Edible Arrangements Reviews 

They delivered my order TOO LATE FOR me TO RECEIVE IT BEFORE I WENT ON VACATION SO I PAID $64.00 AND GOT NOTHING !!!!!!!!

My daughter sent me a fruit bouquet and cookies for Father’s Day because my husband, her dad, had recently died. The fruit tasted like aftershave. I guess whoever created it had cologne on their hands which makes me wonder if they are practicing food handling hygiene protocols. The order was for 12 fresh baked cookies but only 6 showed up and they were stale. I called to say the fruit wasn’t good and the manager said he would send another the next day. At 6:30 that day I called again because the fruit wasn’t delivered. The manager said “the girls” couldn’t find my order so it must have been from another store. I read him his address and store number from the receipt that came with the order confirming it was his store. He is going to send it out first thing in the morning. We’ll see. My daughter spent over $200 for this sh*t show

I ordered a box of berries for my mother for Mother’s Day. Order confirmation said the berries would be delivered on the 10th of May. Whole weekend goes by, my box doesn’t show up. I finally track down the box, it was sent to a FedEx store front instead of delivered to my mother. She went to pick the up today and the berries are rotten. FedEx doesn’t refrigerate packages, so my $100 box of berries is ruined. So incredibly bush league and unprofessional. I want my money back, but of course I can’t get a hold of anybody from the company. Will never use their “service” again.

Ordered flowers for my out of state mother in-law for Mothers Day. What arrived were a bunch of half dead flowers. Filed an on line complaint using their web site but have not heard back. There wasn't a phone number for customer service. DO NOT USE THIS COMPANY!

Need to fire whoever you have coming up with commercial ideas. They have been increasingly horrible. The DNA one was just gross to make light of. You're rightfully getting dragged on reddit for it. Do better.
I will not be ordering from you while you continue to push out garbage like that.

I ordered for my mom for Mother’s Day (spent over $100!) It was supposed to be delivered on a Friday, but was NEVER delivered. When I contacted customer service they told me they wouldn’t charge me a re-delivery fee! What! It wasn’t even delivered yet and I already paid for delivery! They could not help me at all! They were not even able to tell me when it would be delivered, only telling me to contact Fed-Ex.
I will never be ordering from them again!

Ordered a fruit arrangement for my uncle coming out of hospital. From the start the website kept giving me errors and customer service was very poor.
The Hamilton store was very useless to say the least. They kept telling me that someone would follow up and no one did.
Then the driver called and went to wrong address and wanted to leave it outside!
When I called my uncle he was home. The driver did not know where he was going and wanted to leave this at wrong address. Lesson learned! Will not be placing any future orders with this company. Worst customer service! Never called to apologize or offer a discount.

Very bad experience. Should be zero stars. Ordered a birthday treat for my wife to be delivered at her office. Put in a very specific address within the order form, but they delivered it to a completely different address, which delayed final delivery by one day. Called customer service, and they blamed FedEx's shipping policy and didn't even offer a partial credit, a coupon for a future order...nothing. Don't promise to do one thing on your website to get me to make a purchase, not follow through, then blame a shipping partner (that YOU contract with) as if you're at zero fault. What a joke of a company. Fool me once...don't worry, I'll never give you the opportunity to fool me again.

This store gives Edible a TERRIBLE reputation
@@ 809 S Kings Dr, Charlotte, NC 28204

Please — read the reviews my son in law sent the arrangements while out of town.
Had we only read the reviews. Looked at pictures.
I called and complained for my son inlaw and spoke with someone that said email us the pics order number and your info. I did that on 3/14 the person said her name was NAY and they no longer answer calls from our phone numbers. Nay stated she would give full credit to be used at Edibile plus an additional credit for the time and trouble if we agreed to no refund. I have since email again and called from different numbers to no avail. They must have caller ID they will not answer calls from either of us now.
I called now they dont have an employee named Nay. HOW insulting --- I have a call log and email I sent to Nay?? She Provided the email address of the true business owner
Eugene Campbell at customerservice incrediblydesigned
We will never use this location ..... and will tell others not to as well!

