Edenmoor Reviews 

1,792
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and taste of the products, often finding them superior to supermarket options. Many appreciate the wide selection, including items difficult to source elsewhere. The packaging is frequently highlighted as superb, ensuring orders arrive in perfect condition, even in hot weather. However, some people experienced delivery delays, with products occasionally arriving partially or fully defrosted. A few reviewers also reported issues with customer service responsiveness, noting unanswered emails or calls, and sometimes receiving incorrect or missing items in their orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing the meat as delicious, tender, and... See more

Quality

Customers consistently note positive experiences with quality, frequently describing the meat as excellent,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and... See more

Order

People report ambiguous experiences with order, with many customers praising the quick arrival, efficient... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers expressing satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with ne... See more

Rated 5 out of 5 stars

Fast delivery, put meat straight into freezer. Lovely beef bone broth and pork/ parmasan cheese sausage rolls. Got a short rib and a free range chicken to try soon. Excellent quality will be ordering... See more

Rated 5 out of 5 stars

Excellent company with high ethical standards for their produce. If you eat meat you owe it to the animals to ensure they have had a good life and Edenmoor do this! Yes, it is more expensive but a sm... See more

Rated 5 out of 5 stars

So far so good. I've only used EDENMOOR twice, but the delivery was excellent with alloted days to choose your delivery and the meat is delicious! I want meat from farms not supermarkets, a good ch... See more


Company details

  1. Butcher Shop
  2. Farm Shop
  3. Fish Store
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Meat Wholesaler

Written by the company

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,792)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered meat for Easter weekend…

I ordered meat for Easter weekend delivery was in fact delayed by a day but the product arrived in perfect condition. The Pork joint was fantastic flavour and the cracking superb and light. My 5 year old grand daughter made a point of telling me the sausages were the best!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb Quality & Service

Superb - from easy ordering to exact delivery date. Venison Wellington was delicious and the Fillet of Lamb fantastic. Will be buying again 😋

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Delicious gammon

This was my first time of using this company and I wasn’t disappointed. My gammon joint arrived when it should so all was well in that department.
I cooked the joint yesterday and fed to my friends. It was delicious and so tender. Well worth the money.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny

I will not tolerate cruelty to animals. However, I enjoy and believe I am healthier when I eat meat. I am a pensioner but I would rather spend more on the best quality meat where I know animals have a good life, are healthy and well cared for than eat more meat. The thing is you really, truly can taste the difference. I now look forward to eating meat, rather than just eating it.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Only place to buy your chicken

We have been buying our chicken (mainly) and other meats from Pipers for at least 7 years. I started to buy from them because I was concerned about the health and welfare of chickens and I didn't want to feed my family birds that had been pumped full of nasties. And you can really taste the difference in a Pipers chicken.
It is delicious with no shrinkage during the cooking like a supermarket chicken and the taste is always far superior to any other supplier. We had turkey steaks last night which were also very good. Pipers have also been supplying our Christmas turkey for years - I would never buy from anyone else. They are always moist and flavourful. The delivery is always spot on too.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Im sorry that I am writing this review…

Im sorry that I am writing this review because its probably not practical for you to ship fresh meat,but because its frozen i really have been put off. I can get frozen meat from Iceland at the quarter of the price,ive have ordered enough times to know fresh is best,which i now order from another supplier on line,so being a chef in the past i know i personally would take fresh over frozen.

20 December 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Carl,

Thank you for your feedback.

It’s worth clarifying that while our products are frozen, this is done to preserve the meat at peak condition immediately after preparation, not as a compromise on quality. The result is a product that is significantly higher in standard than typical frozen options.

Comparing our range to supermarkets such as Iceland isn’t a like-for-like comparison. Our meat is sourced, prepared, and handled to a much higher specification, which is reflected in both quality and price.

We can also see that you’ve placed five orders with us previously, which suggests you’ve experienced that difference first-hand. That’s why it’s surprising to hear this feedback now.

That said, we appreciate that our products won’t be for everyone, particularly if price is the main factor. We remain confident in the quality we provide and the standards we maintain.

Best Wishes,
James

Rated 5 out of 5 stars

Simply excellent!

