Elavate Reviews 20,652

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and delicious taste, with many highlighting the positive effects on their skin, hair, and nails. The ordering process is frequently described as straightforward and efficient, and the delivery service is noted for its speed and reliability. Reviewers also appreciate the exceptional customer service, often mentioning the helpfulness and professionalism of the staff. However, some customers experienced issues with subscription management, receiving unexpected orders or having difficulty canceling. A few people also reported problems with order delivery, including instances where products were not received. Additionally, a small number of reviewers expressed dissatisfaction with the chocolate flavor and encountered difficulties with the product mixing in cold liquids.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the delicious taste of various... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight regarding improvements in their... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the prompt and fast... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent and amazing customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Read reviews but admit was skeptical but thought I’d take a chance. Super fast delivery, tasty product and great little extras such as storage tin, mini whisk etc. Only a couple of weeks in but do fee... See more

Company replied

Rated 5 out of 5 stars

I Bought Elavate, as i'm a wrinkly 63 year old, on monjaro for diabeties, & thought my body & skin need help, i looked at a lot of different collagen products, but thought Elavate had all elements cov... See more

Company replied

Rated 5 out of 5 stars

This company never ceases to amaze me. Their customer service is second to none, always swift to respond and so professional, caring and generous. Although I purchased the collagen blend to help ease... See more

Company replied

Rated 5 out of 5 stars

Ordered elavate based on reviews I have read. Great customer service, kept me up to date with delivery etc. I went for the three different flavours as wasn’t sure which would like. Started using the... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Elavate's Collagen Blend is the UK's most Concentrated Multi-Collagen product. We pride ourselves in offering premium collagen at a fraction of the cost that market leaders charge. We do this in order to better help the British public know & experience the simply amazing benefits of Collagen Protein. The benefits of our blend go beyond just Clearer Skin, Healthier Hair & Stronger Nails. Our unique formula helps support gut health & natural immunity through Probiotics and Functional Mushrooms. We've gone the extra mile for our customers and created a superblend that delivers more than just collagen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Do not commit

I would give it a minus if I could. I have been signed up for a subscription I didn't want. I have emailed 3 times now to cancel with no response.. now taken a further payment today. Very unhappy!!!

30 April 2026
Unprompted review
Elavate logo

Reply from Elavate

Hi Sonia,

I’m really sorry to hear about your experience and the frustration this has caused, I completely understand your concerns.

I did reach out to you via Trustpilot to request your details so I could look into this and assist you properly, but I haven’t received the information needed to locate your account.

Please could you fill out this form so I can help you further and get this resolved as quickly as possible:
https://tally.so/r/obdN0M

Thank you for bringing this to my attention, and I’m sorry again for the inconvenience caused.

Warm regards,
Alex – Founder of Elavate

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service . Have been taking Elavate for a couple of weeks so a bit early to make a difference but I’m looking forward to seeing and feeling the benefits soon.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy so far 🤗

I read lots of reviews about this product, most were good and some complained about long times for deliveries. I’ve tried other capsules etc but nothing worked with the hip pains and dull skin. Thought I would give it a shot and I am very impressed so far. Delivery was very quick with some added extra gifts. I get messages of encouragement to keep me on track and videos which keep me engaged. I’m only two weeks in but am loving the taste of the chocolate, I make a milkshake with mine. Delicious 😋 I have also put it in my morning coffee which works a treat ( no sugar needed, bonus ). I just hope I will see the benefit in a couple of months time. Thanks Elevate 🤞

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy so far!

Very fast delivery. The container for storage is a great bonus! I chose the chocolate flavour and its lovely, I'll give the vanilla a try next. I'm only taking it a week and so far so good.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

First order was fine but today was terrible.

Previously a good experience but today I placed an order and was unable apply the discount code sent to me by email, subsequently I have a charge for £405 !!!on my credit card. for 9 bags which should be approximately £60 with the 50% discount which was sent plus 8 gifts, I tried using the U.K. telephone number located online and it doesn’t connect, very suspicious activity. I have sent a few emails but not received any response as yet although I think this should have been dealt with immediately.

This morning £405 has cleared from to my credit card. Still no response from my emails sent yesterday, I have sent a further email this morning requesting full postal address, this is tantamount theft in my opinion, I received a response from trustpilot but not from the company, very strange. Buyer beware.

30 April 2026
Unprompted review
Elavate logo

Reply from Elavate

Hey there,

I'm so sorry to hear you've had an unpleasant experience, that's the last thing I want for any of my customers!

To get this sorted for you right away, could you share your order number and the email address you used when placing your order?

Feel free to fill out this form with your info as well:

https://tally.so/r/obdN0M

Once I have those, I'll get straight on it for you.

Many Thanks,

Alex - Founder of Elavate

Rated 5 out of 5 stars

Delicious drink.

My order arrived promptly and there were a lot of freebies in the parcel which was a bonus.
The chocolate flavoured drink is delicious. It is too soon to tell if it’s working but I have been very impressed with the service so far.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I bought the product on line as I have…

I bought the product on line as I have been struggling with joint pain & my skin was not great. The order was quick & effortless. The products arrived well packaged & I had a follow up email & message to check I was a satisfied customer. I bought the neutral collagen so I can add to my coffee in the am. Don’t have the morning joint pain after 10 days. Am very happy with the product, freebies & aftercare service. Thank you

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m just about to start my elevate…

I’m just about to start my elevate journey , ordering and asking questions have been so easy since joining elevate ,
I can’t wait to get stuck into it and see results ,
I’ve ordered the chocolate, vanilla and unflavoured to work out my own preference , as I don’t want hot chocolate every night ,
I’m going to try the vanilla in coffee , and unflavoured in my tea , to see how I get on .
The little whisk that came with it all is perfect it makes all the drinks so frothy and adds the finishing touches to the drink , who doesn’t love a free gift x

30 April 2026
Unprompted review

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