Eis.de® logo
Visit website

Eis.de® Reviews 

21,694
•
TrustScore 4 out of 5

3.8

Sex Toy Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The cheap stuff can break fast and especially the stuff for bondage i would buy somewhere with higher quality but otherwise i think it is a very good shop

Rated 1 out of 5 stars

This is a lottery, up to you to decide to play it or not, I did not win. I got a defective item, and opened a case on PayPal, no response from them; paypal refunded. After a month got their inkasso se... See more

Rated 5 out of 5 stars

Why I chose Eis.de? They have free Satisfyer toys, above some money spend(from 30 to 60€), and they have amazing sales. So I got plenty of toys. I see a lot of reviews saying that the quality is bad,... See more

Company details

  1. Sex Toy Store
  2. also in
  3. Erotic Clothing Store
  4. Lingerie Store
  5. Underwear Store

Written by the company

Gegründet 2006 in Bielefeld, richtet sich unser kunterbuntes Sortiment an Frauen, Männer und Paare, die ihre Sexualität und Leidenschaft bewusst leben, lieben und spielerisch genießen. Mit über 25.000 täglich aktualisierten Produkten schaffen wir die perfekte Plattform zum Stöbern, Inspirieren und Vergnügen. Höchste Qualität und ein 365-tägiges Geld-Zurück-Versprechen sind nur einige der zahlreichen Benefits, die wir uns für Euch ausgedacht haben.

Contact info

3.8

Great

TrustScore 4 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(21,694)

1,306 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Forgot the Batteries

Normally eis.de is great and I love the service. This time they forgot to send "included" batteries. The support wanted me to either send it back without batteries and then resend one with batteries or accept my fate and order batteries for 8€ since the porto is that high. They didn't want to give me a voucher with more value than 6€. Except that, everything was great. That's why the 3 stars.

7 August 2020
Unprompted review
Eis.de® logo

Reply from Eis.de®

Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.

Wir bedauern, dass in diesem Fall Grund zur Beanstandung besteht.

Die Rücksendeportokosten werden in folgenden Fällen erstattet:

Wenn es sich um einen falsch gelieferten Artikel handelt und der Kunde einen Austausch wünscht und/oder wenn es sich um einen Defekt/Mangel eines Artikels handelt und ein Austausch anstatt der Geldrückerstattung gewünscht wird (Garantietausch).


Mit freundlichen Grüßen
Ihr EIS Team😊

Rated 3 out of 5 stars

Not all parts were delivered

Not all parts were delivered, cause there was no stockage.

The delivery date was really fast.

6 August 2020
Unprompted review
Eis.de® logo

Reply from Eis.de®

Dear customer,
thank you very much for your evaluation.

We regret that in this case there is reason for complaint.

Since you have not provided an order number or any other valid reference that would allow us to trace your transaction, we are unfortunately unable to help you with the evaluation. You are welcome to contact info@eis.de, where you will be helped immediately.

With kind regards
Your EIS Team😊

Rated 5 out of 5 stars

Everything as expected

The purchased items were as expected, delivery was in neutral box as promised and delivery was also in time. Only the parcel service missed to inform me that the items were delivered (to a shop), but I checked and was positive surprised for them being available already.

6 August 2020
Unprompted review
Rated 4 out of 5 stars

Dildo review

I ordered a dildo Last week. The shipping was very fast, I liked that. We already Used the toy ans it felt really Good. I would buy other toys in the Near future as well.

6 August 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look