I found the whole experience of ordering and receiving goods to be faultless. Even contacting yourselves between ordering and receiving goods was excellent with you replying promptly. The goods I received were top class and I have no doubts about ordering from you again. Honestly if I had to score you it would be 10/10. 👍

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Delicious, ethical and sustainable

It was easy to order online and equally easy to amend the order over the phone. The turkey breast joint and legs arrived well packed surrounded by ice packs. When cooked the turkey was delicious, tender moist and full of flavour. I used the confit method for the legs which worked well.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Christmas goose and all the…

Christmas goose and all the trimmings we had from Edenmoor (Pipers Farm) was utterly delicious, beautifully packaged and top quality. Highly recommend.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

We had a Christmas ham

We had a Christmas ham , probably the best ever. It was easy to order , arrived as predicted, beautifully packaged. Can’t recommend highly enough.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Delivered when they said it would be and quality and flavour was very good. Appreciate their care for the animals in all respects

22 December 2025
Unprompted review
Rated 3 out of 5 stars

Don't buy chicken pieces

The whole chickens were as ever delicious. The chicken thighs and drumsticks were very disappointing. This has not been the case before.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

disappointed in customer service

disappointed in customer service. Ordered 2 x 4 multi packs of meat pies. Unfortunately, the mixed pies did not have any labels on showing whether steak/game/squash or chicken. Based on top of pies concluded which 2 of them where but unfortunately 2 plain pie tops did not show which were steak and which Game. I asked customer service, who apologised for this but seemingly not willing to check with bakery which they could be. So family birthday meal will be a guess the filling! Cannot comment on quality of pies as not yet used. Just very disappointed in the lack of customer service help.

10 March 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Richard,

We’re really sorry to hear this and appreciate you bringing it to our attention. The mixed pie packs should always be clearly labelled, and we apologise that this wasn’t the case with your order. We understand how frustrating that must be, especially for a family celebration. We’ll raise this with our bakery team to make sure it doesn’t happen again.

Best Wishes,
James

Rated 3 out of 5 stars

Other companies out there

I hadn’t ordered for a couple of years and after being a little heavily hit by emails due to the name change of the company, decided to put in an order for a mixture of meat. Although I can’t deny the ethics, rearing and taste of the products, I have to say there are other companies out there doing just the same and what sets them apart is; 1. No delivery charges over a certain amount (£40 in some cases) and offering quicker more flexible delivery options. 2. The meat does not arrive frozen, but fresh, giving you control over whether you are wanting to use on the day of delivery, plus in my experience, frozen items are discounted against fresh with some companies and EDENMOOR just don’t compete on this on a like for like basis. The price and portion sizes with delivery on top is just not value for money. I would urge people to shop around a little more. I have found a company closer to where I live with the same ethics and rearing credentials who provide fresh, good quality and decently priced for the weight meat, quickly delivered with no delivery charges over £40. I will not be ordering from here again.

19 February 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Gail,

Thank you for taking the time to leave such a detailed review and for giving Edenmoor another try after a couple of years away. We genuinely appreciate your feedback.

We’re really pleased to hear that you recognised the ethics behind our farming, as well as the quality and taste of the meat. Those principles remain at the heart of everything we do, from how our animals are reared to how the products reach our customers.

We understand your points regarding delivery charges, frozen versus fresh products, and overall value. Our meat is frozen at peak freshness shortly after butchery to lock in quality, reduce waste, and allow us to deliver nationwide while maintaining the high welfare and sourcing standards we’re committed to. This approach also helps ensure consistency for customers who may not be able to receive deliveries immediately.

That said, we completely appreciate that different customers have different preferences when it comes to delivery options, pricing structures, and whether meat arrives fresh or frozen. Feedback like yours is really helpful and is something our team regularly reviews as we continue to improve our service.

While we’re sorry to hear you won’t be ordering again at this stage, we’re grateful you gave us another try and for recognising the work that goes into our farming and products. We wish you all the best with the supplier you’ve found locally, and our door is always open should you decide to return in the future.

Best Wishes,
James

Rated 5 out of 5 stars

Very happy customer.

My delivery was great. The choices available are great. And, as expected, the food was beyond great and far better than you'll
get at any supermarket.
All in all, money well spent...

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Not going back to supermarket meat ever again

I made the decision to purchase meat from small UK farms that treat their animals well and slaughtered in a humane manner. Edenmoor/Pipers Farm fit that brief and I must say, the products I have tried so far have been outstanding. The bavette steak was delicious, it's not a cut I was familiar with, but it was juicy and delicious. Ordering is easy, delivery excellent too.

6 March 2026
Unprompted review

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