Very good communication.. Very good advice given. Very good fast delivery. Very good product. Very good instructions. That’s 5 Very Goods
Company replied
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See what reviewers are saying
This is a present for a friend of mine so hasn’t been used as yet. However last year 1 bought 3 for xmas presents. Very good quality items, fun to do, maybe outdoors, and a brilliant keepsake. De... See more
Company replied
These have been bought as Gifts for Christmas.... From the time I ordered to delivery was very quick and easy . The box it came in was damaged, though it did not effect the products inside which I... See more
Company replied
Omg this product is a must ❤️ Me and my daughter did it and were amazed with the outcome and it will last a lifetime 💖 If I could give 10 stars I would you will not be disappointed 😊 I poste... See more
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Company details
Written by the company
Create beautiful handhold sculptures in under an hour with The Edinburgh Casting Studio's world famous hand moulding kits. Our tried and tested kits come with everything you need to make a lasting memory to cherish forever with the ones you love. Our little company truly believes that great customer service is just as important as the quality of our products so were incredibly proud to win the Customer Focus Award at The Institute of Customer Service's Customer Satisfaction Awards 2021.
Contact info
Unit 36 Brockley Cross Business Centre, 96 Endwell Road, SE4 2PD, London, United Kingdom
- 02070645177
- hello@edinburghcasting.com
- www.edinburghcasting.com
4.9
Excellent
529 reviews
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I have purchased several packs and they…
I have purchased several packs and they have been very warmly received. It arrived earlier than first scheduled. The casting kit instructions were clear and we are so pleased with the result! This is so unique, and such a fantastic way of having a personnel gift to treasure for life! Love this product. 😍
13 April 2024
Unprompted review
Reply from The Edinburgh Casting Studio
Thank you for the lovely review Emily! We're so pleased you've enjoyed using our kits and are happy with the results :)
Reply from The Edinburgh Casting Studio
We're so pleased you're happy with the result!
Absolutely great
Absolutely great, I have received 5 🌟 treatment from this company they’ve gone out there way to make sure I received outstanding communication throughout the whole process. I am very pleased with mine and hubby hand cast, even when it didn’t turn out quite as floorless as we’d hoped but the casting company fixed all the floors and we opted for them to paint it for us plus we ordered the dome to keep it safe, this is something that I wanted to do for our 30th wedding anniversary and as hubby and I are always holding hands this was a super fitting keepsake. Thank you so much.
18 April 2024
Unprompted review
Reply from The Edinburgh Casting Studio
Thank you so much for the lovely review Heidi! It was a pleasure working on your cast, we're so pleased you're happy with the end result : )
They were extremely helpful and…
They were extremely helpful and understanding when I called them with a problem.
4 April 2024
Reply from The Edinburgh Casting Studio
Thank you for the lovely feedback. We're so pleased you've had a good experience with our little company!
Reply from The Edinburgh Casting Studio
Thank you for the kind feedback Theresa! We're so pleased you're happy with everything :)
Just straight forward to order and…
Just straight forward to order and recommended by a friend
20 March 2024
Reply from The Edinburgh Casting Studio
Thank you for the review Helen! We hope you've enjoyed using our kit and are happy with the results :)
Bought as Christmas presents
Bought as Christmas presents, so not used yet. However, the price is reasonable and delivery was very prompt. A friend recently bought one and the finished product is absolutely beautiful.
2 March 2024
Reply from The Edinburgh Casting Studio
Thank you so much for taking the time to write this lovely review Linda. What lovely gifts to buy for Christmas, I'm sure everyone will have lots of fun using the kits!
Reply from The Edinburgh Casting Studio
That's great to hear Sue, thanks for taking the time to share your feedback!
I ordered my delivery to arrive before…
I ordered my delivery to arrive before valentines and it still hasn’t arrived!!
9 February 2024
Reply from The Edinburgh Casting Studio
Hi Kerri
We're so very sorry that your order wasn't delivered. We have tracked it down and discovered that Parcelforce have sent it back to us because it was damaged. Unfortunately, the label had come off so we couldn't immediately work out whose parcel it was.
We've sent you an email and of course will give you a full refund, but can only apologise for the disappointment :(
The cast kit arrived in good time
The cast kit arrived in good time. Packaged very well.
2 February 2024
Reply from The Edinburgh Casting Studio
We're very happy to hear that! :)
Well worth it.
Very quick delivery.
A fun way to make a memory. Easy to follow instructions, easy to make the cast & we didn't mess it up. Looks brilliant!
7 February 2024
Reply from The Edinburgh Casting Studio
We're over the moon to hear this! Thanks for taking the time to post such a lovely review :)
Excellent speedy delivery
Excellent speedy delivery
Not actually used yet , but from the reviews I don’t think there will be any complaints .
17 January 2024
Reply from The Edinburgh Casting Studio
We're pleased it arrived nice and quickly and hope you have a great experience with your kit!
I've used this product many times
I've used this product many times and I find the service is very very good. Quick service and great quality.
13 January 2024
Reply from The Edinburgh Casting Studio
Thanks for the lovely feedback and for your loyalty! It means a lot to our little company :)
I can’t praise this company anough
I can’t praise this company anough. Fast delivery outstanding customer service. I bought this to do this with my mum as she has lung cancer. I was quite sad when it didn’t turn out as well as expected as my mum moved her fingers when doing it. I spoke to a lovely lady who resolved this for me. I can’t thank you enough.
19 January 2024
Unprompted review
Reply from The Edinburgh Casting Studio
We're pleased we were able to help you at such a difficult time. Thank you for taking the time to give us this lovely review.
Great service an well presented snd…
Great service an well presented snd packaged . Well done
8 January 2024
Reply from The Edinburgh Casting Studio
Thanks! We're so pleased you've had a good experience with our little company :)
Its for a birthday gift so not used…
Its for a birthday gift so not used yet.
Will be a great memory to keep though.
7 January 2024
Reply from The Edinburgh Casting Studio
We hope it's well received!
5* plus plus plus
5* plus plus plus. A kit purchased for Christmas opened Christmas morning and the moulding bucket was broken. So an email sent straight away. Answered as soon as business reopened after the holidays apologising. Replacement bucket received today. Amazing customer service.
3 January 2024
Unprompted review
Reply from The Edinburgh Casting Studio
We're so pleased we could put this right quickly for you. Thanks for taking the time to give us such a glowing review - it means a lot to our little team!
Reply from The Edinburgh Casting Studio
Thanks, Wilma. We hope you have fun making it!
they helped me ASP
they helped me ASP . No time lost. Got my order so fast. Will tell lots of people about how good they rae and Facebook too. Thank you again for your help. Connie A. USA
5 December 2023
Reply from The Edinburgh Casting Studio
Thanks, Connie. That means a lot. We're so pleased you had a good experience from our little company.
Reply from The Edinburgh Casting Studio
Thanks for the feedback. We hope your son loved his thoughtful gift!
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