El Corte Inglés Reviews 

I bought a vacuum cleaner from El Corte ingles online in January 2025. It broke in early September 2025.
El Corte Ingles told me to contact Hoover, the manufacturer. In October Hoover agreed to send me a repair part, but it was not delivered.
Six months on, (March 2026) after many, many fruitless emails and telephone calls to El Corte Ingles, i still have not had a refund.
I will never buy anything from El Corte Ingles again. Hipercor supermarket, yes, but ElCorte ingles, no!

On Saturday we went to El Corte Ingles in Marbella to purchase and Apple watch as they had it on offer. We were served straight away and the gentleman was excellent. He asked the right questions and made me realise that for 4 years I had Cellular and really didn´t need it. Not only is the watch way more expensive, you have to pay for a multi-sim every month. Not only that, when you purchase Apple through El Corte Ingles, you have 1 year with Apple and El Corte gives you another 2 years. Obviously, many things won't be covered, but this is still better than just one year. So I purchased a watch saving 70€ on Apple prices. Removed my multi-sim, saving nearly 100€ a year, and have 2 extra years of warranty.

Not only this, but the Apple store in Marbella is so busy and so hard to talk to anyone. For years we have always puchased at Apple but from now on will go to El Corte Ingles for the calm, quiet service and the warranty. I think the gentleman's name was Adriel.

I placed an €80 order online during a promotional sale. Unfortunately, the delivery date was postponed multiple times, and the item was only shipped a month later—after the sale had ended. When it finally arrived, it was the wrong product, even though my original order confirmation clearly showed the correct item.
I contacted customer service to request a replacement, but I was then informed that the item was out of stock. After waiting an entire month, I was disappointed to be told there was nothing they could do. No alternative solution, refund clarification, or goodwill gesture was offered beyond acknowledging that the situation was “unfortunate.”
Delays can happen, and mistakes can happen—but what was most frustrating was the lack of accountability and proactive customer support. I hope the company improves its communication, inventory accuracy, and customer service response process so future customers do not have a similar experience.

I've been trying to order some crockery online. El Corte Ingles gave me an expected delivery date then the transpirt company gave me a "maximum" delivery date for the following day. Nothing arrived so I called at the transport hub, to be told that one of the packages had not been delivered and to contact ECI. I did that and was told it would be sorted and I should expect a delivery soon. Then 5 days later I received an emaul from ECI saying the order was cancelled without any explanation. This is the second time this has happened so I would advise people not to order anything from ECI online.

Very disappointed with this company

Three days trying to complete a purchase, in spite I have provided my el corte ingles credit card and al necessary details, when it comes to complete the purchase, they send a confirmation code to my OLD MOBILE NUMBER,
I have updated it my new number so they can conclude the sale via this

After three days, decided to call, took 30 minutes wait, in spite they say, your waiting time is no more than 5 minutes
After that, they say, they will call me
so they did, to tell me that: For me to update my new phone number, I have to be in Spain physically present with my documentation
. They have all my data, even my credit E.C.I. a credit/store card
is the first thing you need to enter your payment method.
In spite of all this, NOTHING HAS BEEN ACHIEVED!!
The person in customer service did what she could but told me, I cannot update phone numbers online, it has to be for me to go back to Spain, with a passport, DNE to update this.
all this security to stop terrorists from winning the battle, but personally, i think they are winning. just look at us on our knees, trying to remember passwords and others

I made purchases of more than 10.000 euros with this company along the years with them, and always used this credit store card, never a problem, you move your feet a few miles away and all this happens.
as soon as I get back to spain, will close my account with these guys

I am updating my review to 5 stars, as I judged too early after reading some of the comments here and was unnecessarily anxious. My order was shipped after 4 days, and I purchased a Garmin watch at an amazingly good price. Everything worked out perfectly. Thank you.

Shocking Service! Ordered a sideboard from the Alicante store and was told it would be delviered in a week. Notified of a delviery morning, waited in and nothing, phoned up, it will be with you by 2pm, waited, then called again, it will be with you by 9pm, no show. Contacted them over the next two weeks about 14 times and each time I was told someone would look into it. Escalated my complaint and eventually after a month they confirmed they didn't have the stock, so it was never on a van and I would finally get my refund. Just appalling service

This rates as the worst customer experience ever! They make it impossible to return online purchased items for a refund if you aren't happy with the product. Despite numerous requests through chat, email and by phone, they failed to provide returns authorisation and the necessary return shipping label or home collection, and refused to accept the item for an in-store return. After more than a month of struggles and the return window having closed, they finally claimed to have no record of a return request. Their actions amount to a complete breach of their own commerical contractual agreement, and breach of EU statutory consumer law. Customer service are hopelessly disconnected, have no management and tracking systems in place, no escalation process, and are either seriously incompetent, negligent, or dishonest. I will never buy from Corte Ingles again. There are plenty of other more ethical retailers so I suggest to avoid Corte Ingles.

