other customer service representatives and they all provide excellent service.

Rated 1 out of 5 stars

I buy dash cam from them they charge me 350 dollars for dash cam and they charge 40 dollars for every month that dash cam work only one month now its more than 5 months my dash cam not recording i cal... See more

Rated 1 out of 5 stars

ELD Mandate – Absolute Disaster of a Company ELD Mandate is by far the worst ELD / GPS / dash cam provider I have ever dealt with in my 3... See more

Rated 1 out of 5 stars

I have very bad experience with ELD Mandate .I was drove 3 or 4days and after that that eld book automatically graff clear .Nothing record shows there. .I am Alberta but my graff always shows 1 and ha... See more

Rated 1 out of 5 stars

I have very bad experience with ELD Mandate .I was drove 3 or 4days and after that that eld book automatically graff clear .Nothing record shows there. .I am Alberta but my graff always shows 1 or 1 a... See more

Rated 1 out of 5 stars

Ordered 2 cameras in April 2023. Was never able to get customer service to help us get them hooked up. We would call and they would call back at 10 or 11 PM. We don't have mechanics here except during... See more

Rated 1 out of 5 stars

Devices are terrible. Customer support and service is terrible. This is the worst eld company out there ! They cannot even provide the video footage from the dash cameras

Rated 1 out of 5 stars

This is a bully sheet device wen she starts to work she told me not contract and not anything nav she have contact with me get off you’re device and your services

Rated 1 out of 5 stars

ELD Mandate is the worst ELD/Dash Cam provider I’ve dealt with. Their service is misleading, support is unreliable, and they appear more focused on taking money than actually helping customers stay... See more

Company details

  1. Business Services

Information provided by various external sources

Helping fleets of all sizes become compliant and more efficient for years. We care about customer support at an industry leading price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Luis

Luis, was very helpful and knowledgeable, However, I have talked to other customer service representatives and they all provide excellent service.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

These guys are a rip off

These guys are a rip off! Dealing with them financially is a huge nightmare. They made up bill charges, falsified my logs just to make mileage make sense...(apparently I drove 2 miles into Alaska at one point) SERIOUSLY! One time, my mileage read that I only drove 1 mile into Utah....I LIVE IN UTAH! Look, these fake "positive" reviews are just that...fake and paid for. My IFTA and mileage need to be accurate, not made up! There are legitimate ELD companies out there...THIS ISNT ONE OF THEM! It is your choice, of course! This is a warning only...The billing lies and "hidden" charges are a whole other chapter!

7 January 2026
Unprompted review

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