On edible the order numbers do not coincide with an order they are able to track back to store #502 located at
809 S Kings Dr, Charlotte, NC 28204

If I had the option to give ZERO stars, I would. I ordered a birthday gift from Edible Arrangements, in downtown Minneapolis.
1) My order was NOT delivered
2) I called twice during normal work hours, but NO one answered
3) I left voicemails, but NO one got back to me
4) I submitted an online inquiry, but NO one got back to me
Overall an AWFUL experience!!! Stay away from Edible Arrangements!!!

Ordered an arrangement for my brother's birthday the night before from the website and wanted it delivered to his home 60 miles away...website is so discombobulated. you would think they would direct you to the location that delivers to his area, but no, so I did the best I could because it was the closest on the opposite side of the river. It wasn't so I was instructed to drive 40 miles to pick it up or they would throw it out...and NO refunds. NEVER will do business with Edible Arrangements again...

My daughter bought 2 cakes for me and my husband birthday. Delivery shoddy- Didn't have Helium Balloons . put in a stick balloon- Cakes were stale and frosting separated. Called up the local store and manager said to contact headquarters but she didnt have the phone number to get a refund which the manager said we had to go to headquarters to get the refund. Answering machine. No one calls you back. Just want to give a refund to my daughter yet it seems like headquarters doesnt exist??

Order was never delivered, I called 4+ times and they never answered the phone nor returned the voicemail I left. But you better believe they took my money!

Same day delivery? Nope.
They take your money and don't even show up.
They even have the audacity to mark as shipped.
Overpriced Trash company

Absolutely horrible company. Please do not order anything from them. Check reviews - this company is borderline criminal.

Just received gift from edible arrangements. I’m disappointed for my spouse who paid for this! The strawberries are partly molded. The brownie is stale and had fallen apart. The box is little to be desired, chocolate all over the outside leaving you wondering. The packaging is cheap and is not sealed shut! If I could attach a photo, I would! I will be throwing this away and find a way to be appreciative to my spouse for the gift. It was given with love and will be received with love. No complaints will be made to giver!

Is my experience with edible bouquet in Tulsa? Oklahoma on Peoria is horrible. I had a problem with their delivery service last year. They didn't deliver on time. When we asked for delivery, we asked for certain time windows so that we can make the day plan. Ned, they were supposed to be there before noon. They didn't get there till after 3. Run my whole day so when I called up to complain about it. And ask him if they could do better. I got told by the manager that I was threatening them. So when I went back this year for Valentine's Day and paid a $150 for another arrangement. They wait until 4 days before Valentine's Day and they call me back up and say we're not gonna purchase your order because you threatened us last year. The only reason I've filed a complaint with them is because they told me that they were gonna be there at a certain time on delivery and they did. So that's what the manager is saying that I threatened her because I followed a complaint with him. Not only did the manager call me up 4 days before Valentine's Day this year, but then she had 2 or 3 people that was in the background and I couldn't even understand what she was saying. This was horrible customer service. Horrible customer experience. I've been doing business with edible bouquets often on for the last 5 or 6 years. It's always a problem. It's always a problem. The manager there even the regional managers. They just don't care about customer service. This is one of the worst experiences with anybody, so I want everybody to know. Do not use edible bouquets. They are horrible they don't care about their customers. They don't care about being on time with their deliveries. And then when they're gonna give me a refund on my $150 purchase. It's gonna take 5 or 6 days for me to get it. So it'll be after Valentine's Day. This is a company.
That obviously doesn't care about how they treat their customers.

I called my local Edible Arrangements Store to place a Valentine's Day order to my daughter in Maryland. I was happy that I was able to interact with Jordan at the Camillus, NY store at 5384 W. Genesee St. I have used this store exclusively for my business with Edible Arrangements and I have been lucky enough to be assisted by Jordan each time. She is the epitome of what EXCELLENT customer service is and it is a pleasure to work with her. The Camillus store and Edible Arrangements is fortunate that she is their representative. She always goes the extra mile to insure that you are getting exactly what you want to make that gift extra special. You immediately know from her tone and attention to detail that she cares about the product, the customer, and satisfaction.

Failed to deliver, failed to notify, failed to respond to complaint, had to ask for a refund.

My wife and I drove to the Longview location to buy a gift for her co-worker. The website showed the store closed at 7pm. We arrived at 6pm, an hour before closing, only to find the lights off, and no employees in sight. The sign on the store window showed the store closed at 7pm also. I can understand closing a few minutes early to clean up, but over an hour early? I will guarantee that we will never shop there again.