Terrible service. I ordered online twice and both times there were major issues. Delayed delivery by more than two week, no communication or update on status of order when it didn't arrive. Unhelpful customer service. Unable to cancel and get a refund. Don't bother buying onine, it's appalling.

I ordered online (beginning of september) a Dior perfume that had no smell and an orange/brown colour to it. It was obviously off. I rejected the delivery of a replacement and wanted the delivery man to take the original perfume away but he said he wasn't instructed to collect anything. Three months later at end of December they were still insisting I pay for the perfume as I had not returned the bottle!!! Now they were asking the original payment of €102 plus interest that had accrued of €44. A totally unacceptable way of handling this problem. In the end I paid up as I was being harrassed by calls from their finance department. I used to have a Corte Ingles account but I have deleted it along with my card and don't intend buying there again. I used to think they were a reputable store but not any more!!!

Worst customer support, this is the second time I have emailed 6 times to their main support without any answer.

This i never used or buy it from!probably i opened the web site by mistake when aperead on my screen!they try severals time to get the money from my UK account!!!!they are FRAUD!stop taken money from meeee!i will report this fraud!you are just taken money from innocent!! people

Items that were supposed to be ON SALE, were not. Full prices were erroneously applied.

Almost after a year, I am still waiting for a reply.

Oh, the irony: The department store called "The English Court" does not provide service English.

Avoid.

I purchased a television from El Corte Inglés on December 1st, with delivery promised for December 10th. As of today, December 16th, I still have not received the product or any confirmed delivery date.

Multiple attempts to contact customer service have resulted in generic responses, contradictory information, and no resolution. The lack of professionalism, poor communication, and failure to manage orders properly is unacceptable.

This delay is causing a direct financial loss, as it affects a manufacturer promotion (LG) that depends on timely delivery. I urge El Corte Inglés to improve their logistics and customer service processes.

I hope this review encourages the company to take urgent action to fulfill orders reliably, and stops other potential buyers from buying in this store.

They sold me a broken lamp, made me pay return shipping (Illegal), and now stole the item + money. Order #[2529056003899]. Now they are ignoring my emails. Do not buy form them!

Me han cancelado una compra realizada en single day supuestamente por falta de stock, pero el producto está disponible en su web

Every few years I make the mistake of ordering something from El Cortes Ingles, thinking that they must surely have improved, but every time I am so bitterly disappointed. It really is the worst customer service I have ever encountered from a large store that should know better. They need to train their staff but that is clearly not happening. In my latest situation I had ordered something that, when it came, was very different from the photo on their website and something I could have bought much cheaper from numerous other stores online. I cannot tell you how many hours of online conversations and emails it took to get nowhere. Emails always go unanswered, but by phone it takes forever to get through the myriad of questions only to finally speak to an operator who, invariably, cannot help. Really they couldn´t give a stuff about their customers and I wish Spain had a decent alternative department store.

We ordered some extra material for our sofas. The order took three visits and numerous emails.

Finally, we received an email letting us know the item was ready for collection at the Cartagena store.

Went, to be told it’s not here it’s on its way from the Murcia store.

I said we have an email specifically stating it was at the Cartagena store.

We were then told this happens all the time, it’s a system error. When the item arrives at one store to be shipped to a nearby store, the system sends out an incorrect email.

They explained it wasn’t their fault.

I asked if it was my fault!

I explained it has to be someone’s fault and they should tell their IT department to fix this error, so it stops happening.

They were not interested. I have written a dozen emails to customer services. I have never received anything more than a case number.

Is this the Spanish version of John Lewis? No, it’s more like John from the Sunday market.

Bought a digital gift card, which is stuck in "delivery" for a day. Ruined the surprise.

We agreed to buy a sofa from Alicante store. To be delivered 3 days later ( Thursday). But the sales manager mixed week numbers up - so new date Thursday week after. 7 days later. But then ECI said the sofa was to be sent from Valencia. And they only came to our area once a week. Friday afterwards. Delayed by 15 days. Sofa arrived 1 day before we left Spain.