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Edisac.be Reviews 395

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TrustScore 4 out of 5

3.8

Bags and Luggage Store
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Company details

  1. Bags and Luggage Store

Written by the company

Edisac est une référence incontournable dans l’univers de la maroquinerie, des sacs et des accessoires de mode. Depuis plus de 30 ans, l’enseigne met son expertise au service des clients à la recherche de produits alliant style, qualité et praticité. Présente à la fois en ligne et en boutique, Edisac propose une vaste sélection de grandes marques (Lancaster, Eastpak, Guess, Lancel, Samsonite, etc.) pour femmes, hommes et enfants.

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3.8

Great

TrustScore 4 out of 5

395 reviews

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Rated 1 out of 5 stars

Worst customer service ever

I bought a Longchamp Pliage L at Edisac Bruges two weeks before Christmas. When I opened it on Christmas Day, I noticed visible cuts in the handle. I immediately returned to the store. hey sent the bag to Longchamp and told me I had to pay €50 for repairs—despite the fact that I never even used the bag.

This is extremely disappointing service. A reputable store should take responsibility for damaged products instead of pushing the cost onto the customer. I expected much better from Edisac and Longchamp.

21 December 2024
Unprompted review
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